Accounting Technical Support
Discussion List
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Hi ! I would like to merge my business accounts and my private account. To do this, however, I first have to delete my unused accounts and the associated email addresses. I did not find a link to delete the account. So how do I delete my accounts or how can I delete the previously used email addresses from this system? Thanks in advance for y…
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Why does it take so long to process an image taken from a receipt? Seems to take 1+hours, sometimes longer although I may have one work inside of a minute. Is there something I can do to optimize?
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Hi Is there a way to manually add a receipt to the receipts list or do they all have to be uploaded as photo /doc? Thanks
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Hello! I can't upload a bank statement in csv formal, it keeps telling me that i need a column for date/details/amounts, which is the case. I've checked that I had only 3 columns, with not too long descriptions, correct 'numbers' formatting for the amounts, and dates format for the dates. Saved in CSV format and tried numerous times, it doesn't…
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Hi there, I have a problem where there's a credit transaction of £500 showing up on my Trial Balance that doesn't actually exist within the nominal ledger. My Trial balance report is unbalanced by this £500. It shows up dated 30/08/19 but I've no way to view it to the delete this transaction. I've attached a picture of it below. Can someone pl…
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Hi, is there a way to see running total balance of an account in 'Transactions'? it'd just help with reconciliation when uploading statements from PayPal where a number of payments can be on hold, pending bank deposits etc.
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Hi, I'm new to Wave and not the best at bookkeeping and require help! I have a couple of questions- 1) How would I input items I have purchased for the business with my own personal money. 2) How would I pay my self back for the items I purchased. Many Thanks Chris
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Sorry if this has been discussed before, but I can't find an answer in the threads. We recently registered for VAT and I followed the help guide on setting up Wave to track VAT. All our sales are to EU countries but despite creating the ECS and ECG sales taxes at 0% none of my sales to EU countries or purchases from them are showing in boxes 8 and…
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Hi, When we add income or expenses in the transactions page does wave automatically records it as double entry bookeeping? Or it only becomes double entry when it is added through journal transcations?
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I don't know if I'm even in the right place here. I just started working with this small company, and my boss needed some organization so I chose this platform after reading reviews. I AM NEW TO BUSINESSES AND THEIR TAXES AND LEARNING AS I GO, but I'm trying to help her as much as possible. Now, I have a vendor to enter and I don't want to classi…
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I receive a monthly annuity that the IRS will need to know about but is not strictly part of my business. What is the proper way to account for this?
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Hi I need to do the following (based on instructions from ACCA regarding tax and NI taken at source from contract as I am deemed to be an employee) The problem arises because the paid amount does not match the invoice and therefore I need to add journal entries to account for this. I am having an issue with last part I can add the debit for th…
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Hey there! I have a special situation with bank processing fees and I would like to get some thoughts about the best way to account for it. Let me explain step by step: * I send an invoice for USD1000 * The client sends a wire payment for USD1000 but I get USD950 * I could just mark the invoice as fully paid and then add an expense for USD10 as …
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Hi all, I put in a ticket with this question, but have not gotten a reply. Perhaps someone here can tell me. I would like to run a report of my expenses by category so I can see where I'm spending too much. I can't figure out a way to do this. I think I've tried every possible report, and data export, but none of them give the category informa…
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Hi, Could you please advise on how I can generate a report to show all purchases that are subject to VAT, between two given dates.
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1) I have purchase 100 000$ house 2) I have mortgage 80 000$ 3) I have deposit 20 000$ to purchase a house 4) Every month I need to pay 965$ ( 500$ interest + 465$ principal) 5) I have a bank account #1. to receive monthly rent 1000$ 6) I have a credit line account #2 to pay mortgage. Every month : account #1 transfert fund 1000$ to credit line a…
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As my business' director, I have recently made a discussion on purchasing a trust fund. There is a large transaction out from my business bank account. I want to log this transaction in WAVE. How do I do it correctly? What is the expense category should I use?
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I started my LLC this year. My patent and trademark were purchased awhile ago. I suppose I should have my LLC buy those two assets this year. Would I simply create two "asset" categories in wave for the cost of the patent and trademarks, and label it owner investment? I want to make sure the LLC would pay me back for the patent and trad…
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Anyone else having tons of trouble with the chat/help icon in the lower right corner getting in the way of saving your transaction adjustments? I can resize the window to make it work but it happens at the sizes of windows I prefer to work at and seems to be a standard window size. If anyone else is having this issue please let wave know as I am…
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Hi! I've recorded a number of payments these past couple weeks, but they are not showing up in my Net Income or Profit & Loss sections in Wave online? Any idea what could be the problem? I have been having issues for a couple weeks now. Thanks!
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I am currently unable to allocate payments to bills through the bank? Logged out, logged back in, refreshed data and still the bills aren't available when I want to allocate through my bank account.
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Not sure where else to raise a support ticket, what happened, does anyone know who I can ask?
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I've created a bunch of new asset accounts under the "Property, Equipment" category. None of them appear. I tried adding a new account under "Assets/Inventory" and this did appear. This seems like a bug. I need to add Property assets.
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I have some accounts with different currencies than my main one (BRL). If I wish to transfer 1 USD to an account whose currency is 1 USD, I create an income transaction for 1 USD in that account and categorize it as a Transfer from the BRL account. I understand Wave will calculate the amount in BRL on its own, and most likely than not the amount…
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I have open invoices through another software tool that I use. I want to show an open balance for the amount owed by various customers. I created an invoice and left it open. It shows in accounts receivable, but also adds the invoice to one income category. I dont want it to show as income as the money has not been received. Wrong thinking? …
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I'm an amazon seller and I'm trying to split my amazon payout but wave won't let me categorize expenses. The categories I'm trying to split to are Sales, Refunds and Fees which I created in my chart of account. It seems wave won't let me choose "Amazon Fees" as a category option since my amazon payout is categorized as a deposit which i…
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Hi there. I have recently started my own business. When i linked my business bank account to my wave account there was already a small amount of $6.59 in it. When I click in the reconciliation tab is says that my business bank account is unreconsiled in (red colour). When I click on reconcile is takes me to a page that says: transactions matched 0…
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Dear All, I am new on this platform and was looking for an app to manage the financials of my business, we are a small retail company, 5 employees, we buy merchandise from a vendor and sell to the end customer, there are multiple aspects to consider here, the product that was bought for $2 has been sold for $5, out of the $5, we have received $3 f…
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I am trying to merge two identical transactions. One is an imported Receipt for $525 and the other is an Outgoing e-transfer to the same vendor for $526 (which includes the bank service charge of $1). Because the amounts don’t match, the system won’t allow me to merge the transactions. They are the same transactions. How do I avoid duplicating…
