Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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I have to click on every single Description in my transations because the only things I can see is: "Time to Pet..." "Online Transfer" 'Purchase Authorized" and I can't see the actual expense... How do we see more without clicking on it? In the tutorial, the view was different.
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It seems that the add and edit bill are broken. They are displaying blank page every time I try to add or edit a bill. I already tried deleting and clearing my cache but to no avail. Also tried another browser mozilla firefox but still the problem occurs. I am using Chrome in Mac. I'm attaching a screenshot of the problem.
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I have the "Fearless Accounting Guide" (bottom of message) ready to send for prof printing. Are there more PDF guides that I just haven't been able to find? I don't want to waste paper & ink on printing the webpages if there is an alternative. https://s3.amazonaws.com/wave-prod-customer-success/downloads/Wave-Fearless-Accounting-G…
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Foreign Currency Transactions in WaveSometimes, you'll need to spend money or deposit a payment in another currency. This might sound complicated, but Wave Accounting makes it easy to stay on top of this bookkeeping. Before we dive in... Read the full story here
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Sorry, a glitch in this forum caused me to post this by mistake. No delete post anywhere that I can see.
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Hi, I hadn't been reconciling my account which is several years old, how do I start reconciling In January 2021 for this tax season, given that Wave's starting balance for that statement period will probably not match my statement starting balance?
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£2,190.40 it should be + £438.08 and not 422.24
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How to invite your accountant, bookkeeper, or business partner to help with your accountWave makes it easy to let other people help with your accounting. You can grant access to a trusted individual — an accountant, bookkeeper, tax preparer or business partner, for example — by inviti... Read the full story here
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I've attempted to delete and recreate the accounts, however the transactions continue to not import. Please note we're utilizing the free version of Wave.
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Hi: There are regular monthly payments/transfers from my business bank account to my personal line of credit. I would like advice on how to categorize these transactions. Under the business Wave account, I have categorized them as owner drawings. In the line of credit account under Personal in Wave, I do not know how to categorize those deposits.…
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How would I check where gone wrong with my trial balance? Im able to find the specific date which make trial balance not tally but not able to detect which account? need help, Thanks
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Not happy with WAVE's new receipt process that took a simple 2-3 step at the point of sale capture taking 5s into 27 step process that minutes. It's really a new bizarre complex and non-productive process for small businesses. Removing automation is somehow good for small businesses (your stated customer base)...???? What the app did is allow y…
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I was paid almost $800 two days ago and my money has not been deposited into my bank. I have another $800 coming to me today. But I don’t want to use wave if I can’t access my money. Where is my money? And Where is customer support?!
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WAVE is a great tool for businesses less than 2-3 years old. This fits with WAVE's business objectives and plans. The problem is your customers grow (99% of business owners want to grow their businesses) and WAVE isn't adding the services they need as they grow. This goal seems like a very limited value proposition to both your customers and yo…
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How long until I get paid?IMPORTANT: Wave's Bank Payments service is currently available to businesses located in the US and Canada only. "Here comes the money!" If it sometimes feels like "the check'scheque'... Read the full story here
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Bank connection suddenly started getting disconnected every time Wave tries to import transactions. It does get connected if I reconnect every time, but on the RBC side it keeps on asking me "Was that you?" and I have to answer "It was me" to let Wave reconnect again. It had never happened before until now.
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Hey folks, looking for help on how to structure and track bank loans used for rental property purchases. Since Wave cant import this data, its been a little challenging for me to sort out how to track it properly outside the income statement (since mortgage costs are not operating expenses). Anyone have any quick tips for how to set this up? Basi…
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My Wave Apps account shows to reconnect to my bank account, But Plaid won't accept my username though it is correct.. I can Add a new connected account and it lets me login just fine.. But the current one won't fix it self.. Any solutions here? I don't want to delete my Current bank account and lose all my transaction & accounting that I've …
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I'm confused about how to record refunds I've received from merchants I've purchased business equipment for. For instance: If I make a purchase for $500 of camera equipment but ended up returning $300 of it (and receiving a refund), what's the best way to record this in my transactions?
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My bank account wasn't connected for months and I was manually entering transactions. Then, suddenly, it decided to add all of those in and everything was duplicated. I spent hours fixing it and reconciling, Now....every time it tries to get transactions I get a 2 factor authentication text, so that is happening multiple times a day. I can now go …
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How to save customer credit card information for invoice paymentsIf you do business with the same customer, it is handy to have their credit card information on file. Here's how to save credit cards when you use Payments by Wave. There are two ways you can save ... Read the full story here
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I imported transaction from my bank file and one of them was a duplicate. The original that was in the system was approved and reconciled. The duplicate that was imported cannot be edited (the changes are not saved and there's no error message) or deleted (no errors but it's still there).
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How to account for transaction feesIf you're one of the many business owners who uses credit card processing as a method of payment, then you’re more than familiar with transaction fees (also known as merchant fees). Most credit car... Read the full story here
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How to record mileageUsing your private vehicle for business purposes is a legitimate business expense, and most small business owners choose to take advantage of this by claiming a deduction for business miles driven ... Read the full story here
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My customer paid via bank payment on 21st I’ve not received payment in my bank account yet today is 1st December but it says 7 days which is more than.
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I finally found instructions for recording a starting balance for my accumulated depreciation ($2,500). It works fine as far as being reflected on the BS as a contra Asset account and my equity balance is correct but because the offsetting journal entry is "depreciation expense" it includes the $2,500 in my current P&L which incor…
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I was planning to use Wave for accounting, payroll and other payment services; keeping this in mind I bought $329 two hours session, NO email response of questions, no support line and in two weeks I got only one appointment; So now I am thinking should I really join Wave with such poor response of communication, no support line, email contact etc…
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Hello I'm with the Town of Vernon in Indiana. We would like to use this software to keep track of or gym rental account. However in the Payments Setup section it is asking for Name, Ownership %, SSN# and DOB. Since this is for a government entity is there a way to skip this section?
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I've done a bunch of google searches and help desk searches but can't easily find an answer to this question: I purchase inventory from a vendor and based on the amount I spend, receive a discount - for example 3%. The items themselves aren't discounted, just the total invoice. In order to get accurate profit/loss statements, how do I apply the…
