Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
-
I have cannabis industry clients and I am unable to find a concrete answer on whether or not a cannabis business will violate the TOS here at Wave. A lot of accounting and bookkeeping companies discuss how they use QB, but QB clearly states in their TOS a cannabis business is subject to violation of their TOS and that means they can shut you/that …
-
I'm having an issue with setting up payments. I keep getting a message saying that "Your Wave Payments Account can't be setup at this time". It is very frustrating that this is the only means of "real" support for such a great software.
-
I have connected to my bank account and see my bank info when I log in. When I click on the Accept Payments option (lower left button of the screen) I get the message that payments cannot be turned on. What am I missing?
-
Wave Payments cannot be turned on at this time. Please contact support to get additional help. Why can't I turn on my online payment
-
Sometimes my customers owe a statement balance. They have an unpaid balance from last month and a new invoice this month. When they pay by credit card, some of them will pay the statement balance. However, the accounting software does not distribute the balance paid among the open invoices. Instead, it will apply the amount paid to one invoice if …
-
First post here so very sorry if I am in the wrong place. I tried searching and everything I found had to do with Invoicing or receiving recurring payments. What I am curious about is how to setup recurring bills. For instance, every month I pay XX dollars to an insurance company. It's direct withdraw from our checking. I could wait to see it…
-
Is anyone else seeing this when trying to upload bank or credit card statements? It has been over an hour with no change, even after refresh
-
Hello, I am ready to set up payroll for a small business. If I collect a W-4 from an employee, is there a way to upload that to Wave so the information is entered automatically for the employee ? Also, Does Wave help file the W-4, if needed, with the new hire reporting agency of the state where the business is located, or will I need to report the…
-
Hi there, I'm a freelance writer testing out wave for its invoicing options. Love it so far, but today a client paid $120 via the system and I can't find a way to retrieve the money. I live in France and don't have a US bank account. I thought I was going to be able to use Paypal so I wasn't worried about how to retrieve it... What can I do? I'm…
-
Upload bank and credit card statementsIf you don't want to connect your bank or credit card to Wave, or if your bank isn't among the 10,000 financial institutions that Wave supports, uploading your statements is a great way to avoid th... Read the full story here
-
Accrual vs. Cash-Basis ReportingWave offers both Accrual- and Cash-Basis reporting. All reporting in Wave defaults to Accrual-basis accounting but you can toggle to Cash-basis anytime you need from within your reports! What are a... Read the full story here
-
How to add a product or serviceA product in Wave is anything you sell that might bring you income, or anything you buy or pay for. It doesn't have to be something tangible. You can also add services you buy an sell are also to W... Read the full story here
-
Depreciation in WaveWhen you purchase a capital asset (learn more about capital assets here), instead of recording all of the cost as an expense when you buy it, the expense of owning it is spread out over... Read the full story here
-
[Video] Wave Money Check DepositCheck out how easy it is to use Wave Money's latest feature, Check Deposit! You can now deposit checks using your Wave Money app using the Deposit button! Questions? Hit the ? button in your Wave ... Read the full story here
-
That is sent through the message center here by another user? I come to discuss Wave, not be solicited for apps and stuff. It would be one thing if the solicitation is related to a post that I made, but it is not and needs to be dealt with.
-
How to view, edit, or delete an invoiceIt's easy to view, edit or delete an Invoice. Whichever you need to do, it starts with clicking on Invoices in the menu at the left side of your screen... To view an invoice: Find the invoice you ... Read the full story here
-
What to do if Wave can't read your statement in CSV formatIf your CSV file doesn't upload properly, you might see one of the error messages below. Read on for troubleshooting tips, or try using our CSV template, which you can download here. Error: "T... Read the full story here
-
I started to deposit a check in wave money and it asked me if I use a DBA name. I do, but I also need to be able to deposit checks with my actual name, so I was unsure how to proceed at that point. How can I make sure I can use both my actual name and DBA name
-
What to do if you can't find your Wave accountThere are two ways to create a Wave account: by creating an account directly with us OR by logging in using your existing Google credentials. If you're not able to login or find your account, use t... Read the full story here
-
Accounting for overpaymentsHave you ever had a client overpay an invoice? In this situation, you have two options: you can refund them the difference, or you can apply that overpayment towards future services. If you want to... Read the full story here
-
How to add your company logo to your invoiceTo learn how to add your company's logo to your invoices, follow the step-by-step instructions: From any page, click on Settings in the bottom left. Select Invoice/Estimate customization under the... Read the full story here
-
How much does Payroll by Wave cost?With no setup fees or hidden charges, Payroll by Wave is as affordable as it is accurate! If you're ready to make the switch to Wave, select your country below to see how Payroll by Wave's pricing ... Read the full story here
-
Starting balances: What they are, and how to enter them in WaveA starting balance is the amount of funds in an account at the beginning of a new fiscal period. When you're entering a bank or credit card account in Wave, you probably don't want to enter or impo... Read the full story here
-
What to do if you can't see your Wave dataThe security of your Wave account and the integrity of your data is incredibly important to us. Wave's system cannot delete or remove data without your consent. If you've logged in to Wave and it l... Read the full story here
-
How to bulk categorize transactionsYou're categorizing your transactions, and you notice several that belong to the same category. Don't categorize them one by one — save time by learning to bulk categorize your transactions! To bul... Read the full story here
-
How to add a new business to your Wave accountIf you have more than one business, Wave allows you to maintain each business individually within one Wave account. Here's how you add another business. Click your business name in the top left co... Read the full story here
-
How to read a profit & loss statementThe Profit & Loss is the most critical of the three core financial statements for a business. It shows how much money the business earned, and how much money the business spent to earn it. A Pr... Read the full story here
-
How do I issue a refund?Sometimes, for any number of reasons, you may have to issue a refund. We do our best to make this process quick, easy, and intuitive. Click Sales > Payments in the left-hand navigation menu. ... Read the full story here
-
Hello, I understand you do not NEED to close your books but it just seems like i have to if I want the reporting options over multi-years. I have the following equity accounts: Business Owner Contribution & Drawing -Owners Investment / Drawings Retained Earnings: Profit -Owners Equity I do not see an Income Summary Account. Is this the sam…
-
[Limited Release] Everything you need to know about Instant PayoutsAs they say, time is money. With Instant Payouts, you’ll be able to push funds to your bank account via your Visa or Mastercard debit card and receive the money nearly instantly, even on evenings, ... Read the full story here
