Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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How to export your accounting dataFrom time to time, you may want to generate a backup copy of your account information, whether for tax purposes or simply for your personal records. Your data export contains your accounts, general... Read the full story here
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A customer has payed an invoice from November 8th haven't received the payment in my bank account yet I need to pay workers and hate that wave is holding my funds.
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Is there a way to change the bank account names once they are linked? All of our accounts are linked (many many acounts) but they all came through as "Checking Account ###". We have no way of knowing _what _checking account they are associated with. How can I change the checking account display name?!
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[NEW] Employee Self OnboardingOnboarding employees has never been easier! You can now invite your new employees to create a personal Wave account, where they can add their own personal information during employee onboarding! To... Read the full story here
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I feel like there are a lot of annoying loading issues in the transactions dashboard that could be fixed pretty easily with some caching of certain things. For example, every time I try to reconcile or make a category to a specific transaction, it will “refetch” all the categories on the account. It will do this for every new transaction I sele…
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Hi there, how can I change address in mobile app? Every time when I try I have error message. In laptop is address correct. Thank you.
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Berita baik untuk teman-teman yang hobinya memainkan game kasino, baik itu pemain pemula dan pemain profesional. Karena semua pemain sama, serta meminta permintaan untuk memainkan permainan kasino, terutama kasino online dengan benar. Kehilangan Win telah menjadi hal biasa bagi para pemain, tetapi Anda ingin menerima kekalahan saat memainkan kasin…
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There's a random credit card transaction in February 2020 that I'm trying to sort out. It's posting as Owner's Equity, and I have no idea why it's here or what to do with it. Prior to this date, this credit card account shows a different name. Does anyone know how to make sense of this? Thanks in advance.
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How to email your receipts to your Wave accountIf you've got a receipt sitting in your inbox, or on your phone, tablet or computer, you can email it to receipts@waveapps.com Follow these guidelines to successfully email receipts: Send one rece... Read the full story here
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I've followed the help info but the "reminder settings" does not appear. I am getting complaints about the number of reminders that are being sent. How can I disable them?
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There seems to be no email or customer support for Wave. The invoice button on my account isn't working, so I've opened an account with another provider for now.
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I was using this for 3 years and suddenly is not working can someone please help. since I am from India the chat support is not available and also I was using this software for free of cost...
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Is it possible to have 2 emails for a customer invoice. I cannot work out how to do this on the customer profile and I cannot work out how to add an email when I send the invoice.
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Hi, I've been using Wave for nearly a decade and have not run into many issues. I have my business bank account connected to my account and transactions are automatically imported. Over the last month and a half, I have had over 20 unexplained transactions that all say UNREPORTED_DETAIL_TEXT. These transactions are not on my bank statement and…
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Hi -- I am learning Wave through a Udemy class, which is so-so, and don't have much experience in bookkeeping. Here is what issues I'm running into and I'm hoping you have answers; 1) My Income is being duplicated into 2 separate income accounts I created (Sales and Consulting Income). So income statement shows double my actual income. But I…
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Wave Connect: Easily import and export data with Wave's Google Sheets add-onWave Connect is Wave's official add-on for Google Sheets. Use it to quickly upload customers, products, invoices, bank transactions and bulk journal entries to your Wave business. You can also down... Read the full story here
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How to set up an invoice reminderAn invoice reminder is an automatic email message to remind your customer that an invoice is coming due or that it is overdue. This is a great way to stay on top of reminding your customers that yo... Read the full story here
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over the last couple of month my bank connections (2 different banks) stop working every couple of weeks. I have tried to disable / enable automatic import - not helping Deleting the accounts and recreated the connections does import the accounts for some time and then they stop working again. Any advice on how I can get this to work reliably a…
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Does anyone else have problems maintaining a connection to Simplii accounts? I suspect it has to do with the multi authentication but my Wave will not maintain a connection past the first download after the accounts have been deleted and setup again. Anyone has any suggestions?
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When I try to upload a bulk transacting via Google sheets, it does everything but when I hit upload, it says uploading for hours and never actually uploads. Is there something I'm missing?
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I received a 100 dollar gift card from Amazon for signing up for their Amazon Prime Credit Card. I used the 100 dollars to purchase products to be resold and have received payments(income) for those sales. Do I treat the sales as 100% profit or should I add line item expenses (Cogs) manually to my business checking account? I could probably downlo…
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Hello, I deleted 2 bank accounts that were imported. Their transactions still show in the Transactions tab. When I click on the dropdown menu on the transaction tab, both deleted accounts are still there, throwing my numbers off. Is there a way to delete it completely?
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What type of expense category would be best for a Udemy course? Are online courses to improve skills for your small business tax deductiable? Thanks.
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Hello! I have a problem with my Wave account when I see the Trial balance/Balance sheet/or account balance the amount is unballanced my debit is not equal to credit. I tried to find the transaction who made the difference but I cannot find it. Could you help me ?!
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How to add a bank or credit card accountYou'll want to create an account in Wave for every bank and credit card account you use in real life, so that your books accurately reflect what's going on. To add a new Bank Account, follow the st... Read the full story here
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When I list a transaction category as "property tax", the option to add a customer goes away. Are there reasons why certain categories don't allow you to select a customer?
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How do automatic payments work?Automatic payments enable you to set up your recurring invoices to bill your customers automatically. A few simple clicks will ensure your repeat customers are notified and billed and you receive p... Read the full story here
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Is anyone having issues saving invoices? I have been trying to enter invoices for days and can't get it to save. Tried in chrome, and edge on two computers.
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I recently enabled 2FA on my banking login. Immediately after doing this I began getting notifications from my bank that someone is trying to login. They come at all hours and I am assuming it's the Wave App trying to log in and update my accounts. Any idea if there is a work around for this? I assume this means that my Wave accounts will not b…
