Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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Claim reimbursable expenses on an invoiceA reimbursable expense is a cost you incur on behalf of a customer. Travel expenses and special materials or supplies are examples of common reimbursable expenses. When you bill your client, includ... Read the full story here
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Bank account troubleshooting tipsIf you use Payroll or Payments by Wave, you’ll need to provide your bank account information so Wave knows where to deposit or withdraw your money. If you want to connect your bank accounts to auto... Read the full story here
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How to create an invoiceCreating an invoice is one of the first (and most common) things you'll do in Wave, and Wave makes creating and sending invoices easy. Click on Sales in the menu at the left of your screen and sel... Read the full story here
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Good Day I have a foreign currency account with a zero balance in the foreign currency, but a positive balance in the business currency. According to this article: https://support.waveapps.com/hc/en-us/articles/360052935171-Foreign-currency-account-balances-in-Wave I need to contact the Wave Support Team to request a Revaluation Entry. Howev…
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[Video] Bookkeeping your Invoice PaymentsThis video shows you how to bookkeep for your invoice payments in Wave. We show you the automatic entries made by the Wave Payments system, and also how to bookkeep for the manual payments you rece... Read the full story here
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How to embed a Wave Checkout in your Wordpress websiteThis guide will walk you through how to add a Wave Checkout to your Wordpress website, so your clients can pay you in advance. Checkout works best when you use it to collect payment for a fixed cos... Read the full story here
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Understanding your new & improved chart of accountsWhen you navigate to your Chart of Accounts page, you’ll notice that it has received a serious facelift. We’ve upgraded and reorganized to make navigation more friendly and easier to understand. On... Read the full story here
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How to fill in your employee's timesheetThis article applies to Wave Payroll in both Canada and the US. Before you start, make sure you've added your employees into Wave, making sure to include their salary information. Once you've adde... Read the full story here
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How to send an invoiceThere are two ways to send an invoice in Wave. You can also send Wave invoices directly from your email account. Send from the invoice list When you are logged in to your Wave account, click Sale... Read the full story here
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How to change the owner email address of your Wave accountThe following steps will help you change the owner or the email address of your current Wave account by adding a new email address to replace the one currently in use. Click on your business name... Read the full story here
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Guide to Wave Invoicing (iOS/Android)Wave Invoicing mobile app gives you an easy way to track, edit, send, and pay invoices on the go. Anything you do in the app will also be reflected in your Wave account, and vice versa. Please note... Read the full story here
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How to account for donationsIn addition to your business' usual income and expenses, you might also give or receive monetary donations. This article explains how to record both the giving and receiving of monetary donations &... Read the full story here
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How to change your fiscal year-endWave automatically sets your fiscal year-end to December 31st. Follow these instructions to set the fiscal year-end of your business to a different date. Ensure you are signed into the business you... Read the full story here
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How to add accounts and customize categoriesWhen you created your business in Wave, we set up your Chart of Accounts with a list of common accounts (or categories) based on what you told us about your business. You can also add different ac... Read the full story here
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[Wave Accounting Basics Video 2] How to Categorize Your TransactionsCategorizing your transactions allows you to better understand your income and expenses. It provides insights so you can make better informed decisions, and ensures all your entries are organized a... Read the full story here
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How to use the beta Transactions pageWave is currently working on a fresh new rewrite of our Transactions page, and we're very excited to be able to offer a beta version of the page which you can access & provide feedback on! This... Read the full story here
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What's the difference between an employee and an independent contractor?The distinctions between employees and contractors can be confusing, but it’s important to correctly classify the workers you pay. Both positions have different tax obligations for your business. ... Read the full story here
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Does anyone have a contact number for this company seems almost impossible to talk to a human
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How to write off an invoiceWhat do you do when you realize an invoice you've issued just isn't going to get paid? Perhaps your customer has gone bankrupt, or there's some other reason you can't collect. That sucks, and we fe... Read the full story here
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How to fix duplicate bank connectionsConnecting a bank account in Wave can save you time with uploading your transactions, but what happens if your accounts get connected more than once and you suddenly have duplicate transactions?Thi... Read the full story here
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I hve a personal account (not business) my client paid the invoice on Monday via his bank account and today is Friday and no money has arrived in my bank account..? What should I do, how long does it takes and where’s my money?
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How to import past transactions from your bank or credit card accountWhen Wave connects to your bank, the number of past transactions we can import is limited by what your bank allows. With most banks, it will be something between 6 and 12 weeks of recent transactio... Read the full story here
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I only have a week left to pay my GST tax and I can't because my transactions haven't showed up since May 14. I've been disconnecting and reconnecting this whole time and waiting but they aren't showing up. What are my options here? If I completely delete my bank account off of my account, will my old transactions with the data I've added still b…
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What is a payment account?A payment account is any account into which you deposit income, or out of which you pay bills. Common payment accounts include: Savings accounts Checking accounts Lines of credit Cash on Hand Cre... Read the full story here
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Bookkeeping your written checksIf you're writing checks and having trouble reconciling your bank account due to timing differences, this article is for you. If you've ever written a check from your business bank account, at some... Read the full story here
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How to create a transfer between two accounts (e.g. categorize a credit card payment)In Wave, when you move money from one bank account to another, you need to record a transfer. This makes sure your account balances are correct, and that you won't mistake a simple movement between... Read the full story here
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Anyone else get cut off from being able to get payments from wave from customer. Anyone else having their funds held for 120 days? Does anyone have a contact number for them. As of right now I can't get oh of anyone.
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Guide to recurring invoicesRecurring invoices allow you to save time, plan ahead, and ensure you always get paid on schedule. They are often the most convenient solution for your regular or subscription customers. Here you'l... Read the full story here
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Invoicing: draft vs. saveWhen you are creating an invoice you will see two options at the top and bottom of the page: Preview and Save. Clicking Preview will show you what your customer will see, even though you haven't ac... Read the full story here
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How to create an estimateCreating professional estimates in Wave is quick and easy. When your client accepts the estimate, you can go right ahead and convert it straight to an invoice to save even more time! Click on Sale... Read the full story here
