Mobile Technical Support
Discussion List
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I've recently photographed around maybe 100 receipts (in batches of approx 8-10) using the Android app, but after the first few were processed & uploaded successfully, processing seems to have stopped & I have the majority stuck in the 'PROCESSING' column, displaying 'Unknown Merchant' & 'Uncategorized''. I was able to manually proces…
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Hi, I have uploaded a couple of receipts today onto my IOS app expecting that these would stay processing for a while and then show up as usual with the name of the supplier (read through OCR) and the amount. However this did not happen today. All the receipts came in blank (no name of merchant) and the amount remained 0. The receipts have all bee…
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Dear Wavers, Thank you so much for taking the time to voice your feedback in this discussion. We appreciate you, we’ve heard you, and we’ll be making some changes to the updates described in the email you received on Monday. First and foremost, we apologize for the lack of clarity in our initial message. As evidenced by the feedback we’ve recei…
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We are in the very early stages of a startup and many purchases are for plant assets, equipment etc. Is there a way to record asset purchases in the correct category with the app? So far I only see expense catagory's listed...
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I have the (more actions) on my mobile phone but when I choose print it temporarily sets up to print as I see the print screen momentarily (split second), then I am simply looking at my invoice again with no printed invoice. I have checked other apps that I frequently print from and flawless operation occurs, I only cannot print from wave? I have…
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My wave invoice app won't let me upload my logo. Keeps saying: "error uploading" I'm well under the size/scale limits add have tried .png and .jpg files. Any thoughts anyone?SeriousMischief1 Closed 512 views 3 comments 0 points Most recent by Katie_Wave February 22, 2019 3:13PM
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Hi all. Since the last product update, each time I enter a transaction under Accounting, the app freezes after I hit save. I noticed this first last night so I closed the app and tried again just now. Same thing. Anyone has the same issue and did you find a solution?
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I sent 5 receipts for processing a few days ago. Today when I turned on the app it says no receipts for processing. So those 5 receipts have disappeared. I've re-done one of them about 10 mins ago and the app still says processing. What can I do to get the app to work for me? EDIT - it is working, I didn't know that I had to slide the screen to …
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I enjoy using the app on my previous phone (Sony), but after changing to iPhone, I totally dannot use the app, everytime I try open the app, it shows error message that “cannot load the content” even I deleted the app and re-install again, it can’t even show the login page, but I can use it through the web and on my ops phone. How should I tackle …
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When I upload a receipt and go in to edit it, why isn't the gst automatically calculated? I have indicated that it includes gst, however seem to have to manually input the amount of tax that is included in the total amount of receipt. Am I doing something wrong?
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Hi Been a while since I used Wave receipts (2 months) and now nothing will upload. Keep getting “unable to sync” message. It always took some time to upload multiple receipts now just 2 won’t go at all. Can anyone pls help?
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Hi. I’m suddenly having issues with the receipts app where it cannot accesss my phone’s camera. It worked fine in the past. I’ve tried deleting and reloading it to no avail. I click on Allow Camera Access but the app does not respond. It will let me do everything else though. I have an iPhone SE with an updated Safari browser, but this is th…
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Hi Wave team, I'd just like to raise an issue that I've had since I started using the Reciepts app. My device is a Samsung Note 8 The checkmark button to confirm your taken photographs for processing is too close to the edge of the screen, meaning for right handed users especially, pressing the button is often accompanied with a bit of a right-t…
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I'm a newbie. I need some help understanding the Invoice App. A client invited me and I set up an online Wave account. Online I can see my Personal Account but in the Wave Invoice app I cant switch to my Personal account, only my client is listed under the Switch Business feature. Are accounts identified by email? I assumed that I would be able …
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Printing invoice from wave is always frustrating and time consuming. Usually I have to send a copy to my email and get on my computer to download and convert the invoice to pdf manually, and print it out. Today I tried to print it from my mobile, so I opened the copy email from my phone, click the "view invoice" button from the email, o…
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I tried to import two client contacts on my iphone this morning in preparation for appointments later today. Customers Add (+) Import from contacts Search and found Select contact Done Click on Done is as far as I can get. Screen gives a short fade out and back in but goes no further. Have to cancel. Never had this problem before. Perform the s…
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This discussion was created from comments split from: Problems with receipts.
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Does anyone knows how to add a discount in the invoice in Wave apps? I know how to do it in the computer, but in the Wave apps, when I click on the price, only the number pad shows up, and there is no way to add the negative "-" sign!
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I've added a receipt and it's stuck in processing for more than 2 weeks. An orange bar is displayed in Status of the receipt and shows "Processing" but no data. How can I delete the record and re-upload the receipt?
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I am having this issue of the app hanging and shut down when trying to load existing receipts on my phone rather than taking new photo. Thanks.
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I am finding that I cannot add cents on the receipts app on my iphone? Is there perhaps a workaround for this?
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Hello. I am struggling trying to find where to remove my sales tax (gst) from my template on my android phone as I'm no longer required to charge it.
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Hi, The other day I uploaded many receipts (more than 100) and most all seemed to go through ok. However, I currently have 20 receipts stuck in the processing tab of the mobile app (iOS). Interestingly, when logged into the web interface (Chrome on PC), I am able to find all of the 'stuck' receipts and am able to verify them all. They all show as…
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Hi everyone, I had a push notification from Invoice app which simply said 'lol'. Can someone help me decipher this message? I know what it means, but it really has no place in this context.
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I had a very unsettling experience just now when I received a notification from the Wave Invoices app which consisted of the acronym 'lol'. No other information was included, and when I opened the app no further information was forthcoming. Is this a poorly planned 'easter egg', a possible compromising of Wave's infrastructure, or the actions of …
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