Accounting Technical Support

Discussion List

  • For some quick background, i'm a sole trader business operating out of Australia working across multiple currencies (I Invoice in the currency of the recipient) After using Wave for a few weeks and importing my backlog of invoices I noticed my physical numbers (income and expenses) and new numbers on Wave don't add up. After doing some reading I…
    Makerester111 41 views 1 comment Most recent by Charlotte January 18, 2019 12:14AM
  • The detailed general ledger sort its transactions by alphabet or automatically done, but it will be more helpful if the transactions can be sorted out by Date or in Chronological Order, for instance, from the newest transaction to the oldest transaction. I wish that waveapps accounting will add the feature for the convenience of all users. Thank…
    MarshallFreeman 651 views 11 comments Most recent by SammyH January 18, 2019 12:11AM
  • I just found out that bulk amount of data is missing in my wave account. Can anyone help to fix this? This is scary. The data loss is random as per my understanding.
    Fahme Closed 11 views 1 comment Most recent by NickPresta January 18, 2019 12:08AM
  • My payment options in the receipts app have disappeared, and won't come back despite closing the app. I cant allocate the receipts at the moment. The accounts still show in the chart of accounts on the desktop version. Any advice appreciated
    Minkynbuk 21 views 3 comments Most recent by AndyFromWave January 17, 2019 11:55PM
  • This discussion was created from comments split from: Lost Recons and Categories.
    System 11 views 2 comments Most recent by gabrieltomescu January 17, 2019 11:50PM
  • jgcjgc
    When I deposit a check at my branch with my debit card it creates a duplicated transaction for the Checking Account. Ive tried making it a Transfer but it then creates another duplicate. So totally defeats the purpose. Very confusing so if you have any suggestions id appreciate it Best \J
    jgc 11 views 1 comment Most recent by gabrieltomescu January 17, 2019 11:48PM
  • So how do i go about entering what my beginning balnce was on Jan1/19 when i was in the overdraft? what is the exact proceedure because it will not let me save it. i am assuming i have the wrong accounts chosen, i havent imported my bank yet or hooked it up, as i wanted to set these beginning balances first then import the transactions, do i have…
    msyniuk 61 views 1 comment Most recent by MarcosMoitas January 17, 2019 11:38PM
  • Hi. What is the difference between receipts and bills? For example, I purchase a counter to use for my business I bought a kleenex from supplier to resell it. Where do I upload the counter receipt? and where do I upload the kleenex receipt? And how can I print report for expense and amortisation for my accounting without printing the kleenex? …
    l4cky 1.2K views 1 comment Most recent by Laura_Kavanagh January 17, 2019 11:30PM
  • Hello Wave Community! I'm approaching my first full year of using Wave Accounting and wanted to know if I Wave automatically does all the necessary account reconciliation at the end of the financial year (e.g. clearing the Owner's Drawings account). Or am I wrong and have to actually do all these manually at the end of each financial year?! Tha…
    waver 42 views 2 comments Most recent by Kirk January 17, 2019 11:26PM
  • If a supplier offers an early settlement discount, how do I capture this? For example my bill is for 100 and I pay early (97.50). The bill shows 2.50 as outstanding and I need to capture this as a settlement discount
    Andrew_Hoek1 11 views 1 comment Most recent by MitchellGillespie January 17, 2019 11:20PM
  • Hi there, I'm new to Wave and I decided to give it a try after setting up my travel blog/YouTube channel. I have not registered it as a business in real life, BUT I wanted to separate my personal spending to truly see if I was making money with it. I have a lot of up front costs (e.g. camera gear, airplane tickets, etc.). I am funding this from my…
    bradleyw777 41 views 1 comment Most recent by Kirk January 17, 2019 11:19PM
  • Hey all, I'm Kasun from Sri Lanka & searching for an accounting solution to a charitable institution from Wave. There I have an issue with the standard names given on wave, Income, expenses, net profit etc. that does not match for a charitable institution. Is there any possibility to change those wordings on Wave flatform?
    Kasun 171 views 1 comment Most recent by GraceM January 17, 2019 11:00PM
  • New user, is there a way to set up personal Bills?
    mnaples716 51 views 1 comment Most recent by SammyH January 17, 2019 10:55PM
  • Hello I am having a problem with Wave at the moment. If I do work ( I am a HVAC contractor) and do multiple jobs for the same person/corporation at different locations, I cannot keep them separate. I can keep the "bill to" the same but ever time I change the "ship to", it changes every old receipt in the system on the cloud.…
    Greg04 111 views 5 comments Most recent by Emmanuel January 17, 2019 10:30PM
  • Can anyone tell me how to print out my P&L reports? If I try and print page using google it only prints the top of the page! Thanks.
    Orange_Tree 431 views 1 comment Most recent by Orange_Tree January 17, 2019 3:09PM
  • We have Amazon as a Income Account, but they automatically charge us directly from the account for commissions and shipping expenses - the deposit balance into our checking. How do we enter those expenses since they don't get deducted directly from our checking? Do we setup another new Cash & Bank Account called "Amazon", and then ch…
    scottdev 1.8K views 13 comments Most recent by Gautam January 17, 2019 1:00AM
  • How do i record or categorize dividends?
    accentnchaos 921 views 2 comments Most recent by Ecoglitter January 16, 2019 12:22AM
  • I am not understanding when I try to post a receipt why it asks me to pick cash on hand or owner investments. My receipt is just a receipt I would like to post under supplies. Also why can't I see the receipts under their appointed categories after I post them. I really don't want all the receipts for three businesses mixed all together.
    L3sorensen 11 views 0 comments Most recent by L3sorensen January 14, 2019 11:47PM
  • WAVE support is not responding by email to my request for data export . Is anyone else having this problem and what is the solution. Would appreciate any help or comments
    Bert98 41 views 1 comment Most recent by Conner January 13, 2019 2:08AM
  • Hello, I'm new to Wave and so far absolutely love it! However, using it in the manufacturing industry we use rather large quantities on invoices. So far I have not figured out a way to add separator for 1000. Appreciate your help and pointers where to either set this up or how to work around it. Stefan
    acont99 31 views 1 comment Most recent by Erik January 11, 2019 9:53PM
  • Hi I have used the workaround to show cash based accounts by going to reports > cash flow then selecting cash only. Comparing this to the profilt/loss statement, the cash based report has a higher income total and I don't understand why. Can anyone help please? Thanks
    customlogoshop 11 views 0 comments Most recent by customlogoshop January 11, 2019 9:06PM
  • Hi I accidently withdrew £500 from my business bank account for personal use. On the same day I paid it back to my business account from my personal. I was wondering what I should categorise this as? Thanks!
    customlogoshop 21 views 0 comments Most recent by customlogoshop January 11, 2019 8:49PM
  • Hi, I am trying to manage both business and personal accounting in Wave. I am experience some issues. I wonder if there is a work-around. I use Wave to keep track on my Contractor works, and wants to use it also keep track on my personal mortgage. The main issue is how to keep track my home mortgage and other investment properties under Per…
    xincom 1.3K views 13 comments Most recent by Erik January 11, 2019 8:23PM
  • I own some brand new items (clothes) that I originally bought for myself but never used. What's the proper accounting process to "sell" / transfer these items to my small business (sole proprietorship) as inventory? I have the original receipts. Am I right in thinking that I the business can just simply purchase them from myself at th…
    waver 1.3K views 3 comments Most recent by Erik January 11, 2019 7:52PM
  • Hi My business account is connected to Wave and transactions are showing automatically. So far so good. :-) I withdrew an amount today as cash, as I had to pay a bill in cash. The balance on my bank account has been updated correctly, but the withdrawal isn't showing up in the transactions. Do I have to add it manually? Seems odd as my account is…
    Aardvarks 1.5K views 5 comments Most recent by Erik January 11, 2019 7:35PM
  • So I paid some cash into business account today. How do I create a transfer withing wave now since update?
    snappyfish 21 views 3 comments Most recent by Erik January 11, 2019 7:01PM
  • Reports in Wave are currently undergoing maintenance. Some users may notice that Reports, Reconciliation, and their Dashboard are not displaying all data. Our team is working to ensure the 2% of users impacted by this maintenance are back to normal as soon as possible. This notice will disappear once maintenance is complete. If your post has been…
    Charlotte Closed 251 views 77 comments Most recent by Erik January 11, 2019 5:10PM
  • Hi guys, I am new to Wave and I am running an Etsy shop selling handcraft supplies. I don't print off shipping labels from Etsy directly and I am shipping products to customers through post office. I updated my receipt from post office today but I don't see a correct category for that. Should shipping fall into receipt? How do you guys…
    PhilLee 301 views 1 comment Most recent by Erik January 11, 2019 3:48PM
  • Hi I just want to understand whether to use single account to record my utility expenses and record multiple product and services under that or, have separate account for each different service, ex: say I have two different bills to pay, Electricity **and **Water, Should I have two separate expense accounts - Electricity, Water or should I have …
    VinR 61 views 0 comments Most recent by VinR January 10, 2019 11:48PM
  • Hi, I have several bills showing as unpaid in Wave which are never going to be paid for various reasons: * one is an annual contract cancelled midway through the year * a few are billing errors * some come from rounding errors with foreign transactions My accountant is saying "we need to work out how to post the transactions to remove th…
    jowettenterprises 1 view 0 comments Most recent by jowettenterprises January 10, 2019 11:21PM