Payroll & Employees Technical Support

Discussion List

  • I created a business in wave last week after reeding good reviews about this cloud-based accounting software. while testing and learning about the different functions I activated the payroll feature. After I was done testing I decided to delete the fictitious business account and start with my real one. Unfortunately it won't allow me to do that u…
    madTech 41 views 1 comment Most recent by CallieP June 25, 2020 6:19PM
  • We started a single member LLC in 2019. Moved some amount toward SEP IRA for the year 2019 but it was done in Feb 2020. How do I account/categorize this transaction the right way without impacting the P&L & Balance reports?
    olllllllo 1.1K views 1 comment Most recent by Mikeg June 19, 2020 4:06PM
  • Is there a workaround to implement payroll if the country is not supported. Meaning can u manually set income tax and pension ??
    chuck1rar 21 views 3 comments Most recent by Barsin June 5, 2020 5:37PM
  • Hello, Im a bit confused and concern with Wave showing 0.00 tax withholding when I run payroll. I'm paying myself through my business but can't get a grasp as to why this would ever happen. Has anyone else experienced this?
    mrskcjackson 51 views 1 comment Most recent by Mikeg May 30, 2020 11:34PM
  • I am trying to update my Business Profile for setting up my payroll and I keep getting this error "Oops! Some information is missing or entered incorrectly. Please review errors below and try again." There are no errors highlighted and all the fields I have filled out correctly.
    JaredIsham 21 views 3 comments Most recent by JamieD May 18, 2020 1:49PM
  • How long does it take for a payment to appear in my account?
    Liv1424 21 views 1 comment Most recent by AlexL May 14, 2020 4:13PM
  • I just started business July 2019, The company which is doing the bookkeeping and payroll is using QB to this date. I learned about this back in March. I have all of the numbers from QB on Payroll and want to manually enter this data so that my accounts are correct to file my 2019 tax return. My question is since I am going through the setup of…
    GPearson 401 views 1 comment Most recent by JordanD May 13, 2020 3:42PM
  • Hello! I'm slightly confused in regards to tax payments and hoping someone can clarify for me!!! I am a sole proprietor where I elect to file my taxes as an S-Corp. I pay myself as an employee through Wave Accounting. It is to my understanding that Wave handles all of the tax payments, however, my accountant that files my annual tax return gave …
    Evolution_Mktg_2016 1.4K views 2 comments Most recent by Mikeg April 30, 2020 5:00PM
  • I use an alternate payroll service to generate my payroll which works through direct deposit. They automatically deduct from my business account and complete the remitting employer and employee portion to CRA. On wave, the transaction show up of the total withdrawal from my bank account I pay myself a salary and t4 myself for some LTD benefit…
    mattyoung506 131 views 1 comment Most recent by NicoletteB April 23, 2020 7:15PM
  • Does anyone know of any way to run an additional payroll, once my monthly payroll has been processed? I Ran and Approved/Posted December payroll last week. Later I realized I have some Employee Benefits (Medical Insurance premium payments) that I need to record through payroll (so they appear on my W-2). It looks like Wave has the option to recor…
    DaveM 241 views 7 comments Most recent by Barsin April 22, 2020 8:11PM
  • I am new to Wave payroll. I would like to have my employees access to their paystubs. How do I do this? Do they need a wave account? What if they do not want one? Is there a way for me to print their paystub myself?
    snakestud 682 views 7 comments Most recent by Barsin April 22, 2020 6:36PM
  • Received a message on 5th April saying I'd been paid. Funds haven't reached my account. Customer service not replying to my emails. I'm quite shocked that a business that is supposedly about helping people get paid seems to have such contempt for their customers.
    RobJ80 21 views 6 comments Most recent by garrisimms April 20, 2020 5:52PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 271 views 3 comments Most recent by Barsin April 17, 2020 7:05PM
  • Our foreman gets paid a salary, and we pay out weekly. How do I make sure he is getting the correct amount weekly when it gives me the option for hourly or annually?
    SouthlandOutdoor 21 views 1 comment Most recent by Barsin April 16, 2020 4:24PM
  • After paying out 2 payrolls, I joined Wave. I input all of my payroll history. I am trying to reconcile the bank statements, but the payroll isn't showing up on the transactions. How do I reconcile with the correct amounts?
    raigiepay 51 views 1 comment Most recent by Barsin April 14, 2020 6:59PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 11 views 0 comments Started by this_is_bad_design April 9, 2020 7:21PM
  • Can we track vacation by hours instead by selecting the "Payout Vacation" option for an employee? (See screenshot below) The employee is currently set with the "Accrue Vacation" option, and has worked through 2 pay periods already. I'm not clear what would happen to her existing vacation balance if I change this setting. (There…
    this_is_bad_design 11 views 0 comments Started by this_is_bad_design April 9, 2020 7:21PM
  • I entered someone as an employee when they should be a vendor. How do I erase their record in employee list?
    GVAT 11 views 1 comment Most recent by ConnorM March 30, 2020 7:16PM
  • I would just like to ask how many Canadian companies use WAVE specifically in BC. Is it accurate?
    jachkm5 11 views 1 comment Most recent by Barsin March 26, 2020 5:11PM
  • [Canada] Announced this week, this section below, it says I can reduce my remittance of 10% immediately. But how do i do this in wave? "Helping Businesses Keep their Workers To support businesses that are facing revenue losses and to help prevent lay-offs, the government is proposing to provide eligible small employers a temporary wage subs…
    donbowman 71 views 7 comments Most recent by donbowman March 25, 2020 1:58PM
  • I'm setting up payroll for the first time with Wave and in general. Wave is asking me for proof of a previous payment received by CA-EDD, but I've never had payroll before so I have no previous payments nor a DE-88 filing. What should I do so I can start using payroll services and allow wave to pay and file taxes?
    labarrere 31 views 2 comments Most recent by labarrere March 24, 2020 12:05AM
  • cant see my march pay stub
    glynis 11 views 0 comments Started by glynis March 21, 2020 11:31AM
  • I don't see that option anywhere.
    jndnclean 21 views 1 comment Most recent by Barsin March 5, 2020 10:16PM
  • I have emails saying I need to pay my IRS withholding tax. How to we do this? Where do we get the forms and how do we pay it?
    Tyjen 21 views 1 comment Most recent by Mikeg March 3, 2020 11:06PM
  • HLAHLA
    Is this possible and how do I do it? I need to record gross wages, vacation, what the employee puts into retirement and what they pay into employee taxes out of their payroll. I also need to record the payments by the employer to payroll taxes against what's taken out of the employee's paycheck. Thank you.
    HLA 191 views 5 comments Most recent by HLA February 23, 2020 7:46PM
  • I'm struggling to reconcile what the Journal entries indicate for payroll and the bank transactions that are imported. The journal entries have the total cost, the net pay, the employee's taxes and the employer share. However, the bank transactions that say IRS USATAXPYMT never add up to what is in the journal entries, and they end up leaving…
    drkent3 191 views 7 comments Most recent by EmmaP February 20, 2020 6:20PM
  • Please let me know where "pay this employee separately" button is? On payroll for terminated employee
    1787971 31 views 2 comments Most recent by 1787971 February 17, 2020 3:53AM
  • Hi, We are new to the wave payroll service. We are a California based preschool with 2 month summer breaks. All the teachers are hired employees. Our teacher should receive a total of 20 pay ie 10 month x biweekly pay = 20. Now when I add a new employee and enter her salary as "annual", I suspect this will pay her via a 12-month peri…
    joehusa 31 views 1 comment Most recent by AlexL February 15, 2020 3:10PM
  • MY EMPLOYEES STILL HAVE NOT BEEN PAID NOBODY IS EMAILING BACK.
    KILA 21 views 1 comment Most recent by AlexL February 14, 2020 11:38PM
  • How can you charge us payroll fees when it is not working? We have sent over a dozen emails with no response. Payroll portal says to respond to your email.
    pmhanson1 31 views 1 comment Most recent by AlexL February 13, 2020 4:18PM