Account Settings Technical Support
Discussion List
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Hello, One of my clients has flagged up that whenever I send an invoice to her it appears to come from a completely different company. The email 'From' field is filled with another companies name and not my company. This second company also uses Wave for their accounting. Is this an issue with your sending setup or something configured at their en…
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i invited someone to collaborate as an admin. she work in my office. the invetation was sent and accepted.. she did a few invoices and estemates. now wave send this message: "This invitation to collaborate in Wave is expired or has already been used." when i open her invitation there is options to link my bank accounts... and nothing of…
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I have several receipts that were all scanned (multiple pages) into a single PDF. I tried uploading a few and it looks like it recognizes the first page only. What is the best way to handle this?
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So, in India we rarely use 100 thousands or millions. We call an amount of a hundred thousand as one lakh and represent it as 1,00,000 instead of 100,000. Is there any way we could use Indian scheme of commas?
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We changed business number (and therefore payroll #) on Jan 1 2019. I did not change the BN as I assumed I would do it when I did the books this spring. However, it won't let me back date the change any further than 2020 Jan1. It doesn't matter except for now I cannot properly do T4's as the BN is still the old one. If I set up a new business (…
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I have two businesses setup in Wave. My main business uses my business email. My second business uses my personal email. Both of my email addresses have been entered in Wave. I can't see any way to choose a primary email address for EACH INDIVIDUAL business. When I go to Emails & Connected Accounts, I can make one address my Primary addre…
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I have been trying to get Data Exports to take a backup of my receipts but have never got them only to realise I had the wrong email address previously. I updated my email address now and when doing the Data Exports, it still indicates the old email address where the exports are being sent. Any idea how I can fix this?
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I deleted a sales tax but it was a mistake. I want to restore it. How can I do?
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I set-up a company in Wave and transferred its accounts from Simply Accounting. For that I created a chart of accounts in Wave, and transferred the Trial Balance from Simply Accounting as at December 31, 2019 to the Chart of Accounts in Wave. However, instead of posting the balances as "Ending Balance" Dec 31. 2019, I posted them as &quo…
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My account has been suspended and I didn't receive email.
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back in 2017 and 2018 I used Waves for my Voice Over Company. I didn't use it for most of 2019. I started a new company in late 2019, and all the invoices and payments from the old company showed up in the new company even though they have different names. It is screwing up my reconciliations now trying to close my 2019 year end for the current…
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All of my invoices and the deposits from Wave Payments are showing as Sales in my Reports basically doubling my income on my reports. Here is what I have tried based on what I've read in other discussions: * I tried but I can't merge the invoice payment and the wave deposit. It says they have to be from the same account. (One is Payments by Wave …
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hello, so I noticed just now that when I send an invoice from the app on my phone it has a message " here is your invoice ..... thank you" etc. but if I log in online on a computer and send an invoice i didn't get the same message. is there something I need to change in my settings?
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Hi, I have uploaded a receipt from the app and approved it and it is now in done status and I can see them in the back office. So this is great. BUT I can't find this record in my accounting -> transaction, it is not recorded there. I am new to wave for according my research and from what I understand when a receipt is done, it should appear i…
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Currency symbol of pakistan is just simple RS but when its exported to pdf it shows R with strikethrough. Please fix this issue.
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Am new on wave and I need help in some of the accounts types under Accounts receivable and Money in transit. Thank you
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Long story short, I created a "new business" last night. A 2.0 if you will. Question is can I transfer my customer list from one business to the other?
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I am trying to send the invoices from my business email not my private but don’t know how to change this setting please help
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I've granted "Viewer" privileges to a Salesperson. However, he's able to do "View/Edit" on items in Bills that are not fully paid for. This is clearly a bug. Can tech support check on this?
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I need to restât all over How can I do to erase all, because noting is properly done. Nothing works with my set up. I need to redo Thank you
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Hi there, I am using Wave for expense reporting...meaning I would like to us the app to track all my receipts and expenses for a trip, then export to send to my company for reimbursement...needing to export the scans of the receipts, and the excel table to group expenses. My questions is: does the receipt export include every receipt that has eve…
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Something new has started happening, today emails with the invoice attached as a pdf are being flagged by gmail as phishing. My process is to send the invoice as a pdf to myself and then write a personal note to my client. Although this adds an extra step, and I would love it to be easier, I noticed that many of my clients missed the emails from …
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I want my data back😭
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I'm trying to create a business in such a way that the default chart of accounts will be most appropriate for my business, but none of the options seem to match and what's left are so general that I have no idea if the COA will be useful. This is especially difficult because I do not have prior accounting experience and cannot afford to hire an a…
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How can I delete a company that I created in Wave
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Has anyone else been facing a similar issue where the site loads, but after login, the menu bar on the left shows up blank, while the contents of the Dashboard loads completely? I'm not sure where to go for assistance on this. It's difficult to navigate the app without the menu bar. I'm using the latest version of Chrome, and have also tried l…
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Hi, Wave Community! (*wave*) I couldn't find another way of asking this, but how would I go about using Wave to manage the books of a few small businesses, and not just my own? Would I set up multiple accounts, or what is recommended? Thank you for your input... and thank you Wave for an amazing service. Bren_95
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I'm from Suriname and i'm trying to change the dollar symbol to Srd symbol but there is no option to do that...is there a way to change it
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Is there a way to split a receipt into 2 or more categories? ie if I'm at Target buying clothes, groceries, pet food, dvds, and gifts, all on one receipt, is there a way to separate the various categories on the receipt?
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On my Galaxy Tab S4 using the Chrome browser, the drop-down menus for receipts and other items do not function but the drop down menus for accounts do function. I am not sure what the difference is, but the programming does not function on the receipts (the "down" arrow under the "actions" column). When I hit the arrow, I can…
