Account Settings Technical Support
Discussion List
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hey guys, i started a small company with a few friends and we all put in some cash, hence we have equity. I recorded the initial cash into our bank account however it is still sitting as a Liability and we dont see a true picture of the company position - we do not expect to get this initial cash paid back rather we will take drawings per our % e…
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I have just set up an account with Wave. At this stage I just want to use wave to send invoices. First step is to upload client data from Excel spreadsheet, csv format. I have installed wave connect with Google sheets, but I cannot find the 'add ons' tab as directed to start using the app. Basically I just want to upload client contact info. Th…
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Good day sirs, I just realised after confirming the new design/layout of Wave that my account balances are negative. What should I do? Regards!
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Hi all, I originally created one businesses in Wave, in my name (Sole Trader). However, I have recently added a trading name and have created another business in Wave in that new business name. I have been using both accounts in parallel for different purposes. However, I now want to combine both accounts into one (the new business name). How d…
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Hi, I have a main business account, and a linked savings account. How would i record transactions between these accounts on Wave Accounting. Any assistance here would be highly appreciated! Thanks!
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Hello, Been using Wave for half a year. It has a lot of upsides, but, boy, sometimes I think the guys behind the engine that runs it are lost. Here's the issue that I just ran into, and a lot of users apparently. I have 2 accounts with the same bank (different stages of the business, and they wouldn't let me migrate). Today I realised a couple …
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hi All is it possible to import a product file from Excel. Like the customer file but products
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Dear Family! I am new in this forum and will appreciate your support. I added using using the invite user features in wave accounting. The users can logon successfully, however they cannot view any data entered using the main account. The users are all admins and have access to all features. What could be the problem/ or i might be doing wrong?
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I was previously connected to my RBC bank and credit card accounts. I had to change the sign-in and password identification at RBC. When I logged onto Wave I received notification it could no longer connect to these accounts and was instructed to reconnect them. I have not been successful when trying to reconnect with the updated bank log-in in…
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Hello, I have two business accounts. I have ownership of both of them. I'm selling my part of business for single account and want to transfer ownership to a partner. Can I do that? If not, can partner create new business account with same name and export/import all data there? What are my option to let go one business account, but keep another?…
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Hi there I would like to find out how to unarchive an account that i archived by mistake.
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My bank is not sending info to my wave.I must have spoken to wave reps a dozen times.I have not got the time for this!!!! I have reconnected to the bank many times and it transfers once then stops,sometimes it works for a few weeks. I always end up with a wave reply saying they are having problems with my bank which is BMO.They tell me to manual…
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I have had an account for two years with wave apps for our netball club. Today it would not let me sign in, what so ever with the email! I ended up opening a new one with the same email to see if it was there but no. I need all the info from the last two year!!
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For over a year my Home Depot commercial account worked fine. My last import was Jan 2, 2020. Have tried innumerable times over last 5 months with no luck. Wave response is same as always, we've notified the third party vendor. Anybody know anything about this?
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Hello, Been using Wave for half a year. It has a lot of upsides, but, boy, sometimes I think the guys behind the engine that runs it are lost. Here's the issue that I just ran into, and a lot of users apparently. I have 2 accounts with the same bank (different stages of the business, and they wouldn't let me migrate). Today I realised a couple …
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I would like to see my email history with regards to receipts sent after payments have been made. I accidentally logged a payment to the wrong invoice and I would like to know if I sent them a receipt.
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I clicked on settings and 'payroll by wave' keeps showing up. does anyone know why?
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Hi Wave Help Team, I live in the UAE and the local currency AED is pegged to the dollar at 1USD = 3.67AED. I have accounts in USD and AED. When I do my Balance Sheet for Dec 31st 2019 in USD it converts the local currency at a rate of 2.89 which is very far from 3.67. What should I do? When I go to XE.com I still see that at that date the convers…
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We bank at Comerica Bank. This is a large bank, not some community bank; but it is not on your platform. I do not want to upload a bank statement to get it on your platform. What are my alternatives?
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I buy ingredients in bulk and use them over time. When asked for Expense Account one of the options that comes up is Ingredients under Assets which I then select. One product won't let me do this as the Expense Account list does not include the Asset option. This means that I can't register the purchase of this product on Wave. Why is this happ…
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I recently had a discussion with the former treasurer of our group. I invited him to return as an observer. He said the invitation did not work, so he used his old password from 3 years ago. and got full access. This worries me.
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I did not set the Personal Account, but I am happy the way Wave has set up by the way. However, the only thing I am struggling it is not in the right currency which I want. Is there anyway to change the Base Currency of "Personal Account" so that the "Reports" are showing something I can understand?
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Dear all Wave community , how i can change account type from Expected customer receivable to Property, plant , equipment ... the app doesn't allow this action ... the account has many recorded transaction ... and it was wrongly categorised by the app when upgraded ... i need this action for a number of accounts Regards ... Faris
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I buy ingredients in bulk and sell them in small amounts or as part of a blended product so I have ingredients set up as an Asset because they then become a stock item. When I buy a bulk item and it asks for expense account one of the options it gives me is an asset called Ingredients. One product does not give me that option and I have no idea wh…
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Hi, Please can you change province field in account setup to be optional or to allow blank input? why: I am starting to use wave for my consulting company. I have encountered a problem in account settings->Country->Province for my selection of Country. Country Serbia is not divided in provinces, but combo box is offering choice of two provi…
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Good day, I have tried to add my new email address for weeks now and do not receive the verification email to verify my new email. I cannot send receips or statements as a result because my old email address is on it and not in use anymore. Please help! Piekfijn Ontwerp & Handgemaak
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Morning all! I was reading some past discussions about this subject and couldn't not find the correct answer, but I found some that came close. Sooooo here we go! I bought a newer vehicle for my company for 23k. And the bank gave me a 8k loan (not including the interest) for it, but never put the money in my account. They did take out 15k of my b…
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I am trying to figure out how to keep track of in-kind donations for a non-profit. I have created the relevant income/expense categories but am somewhat stumped as to what accounts to put them under. Should I create a new Cash and Bank account for putting these donations under? Or would it make more sense to do something else? Obviously I don't wa…
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Hi, Unlike before, I can no longer see the details of the invoices in my export data for excel. I can only export accounting, items, customers & vendors. Last successful export was in January 2020. I have been unable to export the invoice details since.
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Firstly, sorry if this is a really basic question! On my personal account, why are there 2 amounts showing for all my account transactions? I've highlighted the amounts that I want to be included in my reports. These have been imported from my bank account correctly, but a reduced figure is then showing that is being used in all my reports. Any h…
