Account Settings Technical Support
Discussion List
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Hi, I am thinking of hiring a bookkeeper to help manage our Wave Apps. Are there precautions that I need to take to make sure that they can not access all the bank accounts and credit cards? Thank you.
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I live in France and the address setup does not allow me to input the address in the correct French format. After the 2nd line address the order should be Postcode Town Country (France) I don't want a Province entry as it has changed and your choice of ------- in the drop down menu does not work and insists on an entry which then appears in the m…
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HOW CAN I GET PRODUCT WISE SALES REPORT. HOW CAN I GET CITY WISE SALES REPORTS.
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How can i manage my profile and update the primary email address
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When logging in, the user is told that the log in password or e-mail is incorrect. In spite of having put in the correct user name and password. As a result: All users need to re-set the long-in password on a daily basis. What do we need to do to for Wave to recognise the password that was set?
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Hi, I've been using waveapps for a while now and seem to have the hang of most things but my accounting knowledge is not the best so hoping for some advice regarding the Cash Flow Report. I've been using the Cash Flow report to view my own and my business partners Investment / Drawings for specific periods. For a normal bank transaction with th…
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Am a new Wave user and finding it great so far. But my national currency is prefixed with a 3 character abbreviation which clutters the report figures and makes them hard to read. Any way of changing this?
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Hi, I have invited 2 of our staff as Admin's to view/access all info, however they advised me they cannot see the existing data in the system that has already been generated i.e. Estimates, Products, Customers etc. Is there anything they need to do on their end to see this info, or is Admin not the appropriate rights to assign to them? Any inpu…
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Hi there, Just set up a brand new Wave account, and it seems like it is going to do what I need it to do. However, in the set up process I entered the incorrect email address. I have now added in the correct email address and have verified that. However, I need to delete the incorrect original one. How can I go about doing that. I don't want whoe…
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Hi, Back in December i set up my wave business account to give two other person's access, one as a editorr and the other as a viewer, will they have their own password or do i need to give them my password
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I've 2 businesses servicing the same customers. Does anyone know if there is a way of avoiding a double workload? Can I just import from one company to the other? So far I can't seem to find a way.
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If I invite another person as a "view only" to one business, will they be able to access/see info in other businesses I mange in my Wave account?
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Is it possible to change my main account email to a different email?
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How can I restrict a contributor to creating invoices only?
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Is it usual practice to inform your clients that their data is being stored by Wave ?
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I want my secretary and I to have Full Access to everything on my account. I found Guest Collaborator under the Dashboard heading but it doesn't allow FULL access to "everything". Is there a way that we can both use the account on our laptops and also on our phones with full access?
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Hi I have opened 02 different businesses accounts on WaveApps. Both businesses have different webiste domains and emails. but whenever i send any invoice and receipt to my customer, there is written a line at the end of receipt " Thanks for your business. If this invoice was sent in error, please contact at this [email] " The above …
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I’m new to Wave, do accountants signup clients or invited by clients to file records?Dmarconsultingllc 11 views 0 comments 0 points Most recent by Dmarconsultingllc January 2, 2019 3:20PM
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Every time I confirm a transaction, my work flow is briefly interrupted by a little green "award" banner that says that I successfully confirmed the transaction. How can I make those stop appearing and slowing me down? Thanks!
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Can someone assist on how to change primary email. I could only see "add new email" Thanks and best to you all
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Hi When I export reports they do not open. How can I print my records?
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Hello Wave Community! I have two Wave accounts, each with a singe business and a different owner email address. I would like to "merge" the two accounts into one, so that they are both under the same owner email address. I read this support article but I am not sure if I can change the owner email address to an email address that's alrea…
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Hi All Had my email hacked and since then unable to login to my wave account even after resetting the password several times. I have lost access to about 3 years worth of accounts and most of my client contacts. I have submitted support tickets but had no response. I could really use some help from the folks at Wave. Does anyone have any idea how …
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I'm a new user so may be doing something completely wrong but I'm having a frustrating problem when invoicing. I have created two businesses, let's call them Business A and Business B. I have setup details for both and both have emails to login and I can switch between business in the top left corner just fine. However, every time I invoice som…
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Hello...I just started using wave, and I somehow set a different currency to the one we are currently using in our country. Now it says that I cannot change my currency after creating an account. Please assist urgently anyone :neutral:
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hi, im new to wave. on the profile setup, there is no place for and email address under contact details. is there somewhere else this is done.
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I run my company through one account and I added a second account but it looks like it's still sending it from my company email p. Is it possible to add a secondary email to have the second company invoices sent from the correct email? I Googled it and it says there's a way but the way it says to do it is not an option for some reason?
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How to print using windows 10? Help
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So pissed right now. 1. Told my staff we were switching to Wave (despite the inane lack of signature /photo attachment) and set up a user account, sending an invite email. 2. Log into User account and attempt to sign in.. Password wrong 3. MY MAIN PASSWORD is changed!! 4. so basically, you have a MASSIVE SECURITY FLAW WHICH GIVES USER ACCOUNTS RIG…
