Account Settings Technical Support
Discussion List
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I have been a collaborator for a handful of different Business' on Wave. I just was invited to collaborate on a client's account but when I try to enter transactions I just see the following message: Contact the business owner to import transactions. Business owners can import transactions directly via their online bank, by uploading a bank state…
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How do I change the owner account of my business ?
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Morning, Is it possible to create multiple users for 1 company?
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Hello! I have set up my first account in the wrong currency and have been recording all the expenses for 1.5 years. Now that I am trying to set up a new account in the correct currency, i have these questions: * Is it possible to archive the wrong currency account, then load all the records into the correct currency account? * While attempting to…
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Keep getting 'trouble with your connection' message. Can you reset?
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I have forgotten my password, (due to a computer reset it no longer remembers my password). i have clicked on the forgotten password link but i am not getting the verification email. What can I do now?
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Logged out of my account
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I usually log in using my Google account. When I try logging in by typing in my gmail address and password it does not recognise it. Why not? The reason this is bugging me, is that I am often signed into a different google account (personal mail) and this led me to setting up a second profile on Wave. Which I also do not know how to delete. Anyo…
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Hi there, Anyone can help on the following error? Tried to look around but none of the e-mail was added to the system.
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This discussion was created from comments split from: Bank transactions not importing.
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Dear wave community, I recently started using wave apps and I'm enjoying every bit of it. I am kinda stuck with updating my logo. I've been to every nook and corner of the application but I can't seem to find an area to change my company logo for invoices and estimates. Can anyone help me on this?
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hello Tribe, new to wave and trying to understand the app. i set you my wave with a gmail and sign in with gmail, unfortunately wave adds my gmail to docuemnts, how do i chnage it to a co-oprate email ( with my domain) Also can we edit an invoice if payment was made without taxes
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Every time I login into Wave it goes to the "wrong" business. The "default" business is not the business that I see when I login. Then, when I switch to my preferred business, it opens in a new page. Why? I think I know how to open a link in a new page if I want to. So every time I switch between businesses I get a deluge of ne…
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Hi Katie, I had a quick look and unfortunately it's not feature-rich enough for me to use. I currently use Freeagent which integrates with HRMC for VAT and Payroll and I wouldn't move to another system unless it mirrored that functionality. Can you please close my account, thanks.
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Dear all, can any one help us here PLEASE?? The company has been used WAVE for a while, and never had any problem. But recently, after the main email account holder sent a collaborator invitation to me (i am new to the company), then the issues came in. 1st of all, I have never logged in to my wave account successfully, it keeps telling me that 'p…
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I have set up an account using my business email so that it is directly connected to the business. And I have set up my personal/freelance email as a collaborator to "View, edit, and send". I wondered if it is on the cards to add co-owners so that the new email (in this case, allowing my personal/freelance email FULL access). As a collab…
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Hi I have registered my waves account with my G Suite account. What should I do to transfer it either to another gmail account or simple authorization? I found a few topics in the help system but wasn't able to apply the instructions provided. Please advice.
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Please, can someone help to restore back my account? We did not receive any email notification and upon trying to log into our account (BIllaafe Energy Ltd) Email: fanwansedo@gmail.com we get a suspended account notice. Please see attached message. Appreciate a speedy response. Regards, Friday Alfred
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Hi Guys, I create an invoice and save it and even approve it, but do not send it, then go on to the next invoice, but when I search for the invoice I have created and saved I get a message related to filters and can't find the invoice. Is there a tutorial that I can read through to come to grips with the process
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Good Day, As a Collaborator, how do I locate the account I'm tied to easily?
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I tried to log into my waveaccount and got the notification below: Your account is temporarily suspended. We would like to reinstate your account but need your help to do that. You have likely received an email with details on your account suspension. Please follow the steps outlined in the email, or contact our Customer Support Heroes for prom…
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I issued an invoice to a client in Dec 2017. Client partially paid in Dec 2017 and partially in Jan 2018 but in your income statement reports, the payment is applied to the invoice date (2017) and not the actual dates payments occurred. This creates a problem when I try to summarize my yearly income because I file taxes on Schedule C / Cash Basis.…
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Hi All, Please assist, I am trying to archive a business but i get the below error. All my recurring invoices are deleted. Any assistance will be appreciated. "Before you can archive this business, you must take the following actions. * Remove any scheduled recurring invoices"
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When I log in as a collaborator in my client's account, I receive this error when trying to access Transactions. My client says he sees the transactions on his end. He also deleted and re-sent a collaborator invite for me. I checked my other Wave Accounts associated with my email address/login and I can view all info there.Catherine Sommer Cichocki Closed 31 views 1 comment 0 points Most recent by Charlotte December 18, 2017 9:27PM
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Hi there! I signed up, but was not sure what Business Type to choose. Suggestions please....?
