Account Settings Technical Support
Discussion List
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Where do I find a list of Users on my Wave account? I shared access to my partners months ago, but I don't think they ever logged in. I want to check their status (Admin vs Editor). Thanks.
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I am stuck re-connecting the bank connection after the early January update. It is asking to add the phone numbers to receive the security code. Problem is, both phone numbers are not valid are are with people who are no longer associated with the business. Nobody seems to know who's numbers they are. That being said, I cannot complete the re-…
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Issue: Unable to obtain data export. When click on link within email message to download the export , webpage displays "This site can’t be reached The webpage at https://click.pstmrk.i.....aWw (I've edited link obviously) might be temporarily down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE" What I've don…
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Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to receipts@waveapps.com, it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!
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Hi there, I need help removing an email address from the Wave system. I'm trying to set up a family member's business on Wave for them, however everytime I log in it logs intoMY account. I also cannot see her log in details under my account settings. I do not want to add her business as a sub-business under my account but rather as a new profi…
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Since I've been upgraded, I get a popup asking if I'd like to review similar transactions. Since I have several repeating transactions, I get this constantly. Is there a way to disable this request? Thanks!
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Good Day to you all, I am New to this platform and I have a small issue. I have added some Arabic words in description of our services. And in invoice web view it is perfectly fine. but when it is downloaded as PDF the Character structure changes to single alphabets not a arabic word.
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How can I recover and use an email that I associated with another account in order to use that email for invoicing on my new account?
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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I (User B) work on a business that has been created by a different user (User A). When i send automatic receipt email receipt from Wave, the 'reply to' address is automatically set to the primary email address of User A. Is there a way to ensure that the reply to email on the payment receipts is my (User B) primary email address?
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Please I need to add some set of people to the app but I want to add them as admin
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New to Wave, added an incorrect tax rate I now want to delete so that I don't accidentally use it. How to do this?
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Hello everyone, I have a question. I was invited by the company owner to admin on his Wave account. When I accepted the invitation, I somehow created a personal account. So, when I click on the link above the dashboard, I can now see 2 accounts. 1 labeled as Personal and the other my employers Numbered Company account. I would like to delete the…
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I know this has been discussed before, but I have tried everything & still can't see anything. I've waited till the last minute to file my income taxes & need this asap.
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Hello fellow wavers, I would like to know how to go about adding another business to my account. I see the “switch business “option but can’t see where to add. Help would be appreciated. Thank you -Nix
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So I guys, I am new on wave apps. I have a question in regards to creating a new business. Cant I create several businesses with one company name?
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Hi, I've contacted Wave several times over the last week and had no response. I'm hoping someone can respond here. I had a business setup in Wave when I was operating as a sole trader. I accepted credit card payments through Stripe. When I changed to a different business structure earlier this month, I needed to accept credit card payments ther…
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Hi, sorry for the "silly question" but we are new to this... We connected our Business bank account to our Book and on Bank transactions there are all the deposit we did from our personal account into our Business account, made to keep the Business running. These deposit are obviously not "incomes", but just some kind of Shareh…
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How to set up sales tax in cashbooks for suppliers without setting up vendors. Please assist
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Hi, I had invited user. the link in the mail is landing to the error page and the expected changes were not reflected. Please help to add user
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Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our techn…
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A client has sent me an "Admin" invitation today. However, the invitation did not come through in my email. I logged in Waveapps but unfortunately the invitation is not visible in the dashboard, it is ONLY available for acceptance in the email. I tried to send myself a copy of a random invoice. Again, nothing arrived in my email. We hav…
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I am unable to click "save all changes" in the Invoice Customization section in settings. Does anyone have any tips?
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I started a new company then linked to bank. However, the import created an account as an asset where it should be a liability. Can I edit the account to correct? How will this affect sync to the bank? What is the best way to do this?
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I was invited to connect to clients books but after accepting invite it's been 2 weeks since i came back. how do I find his records.
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Hi. How can I disable masking 'account number' in 'Invoice Customization' -> 'Default Notes'. I want to add it to notes section and can save number. It replaces leading digits with stars. Previously it worked ok.
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Hello, I have been able to enter a starting balance for the bank account. However, I have spent hours trying and failing to enter starting balances for Shareholder Loan and for Retained Earnings. All instructions tell me to select "Owner's Equity" from the drop down menu, while this option does not even exist in the system! Even when I …
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I have multiple businesses I run in Wave and want to connect different Paypal accounts to each one. But it seems like I can only connect one overall - for my entire wave account.
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Hey y'all, I'm trying to add an additional email address, specifically for sending out invoices. I've added the email address and I do receive an email from 'welcome@waveapps.com' with subject 'A new email address has been connected to your Wave account' BUT there is no link in this email to clink on to verify. Please help, I've looked and looke…
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Hi, How can we reset an account. We have done some test to ensure everything's fine and we want to start fresh with the chart of accounts we have now. Thanks Marc
