Accounting Technical Support

Discussion List

  • I own and Amazon web store that purchases merchandise from other websites with a credit card that's connected to Wave. How do I record or categorize those expenses? They come up automatically as repairs. I don't see an expense category for merchandise or products. Any idea where this needs to go? Thanks!
    TedStevens 101 views 0 comments Most recent by TedStevens November 18, 2018 9:38PM
  • Hello! I'm new to Wave. I Imported this year's bank statements for a client and now I need to associate quite a few recurring expense transactions with the appropriate vendors, but I don't want to have to make the matches individually. Is there a way of doing this in bulk?
    WriteItRight 31 views 0 comments Most recent by WriteItRight November 18, 2018 8:21PM
  • Hi I'm trying to find how to add new account without selecting existing and renaming According to this document (https://support.waveapps.com/hc/en-us/articles/115004972106-Understanding-your-new-improved-chart-of-accounts) it should be possible, But when I click 'Add an Account' I only see a search dialog to search and rename existing account
    VinR 21 views 2 comments Most recent by JamieD November 16, 2018 8:51PM
  • I own an unattended automatic car wash. How do I input daily sales without having to create a customer or invoice?
    jubalr 21 views 0 comments Most recent by jubalr November 16, 2018 5:30PM
  • I am having issues with reconciling my accounts. On Friday, everything was working fine, however today, I have gone back in to continue and for some reason, all accounts are no longer reconciled back to May 2017. I have checked each off against the bank statements, and the figures are correct, start, end and all transactions, but it is not reconci…
    jacquiwall 91 views 2 comments Most recent by JamieD November 16, 2018 4:56PM
  • Hi all New user here! I have agents sell my services. I send them an invoice minus their 20% and they pay. All easy enough. But then I need to record the commission as an expense with GST. This won’t be seen on my bank statement. How do I record this in Wave? I need to see this expense and GST in the reporting but be able to reconcile the tran…
    Chris_SHCC1 331 views 5 comments Most recent by Chris_SHCC1 November 15, 2018 9:09PM
  • Please help. I've set this all up but I'm confused by some of the terminology. I've just linked to my bank and I don't quite understand how it should work. I've linked to both the business account and a savings account I created to put a percentage of earnings in which will sit there until we need to pay our taxes. I'm going to give access to an a…
    ClaudiaWellwood 21 views 1 comment Most recent by IGC November 14, 2018 10:47PM
  • So I find this very difficult to deal with. My bank accounts display on the dashboard,,, my credit cards display on the dashboard (though not as "negatives" which they should).... BUT my Paypal account does not. Why? It makes no sense that I must dig into a report in order to find my paypal balance. It's money, just like money i…
    gtewks 181 views 3 comments Most recent by gtewks November 14, 2018 7:23PM
  • Hello Wave admins! I have another question for you, regarding marking a transaction as a "transfer". I have a slightly complex situation where I used personal credit card to pay for a business transaction at a retail store. I imported the receipt into Wave and it's now sitting in my transaction log with the account "Owner Investmen…
    RRTS 91 views 2 comments Most recent by RRTS November 14, 2018 4:02PM
  • Hello, Is there a way to export the details of receipts entered in addition to the images of the receipts? When I go to Data Export and choose receipts, it only includes images of each of my receipts, but none of the details such as Notes. Additionally, I see that when a receipt is uploaded, a transaction is created that is linked to the receipt…
    nickman55 11 views 5 comments Most recent by Ryan_W November 13, 2018 8:55PM
  • Precondition: 1. Invoice was sent via Wave. 2. Supplier deducted and withheld WHT at source. 3. WHT Receivables account is on Chart of Accounts. Steps to follow: 1. Tap Sales and then Invoice. 2. Click on particular invoice sent to Supplier and tap 'Receive Payment' 3. Input the WHT value, Bank Account payment was made by Supplier. Don't send th…
    Olufm 41 views 0 comments Most recent by Olufm November 13, 2018 7:21PM
  • I would like to break the marketing expenses associated with different income sources into categories and subcategories. What would be the best way to do so? John
    clancularius 221 views 3 comments Most recent by Ryan_W November 13, 2018 5:03PM
  • It looks like accounts are listed in the income statement (within their overall section eg expenses) in random order. E.g. Accounting Expense might come after Vehicle Expense. From what I can tell, it relates to when the account was created (i.e. the accounts that were created first appear at the top, those created last appear at the bottom). Thi…
    shawian 81 views 0 comments Most recent by shawian November 12, 2018 6:09AM
  • NiiNii
    Hello, I deleted some deposit transactions but my account balance did not reduce. i entered those transactions again and it increased the account balance. deleted again and the figure stayed the same :s When I calculate all the transactions i have entered so far, the figure is different from what wave is showing. The general ledger in the repor…
    Nii 221 views 8 comments Most recent by otto November 6, 2018 7:55PM
  • I am new to wave and I am using it as my accounting software for my business. I do have a pos system that is currently running on my shop. I do provide my customers with gift vouchers on on my POS system. I have entered my daily transactions which are either cash or credit cards payments on the wave system as total daily transaction. How can I rec…
    Khaled 1.1K views 1 comment Most recent by Charlotte November 2, 2018 11:42PM
  • Can anyone point me to guides on importing data? Just starting to use Wave, may or may not stay, depends on how long it takes me to get the information I need. I have a rather extensive chart of accounts, long list of customers, vendors, and items. To enter everything manually would not only take a long time, there is a higher risk for making m…
    Momtwoxs 41 views 1 comment Most recent by Charlotte November 2, 2018 12:39AM
  • Hi, I can no longer edit the subject line on my receipts like I used to be able to before the update!!!! Why would Waveapps take away this feature!!!! This has made the waveapps program worse!!!!!!!! Please put back the editing function. Thankfully I can still edit the Invoice subject. Peter
    paokane1 41 views 2 comments Most recent by paokane1 October 29, 2018 1:10AM
  • Unless I'm just missing it, there doesn't seem to be an easy way to look at a receipt when on a Transaction. If a receipt created a transaction, it seems logical to me you would want to be able to look at the original receipt image from the transaction details page...
    awaycott 21 views 1 comment Most recent by AlexL October 24, 2018 9:47PM
  • Hello, I have a couple of years old Business which I would like to switch into Wave for Accounting. Is there a way to Upload my Historic Transactions into Wave ?
    Mohamed Imran Buhary Seyed Mohamed 11 views 7 comments Most recent by TylerK October 18, 2018 5:46PM
  • When I look at my profit and loss account, my profit seems to be about twice what it really is. So I click into "Sales" and I can see a list of invoices raised and payments received, which suggests to me that an invoice for £1 is treated as a sale, and that receipt of the £1 payment is treated as a sale. If I click into the transactions…
    harveydt 91 views 4 comments Most recent by James_Hudson October 18, 2018 4:46PM
  • Good afternoon Surely this is a question that has been done previously, but I really do not know how to indicate the provider at the time of registering an account to pay through a journal entry, the same acurre if I want to record an expense and accounts receivable, it simply does not give any option. Greetings.
    Upssxd 11 views 0 comments Most recent by Upssxd October 18, 2018 3:26PM
  • gjwgjw
    Does anyone know how to match transactions? A few of my clients pay their invoice by using the merchant services with wave. When they do, the invoice is reported as income. Then an expense is reported in wave for the merchant fee. A few days after that, the ach deposit transaction shows up on my bank statement, for the same transaction, but for th…
    gjw 41 views 2 comments Most recent by gjw October 18, 2018 1:55PM
  • Are sales taxes in U. S. considered recoverable?
    Csiwarga1 11 views 0 comments Most recent by Csiwarga1 October 18, 2018 3:03AM
  • We opened our business in February 2018 and had a bookkeeper until May 2018. We transitioned to ADP and Wave. Is the first time I am personally using any software. Up to recently we have been using the credit card and debit card of our business. We also been using our own personal card debit card and credit card. We have already uploaded all the r…
    epknine 31 views 1 comment Most recent by epitoma October 18, 2018 12:48AM
  • Hi Everyone So I just started using the Receipts app from Wave, but I have been using wave for almost 2 years now. I just have a question regarding uploading of receipts into my transactions page. If I paid for an item say boxes, and it's already deducted from my business card because I've paid with the business card, and then I upload the rece…
    Ilhaam 21 views 2 comments Most recent by James_Hudson October 17, 2018 4:30PM
  • Do you really want to "Self" Assess? You're in business to make money doing what you're good at, not because you wanted to become a book keeper, accountant and tax adviser. The Self Assessment return deadline for all non electronic filing is 31 October, but why not engage an accountant to deal with it for you. They can file online for…
    MerlinAccounts_UK 95 views 0 comments Most recent by MerlinAccounts_UK October 17, 2018 10:30AM
  • Hi, I'm trying to set the opening balance for the owners equity of an established business. I don't want to change the balance in another account - how do I do that? (set the opening balance for owners equity only).
    Kris 311 views 1 comment Most recent by James_Hudson October 16, 2018 4:34PM
  • Hi, I want to see the parent folder and the full hierarchy of accounts in my chart of accounts. For example, under expenses, I just created a new account called Milk under Expenses - Cost of Goods - Other Cost of goods. However, there is no way for me to go back and see that exact parent/sub-folder hierarchy. It simply appears to be under the …
    ryanA 211 views 1 comment Most recent by ryanA October 15, 2018 10:41PM
  • jkojko
    If I ever need to print copies of actual receipts stored in Wave, is that possible?
    jko 11 views 2 comments Most recent by bigsee October 15, 2018 3:07PM
  • Hi. I am from South Africa. I had to make out invoices in USD and got paid for it. My problem is that when I try to record the payment I am doing it from the Transactions Function on Wave - to Create Invoice Payment. But it doesn't allow me because of the invoice that is still in USD currency. So I tried to do it from the Invoice side to Reco…
    Lerene 441 views 6 comments Most recent by pravda23 October 13, 2018 4:12PM