Sales & Invoicing Technical Support
Discussion List
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I want to migrate my wave account invoices to a new account for the company. I tried to change the information on my old account like the email and name but it does not let me so I decided to make a new one. Please let me know if this is possible. Regards.
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WavesApp sent me a notice that my invoice was paid. 1-3 days later, as Waves states, the money was sent to my bank account. I thought all was well, but a week later Waves contacted me to say the card had actually declined, initially even, and that they were transferring that money out of my account. Yikes! This is/was a total mess. The deposit…
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Hello, I have some business partners and I want to give them access to invoicing only, where they can create and edit invoices but cannot see overall sales. Is there any possibility for such a system or user access. I really don't want them to see my numbers on Waves. Thank you
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is there a way that i can customize my invoice so it lines up my address for return and the person i am billing as sender on an envelope
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I have multiple business' under one wave account. I can pull my business email when I create the invoice however when I go to send a payment receipt it pulls my main business rather than the business I'm currently using. This is very confusing for customers. Is there a work around for this?
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My current payout has been on hold for 4 days now with no explanation. First time this has happened in 2 years. Same customer who used the same credit card to pay 3 invoices.
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All is well and good as long as customers pay their outstanding invoice. But what if after months and months, I need to write off an invoice as the customer will never pay? How do I close the pending payment and reflect the outstanding amount as a loss?
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I am trying to issue a refund and it keeps saying declined...why?
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Is there a way to print invoices - some or my customers are not tech savvy.
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I am just starting to use Wave, and found that when I removed a line or two of text from my business address (to compress the header) Wave removed the text but left a blank line where the text had been. This only seems to happen where I had removed a line of text (for example, I move address line 2 to address line 1, and deleted the text in line …
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Good morning, We are new to wave and i would just like to find out where do we put in our banking details on the estimate and invoices memo? We do a lot of estimates and invoices during the day so it's easy to forget to put it in if we have to enter it manually in every time. Thanking you, Miss C
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My invoices dated before the first of Jan 2019 have disappeared. I've cleared the filters and they still don't appear. I've then set the filters to a date range before Jan 201 9 and they also don't appear.
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Hello, I just sent my first invoice, the invoice sent via email just fine. However, the person who received it tried to pay through the invoice and it gave then and internal server error. Does anyone know why this would be and how to fix it? Thanks!
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What do we do with customers who want to pay an invoice with an online bank transfer but their bank is not listed along with the major banks like BofA etc?
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Hi, hope you can help. I have an Invoice and a related payment (both already processed). The payment occurred prior to the invoice but was not captured this way. I would like to know if its possible, or if there is a workaround, whereby: 1, I can change the Invoice Date (having a payment already been allocated to it) or; 2. cancel everything and…
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The address field is not importing from my Google Contacts. I only get Name and Phone.
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I haven't been able to convert estimates to invoices since Friday, keep getting and Error 500 message and can't invoice clients to get paid?
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hi guys, ive added an item "business cards" but for my own sanity i would like the cost & selling price to be there. How do i go about this? Am i missing something?
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Hello everyone, can I accept credit cards manually? Is email the only option? Thank You
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Hello, I have a client who claims he never received his invoice. I need to be able to show it was sent on the date I sent it. Is there a way to show all the times it was sent by my company, as well as all the times it was viewed by the client? Also, I have noticed that I'm not receiving PDF copies of the invoices, despite my checking the box. Is …
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Hi, is there a way I can let my sales rep create an invoice? I have sales reps that do door-to-door sales. I can'T seem to find on the platform how they can create their invoices when the sale occurs.
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We already have a system that keeps track of our clients and transactions and I'm just wondering if there's a way to enter the total sales for the day? It might not always match up with what the debit/credit totals are going in each day as we allow people to put things on account, so I need a way to separate this. Thanks
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Have been working with wave for a while now - practically on my own without any support .... (gave up after trying !!!!). I need your assistance in clarifying why payment of an invoice is not cleared in the customer's account. Statement shows 'PAYMENT MADE FOR INVOICE ...... WITH CLOSING BALANCE 0.00'. Following opening of customer's account s…
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Iam trying to reset my invoice template
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I have deleted an invoice which was paid in full but we had a record of payment elsewhere, so didn't need this invoice. Will the payments have been deleted along with the invoice?
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Running a small chamber of commerce. We'd like the membership dues to post to the P&L when paid instead of when invoiced. Is there a work around for this?
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Hi, Under settings-invoice customization, I click 'Choose File' for the logo, and choose a file that is small, like under 100 kb, and it does not upload. The site says 'Upload an image that is less than 10MB in size.' I tried png and jpg all under 10 MB. Any suggestions?
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I have an invoice drafted but cannot for the life of me figure out how to delete the Notes section from the bottom.
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I am new to wave and trying to set up an invoice. The footer and notes are not showing. I have put my bank details there so I need them to be showing
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Hi all i am having problem to approve the invoice, can someone guide me and say what is missing. the blow massage keep receiving. Oops! There was an issue with approving your draft. Please try again. could someone tell me what i am doing wrong.
