Sales & Invoicing Technical Support
Discussion List
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Anybody have an idea or how to create sub customer or a customer category? Invoicing to branches and recieving payments from parent. How to enter it?
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I'm entering my very first invoice, from April 2019, so that I can get all the transactions from the start of my financial year. But it comes up with an error. Do all invoices have to be entered close to the invoice date?
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I want to add discount to my invoices and estimates. Can someone show me how.
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Is there another option to uploading invoices into Wave client has invoices already set up and i just want to load those invoices without making any changes .
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How do I show a list of open or unpaid invoices at a specific date?
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Am I correct in seeing that once an invoice is marked as "overdue," I am unable to sort that invoice by any other status? I'm trying to see which of my overdue invoices have been viewed, but when I sort by "viewed," it shows nothing. Additionally if I try to sort them by "sent" it shows nothing, and when I show "…
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I have been using Wave for a few months and all invoices that I send out and then record payment against have been automatically classified as 'Income' and show up on my Profit & Loss chart in the dashboard. Since the beginning of December, only one of my paid invoices is showing up under Income. Under account transactions, all the payments a…
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I buy using Euros and sell in U.S. dollars. How do I set that up on each item ?
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Hi, The invoices are set up in Wave to request payment on receipt, or 15 days and other days options. I would like to offer my clients a seven day payment cycle at which time I will chase the accounts. The invoice presently says 15 days due and I have added at the bottom of the invoice 7 days payment request. Can I change the "payment on rece…
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Why does it say "get paid quicker. Get paid in 2 days". Then further down its says "receive your payment in 7 working days". I'm still waiting on a payment to come through. Stripe say they havent even seen a payment. There is no number to contact Wave. How do I find out where my payment is ?
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Hi, When I send my invoice to a customer, I want to include the hyperlink to the payment page in the Notes section. I want to make it an active link so that the customer can click straight from the link in the invoice (and not have to copy and paste the link into a browser). Is this possible?
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Hi there, I’ve been using wave for a while now and I am overwhelmed by how such a fantastic piece of software can free but I have a little gripe with the software which I can’t seem to figure out how to fix. I’m UK based so I work with GBP but I have a few clients in the USA which means I will invoice them in USD. My issue comes when the invoice…
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I'm starting from scratch. I have .csv file of 2000 customers with numeric ID. I have another .csv file of 500 invoices. Each invoice has a customer ID to identify who is being invoiced. (These are exported from another system.) How do I get them into wave? Import customers doesn't have an ID in the template and it looks like Wave Connect import i…
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I'm starting from scratch. I have .csv file of customers with numeric ID. I have another .csv file of invoices, each with a customer ID to identify who is being invoiced. (These are exported from another system.) How do I get them into wave? Import customers doesn't have an ID in the template and Wave Connect import invoices doesn't tell me about…
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So I am using Wave for my company invoicing and it is rounding off the decimals. Where the amount of my line item should be ZAR 8,861.65 it is rounding it off to R8,862.00 why is it not carrying through the decimal?
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I just made my first invoice and wanted to review the email that I sent the invoice to. Is there a way to do this? Or a feature?
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I was going to report this as a bug in the system but then I found this same report from 2018 which talks about the same exact issue and the answer explains what's going on. Basically, I have an invoice dated in the future and it does not appear in the "Invoices payable to you" section of the dashboard. After reading the mentioned post,…
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Trying to tuna clients credit card saying error with the internal server
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HEllo I enter all of my expenses via the RECEIPTS app. How do I generate a report according to category? SO like, if I want to see all the receipts I saved as "Vehicle - fuel", how to I see that?
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Referencing closed discussion here: https://community.waveapps.com/discussion/204/recurring-invoice-auto-generated-invoice-number-issue I almost had a client receive an invoice with a different client name in the auto generated invoice. Wave will use the last invoice number for reoccurring invoices, NO MATTER WHICH CUSTOMER. Their answer for tw…
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Is there a way to upload the products and services from one account to another?
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I created a ‘Test invoice’ which still shows up as ‘Sales’ but it’s not in the system and I can’t access it yet it shows up in a report but not in the transactions. How can I delete it completely Really hope someone can help
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I am looking for a way to add a past due invoice amount to the next month's invoice. For example, 0-30 days, 31-60 days, etc.
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Hi, Getting a bit confused over the new set up regarding Stripe payments. When a payment received by Credit Card Wave automatically puts a listing for the amount in my account as income and states "Transactions that are automatically created in the Wave system can't be edited or deleted." However, then my bank post the actual payment t…
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The client paid me in Trade dollars (we are both in a bartering network called Tradebank) but I still use invoices for those clients. It is messing me up! But when I try to delete it I get an error that says: Oops! There was an issue with deleting this invoice. Please try again.
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Whenever I try to turn on payments the "loading button" just keeps loading and loading.
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For christmas i would like to make gift vouchers an options as one of my services but i cant work out how to credit an amount to a customers account and then have it subtract from the customers credit at a later date when they chose to use the voucher. If this is not something that available is there any other work arounds where i could document a…
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Hi, is there a way to combine or add on to an invoice, without changing the original due date. Example. I have bill someone for storage monthly, their previous month is still unpaid, and it is time to bill again. I want to bill them for the current month, with that amount being due in 7days, but would like the existing amount to show as overdue.…
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I was just informed that my client (a tax exempt school) was charged $30 tax. I never add tax because I am a service provider. My invoice said $200, Wave sent me notice that they paid me $200, the school says they were charged $200+$30 tax to their cc. Is someone at WAVE stealing?
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In reviewing a batch of newly created invoices, I noticed that using the 'Preview as Customer' function resulted in the invoices being marked 'Viewed', though they have not yet even been sent to the customer. I am sure you can understand how this could introduce trouble into the invoicing workflow, since it means that 'Unsent' status is erased, p…
