Sales & Invoicing Technical Support
Discussion List
-
Am I the only one having an issue with adding the invoice date and customizing the payment due date ? It’s not giving me the drop down like it used to before.
-
i bought 50 pcs of an item for $500. incurred $100 on it. now sold 10 pcs. my cost must be $120. remaining would be my asset as inventory in hand. which heads will i use to depict the accurate picture??
-
Hi Experts, i want to ask when it says create a bill is it like an expense? So once you create a bill and pay vendor is the amount being deducted from the cash and bank total? I want to run my accounting correctly, so meaning what i have in the bank should show on WAVE, and i dont mind doing it manually as my countries bank does not work with WAV…
-
I would like to be able to pull up a cutomer and print only their information without any pricing or invoice totals. Just the customers name address and phone number. I want to give these to my delivery guys. But they don't need to see the dollars and cents of things. Any way to do that?
-
Is there any chance to download all my invoices due to my accountant need a hard copies all of it? I have 100+ invoices and it take time to download one by one, would be great if can help.
-
Hi I'm working my way throught this application, so far OK. Recently added Android app to scan the expenses, uploaded OK and listed in Wave in Receipts. Can't remember the 'approved' process but they appeared in the Transaction log now, where I have catorised them as 'Refund for reimbursed expenses' (in new reimbursment account specially for the …
-
Hello Wave Community Just wondering if anyone of you have an issue with the exported PDF design looking different from the "created" online version. After exporting, my spaces and line breaks are all gone. Fonts are also off and the whole estimate looks pretty untidy due to the lack of line-breaks. I've tried using Safari and Chrome bu…
-
Is there a way to Archive very old unpaid invoices? I have some invoices that are old and unpaid for over couple of years. Is there a way to move it/archive it so that my dashboard does not get cluttered with old unpaid invoices? I do not want to delete them.
-
Dear All, I am very new to wave and wanted if someone can help me here. I added an invoice and added the payment in transaction. However, the invoice value was USD 1,500 whereas I received USD 1,490. I want to remove the balance USD 10 as bank charges but don't know how to do that. Can someone please guide me here for the procedure. Please note…
-
i need to add a section in Invoice , can some one help letting me know how to add a section
-
"Oops! There was an issue with deleting this invoice. Please try again." Created an invoice, charged a cc but customer cancelled. Refunded money but can't delete invoice. I keep getting above error. Please advise.
-
all other invoices are fine but only one invoice i cant change or delete and get the above message. any one know what to do ?
-
My organization provides pet visitation services (we bring dogs and cats to schools, senior facilities, colleges...) and our invoices require us to include line items fees for each date we visit. For some sites we visit as much as 20 times a month. Anyone have a similar issue, and know of a solution as to how to make that happen?
-
Hi there, I am running 2 accounts in my waveapps - one is for US customers (currency USD), one for customers in Germany (currency EUR). I get the "online payments on/off" button in my USD account but NOT in my EUR account. Can I get the online payments option in EUR account too? If yes, how? If not, is there another option to have my Ger…
-
Hi I need a listing (Inv #, Date, Amount etc.) of all invoices by Inv # for a given period to generate a csv file but cant find how to get it?
-
I only have a handful of services I provide, that are almost all billed at an hourly rate. When I invoice clients, I utilize the "description" area to log my hours. However, this creates an unique service for each date/chunk of hours I work. Now I have a product list a mile long!! I can't delete any "repeat" products because th…
-
Hi I am loving wave apps. I have just started using it and I have a question. I have setup a recurring invoice with a service item. The description is the default one I created during the item. How do I make recurring invoice adopt my description on a monthly basis like add the word for Dec 2019, for Jan 2020, for Feb 202 etc?
-
We received our first CC payment and now we are being told to send over a service agreement and other information. We don't have a service agreement yet with this client as it is a installation job, and a client that I have known for a long time. The client wants to move quickly on this job, and we need those funds to procure the necessary equipme…
-
Hello. Where I do business I have a set amount of State tax to charge, and then depending on my geographical area I may have one or two local sales taxes to charge. For instance, if I invoice a customer in a certain county, I must charge them the State tax rate of 6.875% + a county tax rate of 0.5% for a total of 7.325%. On the customer's invoice…
-
How do you enter in a partial payment
-
Hello How do I upload my logo to my invoice
-
Hi, Can I import expenses including photos of receipts that I currently have stored on Quickbooks Online?
-
Hello, I use one email account to login & authenticate to Wave (a Gmail one) and a separate email account that I want to use to communicate with customers. I noticed that when I send an estimate or invoice to a customer, the reply-to address (the one that happens when they click "reply" to the estimate) is my Wave login email address…
-
I get an error when previewing a new invoice. I have tried several browsers, clearing the cache, a private window, and turning off all extensions. When I try to save a new invoice, I get this error message: Finally, I also get an error when I try to access the Invoice personalization settings.
-
Hi guys, wondering if anyone has any tips / tricks / insight? I make bespoke items for customers that are paid for before creation. Is there a way to mark an invoice as paid and also note that I still need to action it? At present I'm keeping a separate record of what materials I need to work, what I need to make and what needs to be posted but …
-
I uploaded a couple wrong PDF's using the web interface (not the mobile app), and they are most definitely not receipts. As such, both seems to be stuck in the "Processing" stage, and I can't cancel or delete them. I can still upload other receipts, but I want these incorrect ones gone. How can I remove them? And if this happens in the f…
-
Hi guys, I'm pretty new to Wave, and I can't figure this out. I am from Canada and have customers in the USA as well. I have items that I want to bill in both currencies. For example I would sell an item for $35 Canadian, or $25 USD. I want to do this as a courtesy to my US customers so they aren't confused by my prices.
-
this question was resolved
-
So as a mechanic I buy parts from suppliers that don’t always get used (maybe a last minute cancellation or wrong part for the vehicle), I then return these parts and get given a credit note (and a refund) how do I input that credit so the original doesn’t count towards my expenses? Thanks
-
I get this error message: Something is broken on this page Our technical team has been alerted and is working on a solution Error code: c7f108db9e6f4a42a295fcc99157c2cb _ I've tried * 2 different browsers * cleared cache and cookies * 2 different computers * force refresh reload page * disabled ad blocker Thanks for looking into this.
