Sales & Invoicing Technical Support
Discussion List
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When creating a new invoice, I often find it frustrating that I have to click randomly and several times on the "add new customer" box to bring up the search field for existing customers. Is there a shortcut?
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Hello: My name is Javier My question is does wave have a period where they stop holding your payments for two days ?
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Hi there! I wanted to know if I was able to add my terms and conditions to estimates that I send to clients. I couldn't find an option anywhere, except for putting it in memo (then realised they can't see it! =p) or adding it as a product, but it cuts off after a certain amount of words. Or can I attach a separate pdf of my T&Cs to the estimat…
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Hey Team Thanks for a great app. I am having an issue where if I convert an estimate to an Invoice, the invoice doesn't show my standard invoice footer, but rather my estimate footer. Am I doing something wrong or is this a bug?
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I know this has been asked elsewhere but I want to make sure I have up-to-date info. I love Wave and think it does a wonderful job - but have just hit a stumbling block that means I will need to move off it if I can't find a solution - so any ideas are welcome. I've just registered for GST (sales tax) in Australia and when I invoice, I can add GS…
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I hava a client to whom I offer a huge discount. I am entering the discount on her invoices, but they don't seem to be showing up on the P&L report. How can I make that happen so I can keep track of how much my discount to her is costing me??
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Hello, When an employee leave their company, we need to update the contact person at company (e.g. name, email, phone, etc.). After changes were made to the company contact, the previous invoices should be retaining its original data after the invoice was sent rather than update all invoices in archive with the latest contact. Thanks, Devin
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Has anyone experience getting their credit sales funds on hold? We just tried the get paid by credit card feature and the first transaction is been hold and they are asking us money laundry questions. Is this a normal behavior for each transaction or just funds coming from Mexico's customers?
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Hi everyone. My site is on GoDaddy and I am having trouble integrating a checkout link for Wave on my website, for online payments. Anyone has had similar experiences? Is it possible at all to integrate Wave online payments with GoDaddy sites? Thanks!
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I am extremly frustrated. I have been trying to get my payment deposited and Wave for some reason is having the hardest time verifying my identity. this is ridiculous. the chat is offline for supposedly training and the support center is a joke. What is the best way for me to get payment and find another company.? Someone please help. I should hav…
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I tried to delete different shipping address while I was on invoice page by checking the "Same as billing address". And then saving the invoice and I was unable to delete it. It used to be as easy as that but I was unable to do it now. I tried to delete it on the Customers menu and the different shipping address was gone. But when I cre…
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New business on Wave. Was able to use invoices last week but this week each time we try to load the page we get an error 502. Doesnt matter which type of browser we use or computer we try on we get the same errors. The 'Help' Button also doesnt load, only the Privacy and Terms links work on our portal. This seems to be the only way I can get suppo…
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Hi everyone! We’ve been receiving reports from users in South Africa that they’re experiencing issues downloading invoices to PDF format, loading their logo on their invoices and accessing the estimates page. It's important to note that this is related to a problem our vendor was having and not something that Wave can control. With that in mind w…
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I am trying to add GST on my invoices. I've created the sales tax in the settings section, but when I create a new invoice the Sales Tax option doesn't appear at the bottom. I've been with wave for a couple of years, GST is a new thing for us.
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Hi everyone! I set up my “payments” feature 10 business days ago and also received my first payment that same day. When I click on “payments” in the invoice app, I get a message stating there are delays right now with setting up payments. When I call the help number, there’s a recording stating that there’s no longer customer service available thr…
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I have successfully reconciled my first month credit card expenses in Wave. Now how would I enter the bill to be paid to the credit card company?
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Is there any way to reorder the invoice items once they have been put into the Invoice draft. I'm finding I'm having to delete and re add them in order which is inconvenient when I was to add a new item line at the beginning.
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In the create a recurring invoice flow, the Get Paid step is allowing only Manual Payments. From what I read in your support center, I should set it in "Sales > Payments" tab in the left side menu. However, I don't have such tab under Sales. (link to your article: https://support.waveapps.com/hc/en-us/articles/218323823) Please help …
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When I'm in an Invoice in Edit Mode, I can see "Online Payments – Off" at the top of the invoice. I click on it to turn it on and it says – Want to change payment options on future invoices? Click on change your preferences. When I click on it it takes me to the Preferences and when I'm in the Payment Preferences, it Says Both – Accept c…
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Some one please Explain. It almost seems like Wave is Owned or backed by the IRS. Really. I've just signed up to 6 other Similar online products and NONE of them had me upload Photos, ID, Tax info, SS# and all this BS, like what the hell?
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Hi there! I'm wondering if there is a way to enter daily sales over the counter or is it all only by Invoice? We have a restaurant/take away business and don't invoice our customers. I'm trying to find out how to just enter daily Cash & EFT sales but all I can find is about invoicing? Can anyone assist with this? Thank you :-)
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Hey all, with recurring invoices I used to be able to editing the note part where it said it was a "recurring invoice" and now I cannot find the option to do so... can anyone help? Thank you in advance.
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Hello....I purchased an item that I need to delete (need to list it as an asset instead)but program will not allow me to do so. any ideas?
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I do not want to create Sales (UK), Sales (ITA), Sales (ESP) etc. I just wondering if there is any way I can see it in reports without making multiple Sales accounts?
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Hello, Is there a way of creating categories in your product list (sales) in order to have sub-categories in your estimate and invoice? Example: All items related to "photography" fall under the header "photography expenses" and end with a subtotal, then, next section "video expenses" with all items video related et…
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HI, I have marked an invoice as paid and it shows in my transactions but when the payment arrives in my bank what do I do with that entry? I dont want to account for the amount twice and pay GST on both entries. Please help. Thanks
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Hello, I need to charge a part of the invoice to customer credit cred but it will be large amount. Does your system have a limit on the maximum amount that can be charged to the customer credit card? How long does it take for the credit card transaction to go through and deposited into the bank account?
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Hi, Not an accountant, so this is a tad frustrating. A client overpaid on an invoice and I've made the refund of the overpayment. Let's call it $1,000 paid on a $900 invoice like in the Help Center article below. Here's what I did: * Recorded the full $1,000 as a payment on the invoice * Split the Income Transaction into $900 (categorized as the…
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I just wondering if I can create two types of invoices for one business? I need one invoice with companies logo and other one without it. Just thinking if it's possible on Wave?
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Is it possible to change the Product income account on the invoice, the same way i can choose an expense category on the bill. Many times we need the same product sale to be recorded in a different account and going back to products to edit is time consuming.
