Sales & Invoicing Technical Support
Discussion List
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I have been invoicing with wave for years. I did the exact same thing I always did entered the price the HST came up as normal. I press save and I get the the above message Oops try again Cannot add a compound tax by itself. I do not know what has changed. I went to settings and trying to delete sales tax to redo again. Nothing happens. I ha…
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Wave records my invoice-linked deposits as both sales and as "consulting" income. It also shows a false "starting balance" to sales (even though that's not a stock account) that I cannot correct. Any ideas what's going on here? (I reconciled every single transaction, so the "transactions" are correct. The issues app…
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Hi, I record all my invoices sent the same way when they are paid. However, in the summary, some paid invoices show with a negative amount due, while most paid invoices properly show the amount due as 0. This is messing up my entire statements. Any ideas as to correct the paid statement amounts due into 0?
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Hi, I just subscribed and want to set invoice number in a particular format. Where should I go and set it. Thanks in advance. Busywings
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I have not been able to save or duplicate an invoice. I've tried a different browser, clear cache, change currencies everything... nothing. Need it fixed asap! Error: Could not save your invoice at this time. Try again
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Hi, I have sent out an invoice last month. I manually added 2 email addresses of my client. The invoice was sent to two email addresses. Is there any way I can retrieve these email addresses from the old invoice?
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Hi. New to Wave. I invoiced myself as a test, and chose to pay the invoice via ACH payments. Invoice date was Jan. 30th. After I submitted the online payment info, the invoice was marked Paid on Jan. 30th. The withdrawal for payment from my account did not happen until Feb 3. And the deposit back to me for proceeds from the sale is suppose…
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Can I restart a recurring invoice that I ended
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Can anyone tell me how I can get my items spaced together tighter so I can print it out only on one page? TIA, Kristy
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This has been occurring a lot since the last big upgrade. Very annoying. Is there a fix for this? Is it a known bug/issue?
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Is the currently anyway to add another column to my invoices. For the first column I usually need “Services” and “Hour” and then under that I would like to have “Product” and “Price”. Or beable to change it to whatever I like.
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Is there a way to set up an invoice without sending it right away?
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I have invoices to send that were prepaid. How do I send out an invoice that way?
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hi , how to setting sales tax become deduction (-) instead addition (+) ?
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@Alexia @AlanMosley @Brian @BarsinA @Annahend24_ I have a question, let say i have inventory of books which i get from a seller, who places their books in my shop of that consignment of books i am to get 35%, this is based on a sale or return, what would be the best way for me to record this in wave, bearing in mind that if i sell 5 out of 10 …
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This has been happening more and more and it's unacceptable. Please fix this bug.
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Now My invoice nos are not in continuation, instead invoices are showing Datewise in ascending order so it is very irksome, latest invoice is at lower side/ datewise Let me know how can i correct thisaashi_infosystems19 21 views 0 comments 0 points Started by aashi_infosystems19 February 18, 2020 8:07AM
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Hi there, hope this is ok, but where do I enter my ABN number so it shows on my invoices? Thanks
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Let's say I got a $100 refund for something I already paid, how do I record that transaction so it's not added to my annual income?
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Is it possible to send the invoice to the customer by WhatsApp?
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Is it possible to view the number of times invoice reminders have been sent to a customer?
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Hello, Having a hard time initiating a refund from a payment that waves held up because of the amount. It shows as paid but was never paid. Please advise where I go to do a refund. Thanks.
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Hi, @BarsinA @Emma @Alexia I have a bit of an issue with the invoice. The invoices i produce overlap and create a second page when i print it out, even wen i have just one line of an item, it overlaps onto another page of which the logo is added on the second page too.. Is there no way of keeping my invoices as one page?
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I've set up standard memo in invoice settings, but it does not show up on print. Also, it insists on producing 2 pages, one of which is blank. Lastly, the contempory style shows a nicely coloured line across the Items/Quantity etc titles but this does not come out in print
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I made a mistake creating an invoice and would like to delete it. Does anyone know how to delete an invoice which is not needed
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Hi! We have changed our estimate numbering system in 2020 but it still picks up the numbers for 2019 when we create a new one. Is there a way I can "force" Wave to use the new system? We have to manually change every estimate now which is a little tedious. Basically in 2019 we had 2019001, 2019002 etc... Now its supposed to be 2020001,…
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The name includes arabic text, it shows just fines in the preview, but once I export it it gets messy and the letters get separated & in the opposite way of which it was written at the beginning.
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I clicked Create Invoice but the page just comes up blank.
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I have ~25 invoices that all of the sudden showed up as unpaid, but they are paid and were marked as paid, but in the past couple of days have been populated in my unpaid invoices. This seems like a nightmare to go through and figure out to fix. Thankfully it's not an overly large number of invoices.
