Sales & Invoicing Technical Support
Discussion List
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I have a customer that sends back an auto reply when they receive my invoice that says they got my invoice. Since it is an auto reply back to the @waveapp.com address ....what happens to it. How would I see the reply? Thanks
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My business is an US formed LLC. I have a US bank account but do not have a SSN. One of my clients is asking me to accept payments through waveapps. Is there a way I can set this up?
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How do you set the next invoice number? I created an invoice and typed in the invoice number manually...will all subsequent invoices use this as the starting point and add one to it (including auto-generated invoices)? This is what I am trying to accomplish. Thanks!
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Hi, I am new to using Wave invoice so I’ve only just sent my first invoice. It’s marked as sent but the recipient has not received the email? Is it because the invoice is dated for tomorrow?
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On my invoice template my header lists my address twice. How do I remove one of them?
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Hi, the error appeared: "Oops! There was an issue with recording your payment. Please try again." I've tried to use another browser (Safari) and via Google Chrome: - to clear browser cache & cookies - to start Wave from anonymous window - to create a corresponding transaction in Accounting (got another error "There was an …
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Can't set up online payments because Sales/Payments doesn't show up on Left Side menu.
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Can anyone explain why recurring invoices are STILL being sent from an archived business?
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How do I delete a draft invoice
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Someone in my shop added a bunch of random items as income accounts when we like to use one income account for all "Parts" and simply put each part description in the description field rather than inventorying the Items. We do this because no two parts are ever the same and I don't want an Items list with 40,000 entries in it. The custo…
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In Australia, We need put the customer's ABN in every inovice, there are nowhere to put this name in Customer's detials. can we add on this.
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I have a standard Invoice subheading, but when I convert an Estimate to an Invoice the subheading does not appear/
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Hi @AlexL @Mikeg @Brian Is there a way for me to send an invoice receipt after a client has paid to send a complete receipt of the payment. by this i mean, i usually allocate a payment for different products to different accounts for the same invoice, for example i sell books A, B, & C. a customer orders all books A, B, & C each book is …
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Hello, we've created invoices, and the numbers are not sequenced. Do we need to check if there's a specific problem in our account, also - can we find the log in the system of the invoices to check if some changed numbers manually
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The list of invoices is automated set up to organize by Invoice number. Our business relies on reference to property Address, not invoice number. Is there any way to change this default view as we need them organized by the PO number instead? Thanks in advance.
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I am new to wave. In my business, clients pay at the time of they see me for therapy. I first tried simply to change my settings and change the INVOICE to RECEIPT. Then I realize I should probably flow with the wave set up and do the 2 step Invoice and then acknowledge payment and follow up with receipt. Even though I do not need an invoice bu…
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Hello, I need to change my expense categories and want to double check the following: when I re-assign my products to a new category, does this change affect all past entries as well, or only those which I change going forward? In other words, would I need to creat new products with the new category if I do not want categories for old bills to ch…
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Is there a way to change the email associated on the receipt? (Please refer below) It is always showing the email of the owner of the account and I want to change it to something else like "admin@example.com".
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Hi, just checking that if I am in Australia, with a standard Stripe account connected in Wave; that I DO still get paid by Stripe...so Wave is not monitoring that any more...it is up to us to check and monitor the Stripe payments into our linked accounts...is this correct?
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I know how to cutomise the columns, but wy is no there no field to add your own email address to an invoice? I tried using a differrent field, but it came up with a label i.e phone:fiercefunfaces@
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Hi @AlexL @Brian @Mikeg @BarsinA @EmmaP Is there a way for me to send an invoice receipt after a client has paid to send a complete receipt of the payment. by this i mean, i usually allocate a payment for different products to different accounts for the same invoice, for example i sell books A, B, & C. a customer orders all books A, B, &…
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Good morning, I have recorded my invoices as paid as and when payment is made, however, they appear as overdue? What is also strange is that the income reflects on the P&L, but on the dashboard and under invoices, they reflect as overdue. Kindly assist, Thank you Leonie
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I am a furniture maker and when a client come to make an order with deposit ,it's not an invoice.Any one can help me how can I do it .thanks
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I would like to generate a report to show PAID invoices only. I looked everywhere but can't find it. please help!
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for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem. When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the …
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I received payment for an invoice but unfortunately the check became stale-dated. Does wave have subledgers in order to record this transaction correctly instead of removing the payment.
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If I create an invoice and select 45 days to be paid, when will the system send the initial invoice? I really want the customer to pay 50% now and 50% within 45 days but it seems that we can't customize the invoice to select "pay now" and in 45 days pay the remaining balance.
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Hi, we had two overdue invoices and one OTA paid up - unfortunately we marked the wrong invoice as paid. The paid invoice is still listed as overdue and vice versa. Is there a way to undo a payment? Thanks for your help! Therese
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I exported all my data from invoiced.com as a csv. It’s got invoices, customers, the whole shebang. It’s unclear to me how I can bulk import this into wave connect, even though I have it connected to my sheets and I see upload etc.
