Sales & Invoicing Technical Support
Discussion List
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Our customers are getting and internal server error when making payment on a Wave Invoice. Is this happening anyone else?
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Hi - I'm curious if when I send the invoice, the customer can edit the amount they want to pay. Ie. Pay in full up front OR pay a smaller monthly fee. Is that possible? Thanks!
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I get online payments from Venmo as well as Paypal... has anyone figured out how to customize the payment types? I want to add Venmo as a payment category so I can properly categorize those payments.
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I am having an issue when editing an invoice and then trying to save it. I receive this error message: Oops! There was an issue with updating your invoice. Please try again. Error: Could not save your invoice at this time. Try again. Nothing I have done is helping. It did let me change the currency then it saved but now I cannot change the curre…
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Hi everyone, hoping someone can help. I've just started accepting credit card payments, and have received my first payment. After going through to complete the Stripe setup, I get this error message. I contacted Stripe, and they said it's a Wave issue. Cheers, Rocky
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Is anyone else having an issue right now in Wave where the Accounting or Invoice areas will not load? The wheel just spins. The issue is similar to a past bug that was reported by user dswabes back in July 15, 2019 in Sales & Invoicing Technical Support. I'm running the safari browser on a macbook pro and have not had any issues previously un…
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ONE COMPANY INVOICE IS GENERATED WHEN I USE MY PHONE, ANOTHER IS GENERATED WHEN IN INVOICE BE MY DESKTOP. HOW IS IT BEST TO COMBINE THE TWO INTO ONE?
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Hi Waveapps, I issued a small discount for a mismeasured item several weeks ago, but now my client has decided that the item doesn't work and she wants to return it completely. I managed to issue a partial refund via wave invoice, but I don't see an option to edit that refund amount or refund the full amount under payments. Can you help?
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I created a test invoice, paid it with a credit card AND saved my card information for future invoices. I can verify under the customer account that the card has been saved. However, on the second invoice to this customer, it's requiring them to enter their card information again, and not giving them an option to pay with a saved card. What am I m…
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Is there a way to have Wave create the recurring invoices, but HOLD them until I approve them? Each week customers have the option of adding items, so I want the invoice to be generated, but not to send out until after I enter any changes for that cycle. I see a button for "Switch to Manual Sending" on the recurring invoice, but it's gre…
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can an editor delete an invoice?
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Hi there everyone! We have a dance and drama academy and just started using Waves to do our accounting. I have to re-create the last 6 months of invoices for each of our students, and then record the payments. Simple enough most of the time. But here is the scenario I haven't figured out how to solve: We send an invoice monthly. One month, Stude…
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I'm fairly new to Wave and setting up an account for an existing business. Why is there no ability to set an account for just making invoices? They would like their front office personnel to be able to input invoices as customers come in, however not give that person access to all their other accounting information. I thought perhaps the mobile …
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Hi there, I am new to WAVE invoicing software and, despite a few customization flaws, so far I am really excited with it. I would like to know if it is possible to send an automatic message to customer when sending the invoice through WAVE. It would be very helpful to be able to send a message such as the one below, instead of having to copy…
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How do you write off an invoice that is partially paid?
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Hi all, I have installed Wave and have created users for my team. I have created customers with associate details and added product lines. How do I get my users to access the same data
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I am interested in using Wave's recurring invoicing, but I need to understand better how it works and what it looks like to me as well as to my customers. I'm interested in things like, 1) how do they get their payment information into the system and saved, 2) how do they change their payment information later, 3) what if they want to make changes…
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I have a customer attempting to pay an invoice with his AMEX, and it's declined multiple times on our side, and is giving him an Internal Server Error. He's not had issues using this card with larger purchases, and it's not showing an attempted charge on his side. Any idea on how to resolve this?
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Hello, We have a business wherein the cash transaction contributes 10% of the total turnover. We need to pay cash to local vendors and same can be recorded in the transaction tab. Is it possible to print the transaction or can be exported/saved as PDF? Regards Vipin
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I have a customer who used automatic payments on recurring invoices last year, but every time she tries to set it up this year it doesn't work. Can I get some help to make this successful again?
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Hello all, I have a catering company and a client paid for their event in full with a credit card and recently canceled due to the Corona Virus. I refunded the card for the full amount. Now, I have an invoice showing a balance due. I can't delete the invoice. How do I deal with this invoice that will never be paid due to the cancelation?
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Please someone explain how I can create an invoice to have the 20% CIS TAX deducted from the Labour TOTAL rather than 20% being added
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Hi all, Problem: I have 4 invoices I made that has been marked paid. I also have 4 transactions showing from bank transfer through linking my account but now it is telling me I have double the amount of money. Am I able to tie these payments to the invoices? Best Regards, Stanley Fu
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How to Refund a sale to customer ??
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This discussion was created from comments split from: How to save customer credit card information for invoice payments.
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Beginning 3-11-20 I cannot access invoices, customer info, and other important info. I can see info on dashboard.
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Whenever an automated or manually generated Reminder/Receipt is sent, it defaults to the Company Name in the email message (body of email). Is there a way to automatically put in the Contact Name instead? It looks and sounds very weird to greet with company name! Thanks
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Good day. So I have created 2 businesses in Wave (Photography and IT). I created my wave account using my photography email address. I added my IT email address this morning after creating the IT business. I looked around to find an option to assign email addresses to each business but did not see that option. I want when I'm sending a photography…
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I manually edit my recurring invoices to add the month the service was for, so I want them to be created as a DRAFT. Instead they sit in the UNPAID list of invoices so they look like they've been sent when they haven't, and I can't easily tell which have been sent and which I still need to edit before sending. I think they used to be in DRAFT whic…
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I have a recurring invoice set up for some time now. End date is Never. Usually the invoice is generated on 1st of the month, however on 1st March this did not happen. It is now 11th March. When I look at Recurring Invoices screen, it says last invoice sent was 1st Feb and next invoice due is 1st March (but it's already 11th?). https://i.imgur.c…
