Sales & Invoicing Technical Support
Discussion List
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Hi Guys, Wondering how we can integrate or merge invoice payments which we submitted as Cash on Hand to reflect E-Transfer payments which we received directly to our bank. The payments are showing as duplicates for our Sales and causing a conflict with our imported bank data. We don't want to delete the invoice or e-transfer payment and not sure…
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Can anyone tell me hue king it takes to receive payment from stripe? I’ve received two payments and it’s saying a date I will receive in my bank but it’s over a week away...
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Hi there, When sending an invoice to a client, there is an option to download the invoice as a PDF. After the customer pays you, e.g. by cash, is there a way to download the receipt instead of emailing a link directly from Wave? I would rather send my customers a PDF receipt instead of a link.
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What an incredible opportunity it would be for Wave and it's users to accept payments without being from the USA. I found it quite strange that none of this is communicated anywhere. It took me a lot of time to figure out that the reasons my Payment integration option kept disappearing was because of my country settings. Are there any plans to l…
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So each month a few customers get an automatic recurring invoice from me. Most pay by standing order, but one likes to use a credit card to pay. Each month he clicks the checkbox that asks if he wants to save his details to enable automatic payments, but still I cannot take automatic payments from him and it's beginning to annoy him. I use Stripe…
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New to the software. I have issued my first invoice and received payment into my bank account (which is connected to wave) I acknowledged the invoice has been paid - which has accounted the income When my bank account synced it acknowledged the deposit My income is now showing the actual deposit, and the 'paid' invoice how do i eliminate the d…
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Hi Is it possible to use Wave in Belarus? I want to send international clients online invoices so they can easily pay me via credit card. However I cant seem to add any local bank to actually receive the funds!
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Hello, I have read a previous solution to this issue but still not quite sure how to apply it to my situation. I raised an invoice for eg $75 and client paid a deposit of $35. Outstanding to be paid is $40 which is currently showing in Accounts receivable. She later pulls out of the class so I have 2 things to do: * Reverse the entire transac…
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**Let me preface our business. We are using Wave to send out invoices to Scout families for certain items to be paid, entering in items that have been purchased and a connection to our bank. We are not using Wave as a full accounting platform. Very limited! :) ** I would like to know how others are handling Returned Checks (NSF) from the bank…
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I wondered if you could help me find a way to mark invoices as paid without there being an actual income written on the account? The nature of our business means that we invoice our tutors for a commission for their private tuition work. These same tutors also get paid for other assignments direct through us. We tend to then deduct the payment d…
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Am from Dubai, am running an Technical Service business, for me project details is important to add in my Quote, Invoice, Receipts etc, But i didn't find options here.
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Hi, i created some recurring invoices but chose 'Manual Send' as each month the amount to be invoiced will change slightly so i'll need to edit them first. I scheduled them for 'last day of the month' and today they show as Active, however I can't seem to find the 'Send' button anywhere and I have no idea whether they've been sent or not (they sho…
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Hello, I would like to put a 15% deduction on my invoice as this is a finders fee that needs to be retained. How do I add this? Example: Invoice is $10 000, then it must show the 15% as a "split or fee" and then the balance due is $8 500. Also, can I load two deductibles on the invoice for two fixed currency fee?
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When a recurring invoice is paid. What type automated invoice receipt does the customer receive can we customise it anywhere. I will like to send the customer an automated downloadable copy of the paid invoice via email. So in this scenario, a customer only receives one email on invoice generation day, which is thank you for your purchase and a …
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Hello everyone! I’m new in the last 2 months to Wave and love it! I provide in home meal prep and catering service to customers. I have just encountered my first corporate catering job and they want to pay via corporate credit card. I function as a sub contractor 1099 employee and provide a w-9 to my customers and they provide me with a 1099 at th…
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I've been looking for an explanation for how to rearrange line items in an invoice. Could someone out there tell me how to do that or tell me where I can find the explanation? Thanks!
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Hi, is there a way for my sales reps to only see the outstanding invoices section and not the entire transaction and reports section. I know the phone app just has the invoices but is there to only give a log in for the invoices mobile app and not the rest of the information. In summary, I want an easy way for my reps to see the outstanding inv…
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As you may already know, when you accept online payments with Wave, we’ll automatically create a transaction in your accounting records. Once the payout for the transaction is deposited in your bank account, your bank connection will typically import that deposit transaction within two days. When this happens, Wave automatically creates a transfe…
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I sell my goods at a number of market stalls and receive cash and Square payments. What is the best way to categorise each market and the income from it? I was thinking with the cash I would deposit it into the bank account linked with Wave. Any thoughts or guides on integrating market stalls with Wave would be appreciated.
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I've read you can't have a clickable link in the invoice its-self but rather in the message. What are the steps to make a hyperlink in the message? It has not worked for me. And is there a way to have the message reoccurring so I don't have to write the same message every time? Thanks
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Hi, i just coneccted to Waves and this is exactly what i need as i have a small business. However, i see that when i send an invoice, Waves generates an email in english language. Is there a way to customize the text in the email? Or is there a way to simply and directly generate a pdf of the invoice?
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Hi There, Hoping someone can advise me how to record a bank deposit that need to be allocated to three invoices. any help would be truly appreciated
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Hi there, when creating an invoice I am unsure where to put my TFN, ABN & Bank account details. Can someone please help? thanks!
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Hello, I am receiving continuous notifications about Site certificate of accounting.waveapps.com domain being invalid. Not sure why. Additionally, whenever I tried to generate new Invoice it results in a 502 error. Please help Regards, Bj
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I have been trying to record a payment unable to do so Chrome Browser Cleared all Cache settings Can you help why i get this error?
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When submitting a statement via outlook, the customer follow the link to the statement. When printing, the statement run over two pages whereas one page would be great and actually expected.
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Hi, I'd appreciate some help regarding producing Invoices. Every time I create an invoice and I try to approve it I get the following message; "Oops! There was an issue with updating your invoice. Please try again. Error: Could not save your invoice at this time. Try again." However, this message does not give any detail of what is wr…
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How many days in the payment cycle? Once I get an email notifying me the customer has made a payment, how many days is a usual payment cycle from Wave to me? 4,5,6 days is not ok. :/ :/ :/
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Greetings is there a way of saving a template eg estimate so that when i generate the next estimate i dont have to redo banking details under notes, footer etc?
