Sales & Invoicing Technical Support
Discussion List
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I am running a small jewelry business and all my jewelries have a product code. but in wave in done see an option to add a product code for my products is there any solution for this ?
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Hi, I apologize if this was asked elsewhere. I have Wave setup in TTD (my base currency), although I have a few accounts in USD. I created an invoice in USD, and marked payment to one of the USD accounts. However, the payment gets converted numerically to TTD inside the USD account, which seems to be strange behaviour. The USD account in questio…
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Hello Team - I cant create estimates anymore - When I click on create an estimate I get a blank screen with "add an estimate" nothing else comes up - any ideas?
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All my clients are struggling to make payments due to an unexpected error occured prompt pop up when trying to make payments in the Payment portal. Please assist
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All search i did returned results for Wave allowing users to send invoices then getting paid by credit card. But what i'm looking for is a way to process actual credit card details like you do in Stripe. So is there a way to do this? If not, is there a way to **automatically **import payments which are manually processed on Stripe by me? to be re…
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I have tried everything, 200x300 pix, jpg png, it says wrong format
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Hi I am a new member and have just set up a new first customer. The customisation is not displaying on the invoice or on the footer.
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How long does it take to receive a customers payment to my bank account after they have paid via credit card or bank account?
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Can I invoice a client via text or is it only through email? New to this app and I don’t see that option.
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Am I able to attach a pdf file to an estimate/invoice?
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Is there a way to update an invoice template and have it update when new recurring invoices are created in the future ? I have changed details in the Standard Memo field and am trying to find an easy way to all new invoices moving forward, without having to manually edit each and every recurring invoice that i have set up.
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Hi admin :smile: I have a problem with one of my invoices. Originally the invoice was dated March 25, 2019 and then I changed it to March 5, 2019. As I was checking my Income statement for that month I saw that the entry became double; one for March 5 and one for March 25. I tried opening both entries and it led me to the same invoice. So what I d…
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why does my first payment from an invoice appear twice in transactions?
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Hi, Just trying out Wave and have come across a very small issue which is just triggering my OCD ;) If any of the company address lines are left blank (such as Address Line 2 or City) then on the email that is sent when sending an invoice these omitted lines are displayed as NONE. It doesn't show on the invoice, just the body of the email itself…
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Is it possible to see all emails sent via Wave? So i can confirm an email was sent as expected with a time as well as a date it was sent.
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Hi, I am a b2b uniform clothing retailer. I have the same product in various sizes and colours. Would I have to create a product category for each variation? This will probably get very complicated very soon. I'll go from having 6 products to 96 (for four diff colours and four diff sizes each)
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Hi, I live in Australia and am relatively new to wave. I love how i can generate my own invoices and send them off to my clients with ease. I recently enabled credit card payments at the request of a few long term clients. Getting paid by these guys in a timely manner is important for my cashflow (and sanity). The invoices have been sent,…
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There is a thread discussing a similar case, not sure what I need is also not available in Wave. I'm paid from foreign costumers for consulting service and the tax law of my country allow the exemption of the otherwise 7% VAT taxes. As far as I know there is no way to chose the relevant tax in the invoice page and then add a line that subtract it…
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Hi! I am trying to issue an invoice for the reimbursement of travel expenses. I would not like to set "reimbursable travel expenses" in my income account, as its not very accurate. I thought of setting it as a current asset account instead so it functions as a "loan" to the customer. Unfortunately, there is no option of addin…
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Each time a customer pays via credit card, they have the option to save their card for future purchases. This is great, except... If they save their card each and every time they pay, there are a bunch of duplicate saved cards listed in their payment methods. * It's unnecessary * It's confusing when I want to go in and charge them myself (Whi…
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Is there a way to send the recorded payment status through SMS to the customer mobile number? Currently, there is only an option to send invoice to e-mail address.
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We are a Photography studio. We pay our Lab a fixed price for the prints(1.00 $) but charge the costumer a higher price(2.00 $). We get a monthly bill from our Lab which contains the Print cost for multiple clients, which makes it complicated to define what belongs to each Invoice to calculate the profit! How do I define a product that we're selli…
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I have an invoice dated June 1, 2018, say $1,000 total. The client has been paying several hundred dollars every few months - for this example, let's say $250 on July 1, 2018, October 1, 2018, January 1, 2019 and April 1, 2019. What I'd expect to see on the Income Statement (Reports tab -> Income Statement) is $500 of income reported for 2018 …
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I have an issue that is driving me crazy.... My prices are set including taxes and inside Wave there's no way they show the way they should. My tax rate is 21% and say my final price is 49€. If I enter the amount as 40.49€ the total shows as 48.99€ and if I enter 40.50€ the total goes up to 49.01€. I know I can add a line with +0.01€ or -0.01€ but…
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Just downloaded an estimate and the date stamp is off. Anyone else having this issue?
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Hi Experts, I am currently issuing payment voucher (hardcopy) to my vendor/ suppliers (whom do not have company registered). E.g. my office cleaner. The reason why i am still using hardcopy is because i need to add in my vendor name and Identity card number. I find it very troublesome. Just wonder if i can replace this with BILL? Can i confirm i…
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Anytime I create an invoice, for which the terms are due upon receipt/same day, Wave shows them as being "overdue" or mose recently due "Yesterday". Please fix this. I assume it has to do with your timestamping. In any case, it's throwing off the aging and looks unprofessional when it says it was due yesterday but was not even …
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Hi, Is it possible to set up both payment options on invoices, i.e. credit/debit card and bank transfers for customers to choose?
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Hi, would definitely be a neat feature in wave if there was a possibility of linking stock to future invoices as this will help in keeping accurate track of the stock availability.
