Sales & Invoicing Technical Support
Discussion List
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Hello, I'm trying to figure out how to account for some currency exchange and transaction fees. Here's the situation: * Wave account is in CAD (I'm a Canadian tax resident) * Invoices are primarily issued in USD * My business expenses are in both CAD and USD Given the situation where: * I issue an invoice for 5000 USD * Customer pays the 5000 …
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Hi guys, I am having some issues activating credit card payments, getting the error pictured. Any fixes or suggestions?
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Hello, I am a wedding videographer and what I need when invoicing clients is to give them the total amount for the package they have selected and a deposit amount which is used to secure their wedding date. So typically the deposit is going to be the first payment sent through then the final amount is settled 14 days prior to the wedding. Is ther…
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I am a business in Canada and I receive my invoices in USD, would it convert to Canadian if I use the Wave Payments Option?
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Hi, I've been trying out to add my bank details on my invoice but I can't seem to find it.
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all our sales are done with cash. How do we record daily cash sales in wave?
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hi group i have 3 users on the wave app, who can create invoices. is there a way to find which user has created a particular invoice. i find some of the invoices are created with wrong item rate and cant find out which one of the users is doing this
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Hi there, I am looking for a way of emailing many statements to many clients at the same time. Currently I have to email one by one. This is quite time-consuming if one has 532 clients. I am imagining of having a possibility of you selecting all customers (and deselect a few who do not require to receive statement) and then select the time frame, …
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Has any one else and problems in last couple of days in that when you send an invoice , the recipient/customer receives invoice as normal from wave, however the account number is changed to a fraudulent one. This happened to me , and my customer also received an email , supposedly from me to advise change of details? My customer has paid this fr…
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I’m a new customer to waive the verified my account. My customers credit card was charged six days ago I have still not received the funds in my account. I emailed day after day to the support team at wave with absolutely no communication whatsoever from them
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My invoice of feburary I have entered as April invoice and in my bank statement invoice is paid in march. After recognizing the error I can not re edit the date as it is being paid and when I try to remove the payment so I can re edit the date, but still it says there is a problem. please help me solve this problem. Thank You.
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Firstly, love Wave. Thank you Wave Team for all you do. Wondering, if I edit a product or customer details will it automatically change previously sent and paid for invoices? Eg. If a customer has moved and I need to change address. Eg. We’ve changed the price on an existing product. I don’t want to change the details if then all previously sen…
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How to export all the invoices data including invoices no, contact name, customer name, invoices date, description, quantity and unit amount? Please advise. Thank you!
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hello, im new in Wave i want to recibe payments, but i cant find payments tab in sales im from Costa Rica
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Hi, I don't like doing credit card payments as we can't pass on the fee if clients choose to pay that way. But sometime I need to and have to manually add in the fee that is charged and pass it on. But I'd love a switch to just turn credit card payments on or off, without having to disconnect the stripe account every time or going to each invoic…
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Hi There I set up my Waves account back in 2016 no problem and am now wanting to use it to create some invoices as we now do some IT consultancy. The issue is that I have no 'Sales' tab on the left so cannot create invoices. I have created a new dummy business and that has a Sales tab, but of course it is not connected to the years of transactio…
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Hi, if I try to access the invoice area of my account I get a 502 error. I have been using Wave since November and never had this error before. I have tried both in chrome (normal and incognito) and edge but get the same error. I have searched the previous chats and can see people have had this issue before but I can't find any resolution. Error …
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Hi Guys Love your platform :) We are a service business and some of our clients accumulate multiple invoices from us and their total outstanding amounts get bigger and bigger. We normally demand payment close to end of the month and the client doesn't pay invoice for invoice and pays a lump sum, in most cases less than the total amount owed. An …
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Today, I sent multiple invoices to my customer today due to.the reason that my payout(s) were not becoming immediately available as usual. They paid each one and I refunded each as they were still not becoming available as usual. Now my payouts are completely locked out and I've never had any previous trouble with payments going through. I need my…
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I started to create a recurring invoice, but changed my mind. Now it is showing as a draft and I can't seem to be able to delete it. Anyone know how?
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Got this message from a client last night: "Whenever I pay one of your invoices I check the box that says "Save this credit card and allow Sweet Ritual to automatically charge it for future invoices " but it never retains my info. I just thought you would want to know." In the past month, I've noticed an uptick in emails from…
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Hi team.Is it possible to generate an aging report ?
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How should I add a item to the invoice that was purchased on behalf of a client that’s for reimbursement? Since it’s not a sale.
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I'm in USA. When I go to Stripe to export my credit card transactions I can export the data with all transaction information. The information stopped years ago as I assume WAVE took it over. But in WAVE I see many many invoice payments via credit card but no way to export ALL the transaction, FEEs and standard transaction information as provided …
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Whenever i try to import multiple invoices using google sheet the dates dont match for instance lets say the date of the invoice that i import is 26th feb 2019 but in the wave accounting software the same invoice date is showing as 27th feb 2019.Any solution for this ?
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Hello, My client decided to pay through the invoice I supplied over the long weekend it displayed that the payment would be deposited into my account as of May 21st I was wondering why it's still hasn't been deposited and why it's still pending. thanks in advanced.
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EDIT - I have engaged support via the live chat system. It turns out that my adaptation of Wave Apps has limitations. In my case I continued to add products and record payments but never closed an invoice since my usage needed that continuous record keeping. However, each invoice reached an internal data limitation and could no longer accept ad…
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Can I make template for invoices in Arabic
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This discussion has been merged.
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Hello, I am new to Wave. We used to use Excel for issuing invoices. If we now want to switch to Wave, is that possible to import my Excel spreadsheet into Wave to avoid typing our items list again?
