Sales & Invoicing Technical Support
Discussion List
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Have had my payouts on hold for over a week currently. No response from wave’s risk team. It’s a shame this has been such an issue. I love the software just not the follow through or lack there of.
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I signed up for wave a month ago, and I’ve used the payment processing twice in order to test to make sure things were coming out the way I wanted. When I completed my actual first transaction which was for a significant amount of money ($3,553.50), a day before my payout I get an email saying they need more information about my account. I send ov…
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Hi, I am no longer receiving any emails from wave. I always tick the box to send myself a copy of invoices or anything I send out and haven't been receiving anything for a while. I noticed that my email address is unverified and I tried to send the verification email a few times, but that did not come through either. Any help greatly appreciated.
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Hi All new to the forum. Can anyone tell me why one of my invoices has been left out of the sales report? It has been paid. All I can think of is I changed the payment date but that shouldn't leave it our right?
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Hi, Right now, it shows one subtotal and tax amount right underneath. I was wondering if there is any way to show subtotal for taxable and non taxable on the invoice. Thank you in advance.
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hi, My estimates page is not working..i just blank page so I can not add new estimates
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How do i get information on a rejected invoice payment wave is holding my money for more the 65 daysI received a payment from a client for the 1st transaction using wave payments. wave suspected fraud and held the payment. then my ability to receive payments was canceled by wave. but the money was not sent back to my client after 69 days as of now. I have nobody to talk to and I don't qualify for live support since my payment ability was cance…
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Am I able to download a complete list of Customers in excel?? The one which is already saved in my account.
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I'm flummoxed as to how to solve this problem. I'm in Canada and we have one client that we bill in US funds. I tried using a Paypal account as the intermediary account like Payments by Wave does, but the amounts paid don't match what the invoice says, so I can't just mark the invoice as paid. In addition, our first invoice has an overpayment that…
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Hi! I sent a client a recurring/automatic credit card payment invoice several days ago. The first is supposed to be billed July 1st, and then the 1st of the month each month after. This client is a big company and a bit slow on paying for things... Question is - if they don't get around to adding their credit card details until July 15th or som…
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I created an invoice, payment was made. I received the receipt from the customer with notification it was paid, but it is nowhere to be found in m y record.
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I was wondering if there is a way to add a custom payment method. Right now Cash, Bank, Cheque, Credit Card, Paypal and Other exist. Where I live we have Mobile Payments, so I wanted to add that in. Is it possible and where?
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Hi, I would l like to know how customer's pre-authorizations work on recurring payments. I had recurring monthly invoices with one customer, and the customer pre-authorized the changes. However, I ended it last month, due to a product changes the customer wants. I created a new recurring invoice with a different product. I already have a save…
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Logged into my account today and seen Receipts has now been transitioned to Transactions. Uploaded a new expense and then went back to Invoices, only to find a bunch of past PAID invoices showing as overdue. Not sure if this is a bug or something I haven't done correctly but I don't want to just action them as paid in case the original incomes hav…
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Apologies for the rookie question, but I’ve searched everywhere I can’t seem to find the answer. - The problem: There is an “expense” auto-created (I.e. not a transaction from my bank) for an invoice amount. Why is this? - Example: - On June 8, a client pays an invoice and $338.58 is deposited as income. Great. - But then June 9 rolls …
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I have few overdue invoices of a client. The client request me to combine all and send only one invoice. Is it possible? How to do that?
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I am trying to lock pricing on an invoice but can't seem to stop ability for user to edit the amount being paid. How would I do this? I would like to ideally use the checkout (beta) for simple fixed pricing and checkout, but it looks like the API doesn't support checkout pages right now. I want to do this dynamically and invoices seems only optio…
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Hi, We are a company selling pecan nuts - but when I want to add an item of say 183. 5kg then it rounds it down to 183kg. How do I change this?
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I was trying to export a report from Account Transactions When i choose "Report Type" as "Accrual (Paid & Unpaid)", Description column is correct. i.e. "Customer Name - Invoice No. - Item ". However, when i change to Cash Basis (Paid) in Report Type, it's displaying "Customer Name - Invoice No. - ITEM DESCR…
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Hi there, I paid $3000 for a bill in March 2019. The supplier gave me a credit note of $280 in April 2019 after realizing that she overbilled me $280 for March 2019. My original bill in April was $2000. So I paid them $$1720 for Apr 2019 after deducting the credit. How do I record the above so that the COGS show up correctly under P&L stat…
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SOLVED Only invoices in home currency can be closed by "Payment received for an invoice in wave". So, manually mark invoice as paid and then merge this transaction with the bank transaction to avoid double income. To Merge transactions: select 2 transactions and in the top menu select Merge. I'm starting to use Wave and now I reconstruc…
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Is there a way to add a non percentage based tax to an invoice? We run a Short Term rental and the state of Ga recently incorporated a nightly Sales tax of $5 a night on top of the 6% Sales tax they collect. I know I could just create it as a line item I guess but is there a way to list this as a tax so that it shows in the appropriate place on …
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Hello all, love the service, app is perfect for my needs. I'm sure this has been answered before, however I'm not finding it searching myself. Is it possible for me to get a summary of the specific time(s) an invoice was viewed by a customer? Thanks in advance.
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We have a nonprofit, so our sales are really Membership Dues. In an attempt to track accounts receivable, I have now created invoices in wave mid year for every member. Most of the members have sent checks or electronic transfers earlier in the year for their dues, and these already show up in bank transactions and have been categorized as Member…
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I am currently moving from manual invoicing to recurring invoicing for a lot of my costumers. While doing this, a total on a manual invoice is $$348.80 vs. recurring invoice's total of $349.20. I've seen this happen in a lot of my statements as well, where totals do not match every couple on stamens. How can i solve this issue?
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Hi guys, Please I need help, How do I change the country for my invoices. Its locked at united states only. I need to edit the country but whenever I try editing it, I get this error message: Oops! There was an issue with updating your business information. Please try again.
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Dear Support, I would like to request the management of purchase and sale prices of items. I would like to record the purchase price separate from the sale price and therefor record the GP of an item. Currently if I change the sale price and purchase price also change to the same, which according to me is wrong. I can't record GP on the Item/s. Pl…
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When sending an invoice through the wave app it is sending my invoice straight into my bosses spam account on his Emil How do I fix this problem
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I’m new to this app, I just got a deposit from a client and there is no way this app is letting me get the payment.. every time I go to “payments” it says there’s a delay. It’s been hours and this deposit is urgent.
