Sales & Invoicing Technical Support
Discussion List
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Hi, Please help me? How can I make a standard Invoice cover page for all my clients with the following information to send on each outgoing Invoice? Good day, Find attached your Invoice for payment. Please send proof of payment to .....@.co.za, to Reconcile your account. Feel free to contact me, should you require any further information. K…
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Does the wave payment gateway accept prepaid credit cards? There has been some identity fraud in my industry with these and I would like to better understand my risk in accepting credit cards through wave.
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This is the worst small business accounting software I've encountered. I switched from FreshBooks thinking I could save some money but have the same features. I had a smaller invoice processed via CC just months ago and Wave did not withhold those funds. My payout was scheduled for today (as in I should've had my funds today) but to my surprise…
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I keep getting this error when I try to approve an invoice. I've tried making a duplicate invoice, as well as a completely new invoice, and still, the same error occurs. I need to be able to send out my invoices! I'm starting to regret switching over to Wave :(
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To our surprise Wave has decided to "HOLD" our payout and required certain documents to release the funds. While I can respect all parties in transactions to protect their interest in case of any potential future disputes. One of the demands was to provide a work order contract with details. How can this even be possible for the 3rd part…
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Is there a way to issue a credit to a customer to use against a future invoice? I've read through all of the discussions and I've seen the workaround to add a negative line item but I don't want to add a line item to an invoice. I'm coming from using QBO for 18 years and finding this transition to Wave very frustrating.
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I own a audio company that builds to order. I recently had a customer cancel an order and need a refund. The customer made a 20% deposit. We were able to recover 71% of the deposit with the rest being unrecoverable. Money was exchanged using international wire transfer, bank, not online payments. No taxes were applied as it was an international …
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Why are my invoices not sending? One account works fine, the other doesn't
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One of my Wave accounts doesn't work. When I send an invoice it doesn't send?
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I get Something is broken on this page error message when trying to access Invoices and Accounting Transactions. It has been working to access Purchasing and Inventory modules. This has been happening for the past week. However, I can sign in on a different laptop and access these items. I do need to get to them on my main computer though.
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When I open a new customer information page my home address is in the Billing and Shipping areas. I clear my address and put in the customers address. I then "save" that info. However, when I open that account again my address is back in there instead of the customers address. Any ideas how to correct this??????
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Hi there, I have just started using Wave and I am trying to create an invoice but whenever I go to save or preview it it comes up with the following: “Unable to save invoice, validation error” Could someone help with this? I’m sure I’m doing something minor wrong! Thank you!
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1) When a client uses the ACH payment method, will this confirm the funds in the account are sufficient to process the ACH before giving me a notification the payment is received? I believe this is the case with CC payments, so I know if it processes they did not use fake details or details of an account with insufficient funds. 2) If the ACH pay…
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Hi. I badly need help. We have this AFC - Association Dues account where we put all of the advance payments for association dues of our clients. When we create invoices with an association dues on it, what we do is apply and consume what's on the AFC - Association Dues account. Before, every time I click the 'Record a payment' and choose between …
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When I choose "export to PDF" for an Estimate, or "send to Email", I've noticed the columns are resized and the font is slightly increased, particularly on item details. This generally pushes to two pages, often orphaning the footer or notes, an Estimate that as originally viewed(or printed) fits nicely on one page. Is there a…
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I have owned an LLC for 5 years and have used several payment processors over this time without any issue. Last week, we decided to start using Wave, so we migrated all our accounts and data over and connected our bank accounts and credit cards. The only problem so far is that we were asked to provide more documentation before being allowed to ac…
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We set up Wave Payments and went through the verification process successfully. After that, one of out customers paid for the service we’ve provided, Wave Payments collected the money but left it on hold for the last 3 weeks. Despite the fact of having provided all the information required to solve this issue, we’ve been noticed -yesterday after …
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We are selling some of our products through an online website that acts like a wholesaler, providing us and others a website to sell our goods and they also deliver to the customers. For that service they take a 20% cut of the sales price. We have been raising our prices to cover that extra cost but need to know how to account for that in our b…
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We are building contractor, we need contractor number or project address or number for each invoice, any possible to change the tile name of "P.O./S.O. Number". we don't need this and better this column can be custom or add more column.
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How do I enter the shipping cost in invoice for the item i sell and it is charged to the buyer, what account should I make for that?
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This software is so involved and doesn't make sense. Why should I have to setup a payroll schedule, if I don't have employees and all I want to do is pay a vendor?? The payroll schedule is also confusing, and currently a payment set for the 10th of October, is still sitting in "pending" status. And of course, NO CUSTOMER SERVICE. I j…
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I have now tried for 3 days to get someone to respond as to why they have turned off all payment options...They sent a statement on the account "We need to talk. Looks like we're having difficulty verifying a few things. You should have received an email from our Account Management Team. The fastest way to resolve this is to respond to that e…
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Is there away I can get a report that shows the items I wrote off to bad debt. I would like to see which invoice numbers and amounts. Thank you Cheryl
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Hi everyone, I just thought that the community should know that despite being granted approval for payments, having email receipts that my account's been approved, and multiple notifications from Wave Financial/Wave Apps saying "You just got paid!" I still have not received a single penny of those payouts, and I have been given no expla…
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Hi. How do you generate all statements for all customers with outstanding balances. (Not one by one)
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Hi, I run in the service industry and have a couple of accounts, such as a property manager and a restaurant chain. Both of these have a single billing address, but multiple service locations. When invoicing if I change the shipping address it changes them on all previous invoices as well. Is there a way to have 1 billing address and multiple …
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Hey My average time to get paid currently states 6001 day. I recently switched from doing on the app to web browser, so getting extra info. So I presume I put a wrong date in somewhere over the past 2 years of using wave on app. Is there a report I can pull that will show me data on invoice date vs date paid, so i can manually gone in and edit t…
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Client tried to avoid sending me a check, and tried to pay me through wave, which I prefer not to. Sorry to say, but the fee is expensive (two checks = $50), and the processing takes a week to go in, and I don't want this to be a reoccurring thing as this will fee will pile up ~$100 a month. If I get a check, I don't pay any fee and the transfer i…
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Hi folks - I have about 350 customer records, but today only 100 of them are showing. If I go to a search facility like Customer Statements and click into the Customer tab and scroll down, I can see that all my customers are still there. However, I have no way of showing them in the actual Customers section. It's almost as if I'd asked for only 10…
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When I click the "Turn on payments" button, I get the following error message: Your Wave Payments account cannot be turned on at this time. Please contact support to get additional help. Any pointers?
