Sales & Invoicing Technical Support
Discussion List
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How can I prevent the "Standard memo for new estimates" from appearing on invoices when I convert an estimate into an invoice?
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Just started using Wave and received 1 payment only to be informed 2 days later they will not process payments for us anymore. No real explanation given.
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I'm set up as an editor, emails are all correct in fact it was working at one point. Now nothing. Nothing will go through...it is not going in junk mail. Tried sending via test to myself - not working. Tried sending to a few different folks...not working. Nothing is going through. Is this a set up issue??? Should something be checked that I have a…
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I began a customer account in one name, and made an invoice (which was paid). I created another customer name for that customer, and all further transactions were made on the second name (the correct name). I just edited the names so they are up to date and the same (that is, I now have what appears to be two customers with the same name). How to …
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Hi all, new to Wave, moving from an older, simpler system. I understand billing for services, that’s straightforward enough. My problem in short: clients provide used items (eg. a laptop), the current value of which is effectively unknown. I sell the item for them, and charge them a percentage commission. Here’s what I’ve worked out so far: * C…
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Hello I have set up billing invoice in Canadian Dollars and the funds to my CAD business chequing account and that all works fine. I also have US customers and want to bill in USD and have the funds go to my USD business account. However upon going through the process of registering a new business account through wave to do this it shows default c…
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I noticed that Wave took their 1% from my last payment, yet when I go to my Sales Tax report, they're still showing that I owe taxes on the FULL amount. Is wave not paying their own Sales tax on the 1% that they take from me? To me, Wave taking 1% of the AFTER tax amount means THEY are responsible for the taxes on that 1%, not me. If Wave doesn't …
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Does anyone know why an outstanding invoice will not show up when trying to select a “Payment Received for an Invoice in Wave”? I have recreated the invoice three times, thinking I may have made a mistake, yet Wave Accounting - Transactions won’t find the outstanding invoice for the payment to be recorded as received. Very strange, as it wil…
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I own a marketing agency here in India and I serve the entire US, I want to accept payment from us to India. Is it possible? India is supported by stripe. Thanks
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Hey team, Money paid towards my invoice is missing. It hasn’t hit my bank account and I was told that there was an issue with connecting my bank. However, I can’t find a way to rectify it and I can’t get a hold of anyone at Wave. It’s been sitting in the ether for close to 30 days and I need to be paid. Help.
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How to remove an "unpaid" invoice, which was likely a refunded invoice?
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I have generated an invoice for my customer and he has paid up. How do i generate a receipt (same formatting as Invoice but document with title “Receipt”) for him as proof of payment?
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Hi, I cannot seem to find where to amend the default email wording when sending an invoice. Hope you can assist? Thanks
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Has anyone has this issue? I am trying to change my invoice logo on the website, and every time I try to press "Display Logo" a grey circle with a line through it pops up when I hover over the check box.. and if I upload a new logo and press "Save All Changes" a new page open that just says "400 Bad Request". I am rea…
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I was pretty sure that I stumbled across a place I could customise the wording of my payment request emails, probably over a year ago now. I dont like how my invoice link is worded when I text it through to the customers phone number. It says "request payment", and I'd rather it said, "Your job's all done, we will be in touch short…
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Hello, I am an Admin user on Wave, and until now when I sent invoices I used the account owner email address. But since yesterday the dropdown only shows my email address... I see that there were some updates done, was this feature removed? Please advise. Oana.
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When sending Invoices to Customers, it does not list the Company Name in either the email subject or email content. This makes it difficult to track the emails, and also makes the emails more likely to be blocked by the receiver's SPAM filter. It would be nice to have the option to include the recipient's name and/or Company Name listed on Invoi…
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New to WAVE, and trying to figure out how to enter inventory we currently have on hand for sale. The stock is all from previous years and other than doing a purchase for $0 with the quantity, I do not know how to enter it without affecting my current balances. Any help would be appreciated.
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The issue is with one group. They typically can't pay without some issue. I can't run the card on my end and they cant on their end. It usually takes 3 tries. The finance dept insists that the pay link is actually google pay. Either way I'm not getting paid and it's discouraging .
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I am trying to remove products from to simplify the list and many products are no longer being sold. This message comes up. All invoices are paid. I ant go back and remove each item as directed. WHY? This removes data/information, no?
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Hi, I am having trouble with sending estimates which has just started to happen, once I write out an estimate and hit save it doesn't do anything for a few seconds then comes up with refresh page and loses the estimate completely and I have to start again and happens again. I have now tried this 6 timesSAMS_Electrical89 21 views 2 comments 0 points Most recent by SAMS_Electrical89 March 22, 2021 11:10PM
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There should be an option to download all the invoices with all the possible field values like Invoice Date, Due Date, Line item values, etc. I agree that there is an option with google sheets integration but that works very slow and doesn't gives the desired output with line items.
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How do I print a customized envelope for an invoice?
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could this be a Mac issue?
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Hello ! I had to change an income account for a service on my invoices retroactively. I did the following to change the income account: I went into the old invoices>>edit>>deleted the product>>added product with correct income account>>saved. Invoice looks good, when I go to transactions and filter all of those invoices t…
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Good afternoon After having used QuickBooks for many, many years, I moved over last year and I love wave - it is working so well for me and my company's needs and really enjoyable to use overall! :) One small question - and I am not sure if this is the correct place to ask so please let me know which would be the correct place if not here - tha…
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Hi, I have recently changed my business name, and have since updated it as such on my account. Everything looks fine now, except for when I send an Invoice with Wave, it is still showing my old business name (both in the mailer@ and in the details) Sending a quote works fine.
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My 'Sales Tax Report' is reporting ZERO in "Purchases Subject to Tax" and i know i do have tax in my purchases in the time period selected. I have just gone VAT registered and need this information. I have never needed to run this report before now. Please can someone in support respond. i have tried to raise a support ticket but i hear…
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I need to know how to create a service that is a monthly recurring revenue but it also includes a set up fee in the beginning when a client signs up. Can this be done in Wave?
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I need to enter under payments>Bills a category that is not listed. My business is to buy and resale plants (ornamental). How can I, under bills or wherever, enter a purchase. The list of bill is pretty long but should have a Misc (so we could enter something not specified).
