Sales & Invoicing Technical Support
Discussion List
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Is there a way to include sales tax on estimates? Our customers need to see the total cost so they can budget accordingly, but I've found no way to include sales tax on the estimates (only on the invoices).
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The "Country" field of the vendor address is set on default by Wave on the invoice. How do I remove it?
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Am I understanding correctly that there are two (2) different fee's for CC vs Debit (bank card)? Just how then are we supposed to pass those fee's onto our customer as I have no clue if they are going to pay by credit card or debit card. Why can't we just keep things simple?
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Is anyone missing all of their estimates?TheCrownInteriors 301 views 16 comments 0 points Most recent by DDDdesignlab December 20, 2021 11:10AM
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Are there any issues with sending invoices ? The system says we have reached the limit of sending invoices today, although we have not yet sent any single invoice today.
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Hi - I invoice for services and that will include some expenses from time to time. I've captured receipts using the mobile app, and I've approved them under Receipts. How can I now add these to an Invoice? Or do I have to do this manually? Thanks!
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When i print invoices on the bottom of the page it leaves a web address ( https etc ) then it prints on the back side more unwanted info. i cant find a setting to remove this.
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Are there any POS Magnetic Reader Swipers that are compatible with the Wave Invoice form? i.e. — is the a POS card reader that will auto-fill the wave invoice payment fields?
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I am trying to understand what payment options I can offer my clients by using Wave, since my business is based in Canada and all my clients are foreign. From what I understand, I can invoice them either in my business currency (CAD) or their currency, and offer the following payment options: * Credit card * Bank transfer However, I'd like to o…
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A few weeks ago the estimates began expiring the same day I write them. This is very annoying. It used to be that they would expire in the same amount of time as you set your invoices to expire. I have my invoices set to expire in 30 days and my estimates used to expire in thirty days as well. Now I need to manually change the expiration date for …
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How do we send out PO's on your software? I don't think Purchases > Bills is the right section?
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Has this software enabled a packing list feature that follows the invoice?
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I purchase materials on a daily basis for my work. I charge those purchases to my clients. Is there a way to add those purchases from my transactions to an invoice directly? I see the option to add a customer in the transaction options but not a way to populate it into an invoice.
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Is anyone else having problems with Gmail tagging Wave invoices/receipts as spam? In the past week or so this seems to be happening a lot. I know Wave can't control Gmail's spam filters, but wondering if there's anything you can do on your end to make these emails play nicer with Gmail? I'd rather send through Wave than use the Send through Gmail …
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Hello, I used to be able to capture a credit note in my bills. I created an item called "credit note" which I posted into my "other current assets". After payment, I used to have an option called "Refund received for a bill in Wave" when matching invoices. Has this been eliminated? What is now the work around for a su…
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Can you create invoice payment reminders as standard for ask invoices created or do you have to do it manually each time?
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I have a bill that I entered manually today that was paid in a transaction that was synced through my bank from earlier this month. When I go to category and choose "Payment Sent for A Bill in Wave" and then select the matching Bill, I get a generic error that says "There was an error saving your transaction. Please try again."
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Hi all; Was wondering if anyone could help me with a new issue thats cropped up. I have been adding our company bank details in our invoice memo for ages, however, recently this is being converted to LT 4*** **** **** *004 81 I've tried no spaces, spaces etc, it seems like a RegEx rule. This is obviously a massive inconvenience as it is essentia…
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I have a new customer in Spain, I filled in their full address and clicked Save but the button just disabled and nothing happened. After a bit of trial and error I narrowed it down to the State field - if I fill in everything else but leave that un-selected then the customer details are saved - as soon as I select "Madrid" from the list …
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Hello, I'm new to waveapp and I would like to import the products I sell into waveapp. Is there a simple way to do this .csv or xls or do I have to add each product manually? Thanks .
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Hi there, I uploaded the recommended 200x300px high quality JPG file, but it still looks pixelated on the invoices, vs the crisp text on the invoice. Wave doesn't seem to allow vector formats like PDF or EPS. Is there any way to fix this? I've uploaded a sample to help. Thanks for your help :)
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Today a new feature for adding discounts to invoices became available (link). I used this new feature to add a discount to a new invoice and it worked great. Then I tried to edit that same invoice, and the ability to add the discount line is gone! It isn't available on any new invoices I create either. What happened?
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When my customers try to input their credit card information to pay their invoices Microsoft Defender Smartscreen refuses to let them put it in and claims that it is linked to Phishing.
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Hi, I've read in a previous post that it was possible to format the footer text into multiple lines of Text (for better readability). Can you share how to set this up for the default Footer?
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I've moved to a new state and have reflected that on my invoices; however, I need to print older invoices with my previous address. Is this possible? All of my old invoices now display my most current address unless I revert my business profile.
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It's very difficult to filter through all the estimates and find the one I'm looking for. I need to be able to: -Filter by Customer Name, not only Company Name -Quick View to see what the estimate is. Including even a hover over with details as it does in the invoices list, would be helpful. -Filter by Address or details in the estimate. I am in…
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When creating an estimate, it is difficult to find a customer that has the same Business Names. The drop down will only show "Company Name" and I have to keep clicking through until the right name shows up. It would be easier if the drop down included the "Company Name + Person's Name" like it does in the invoicing area. In m…
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Hello, I issued a few receipts for clients that are a single receipt for multiple payments within a year. In order to do so, I had to create an invoice then mark them as paid, but that created duplicate payments, and they cannot be merged since they are of different amounts (i.e. 5 payments of $200= one $1000 receipt.) I realized I should have iss…
