Sales & Invoicing Technical Support
Discussion List
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Wave seems to be automatically sending invoice reminders to my customers who have overdue invoices. One was sent this morning at 5am, saying it was from me. It was seen as rude, and I want to know how to prevent this from happening in the future.rahimthepharmacist 1.5K views 24 comments 0 points Most recent by Matt_826153849 October 7, 2021 2:53PM
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Hi. Is it possible to alphabetize customers by last name? My customer list is only individuals, not businesses. Thanks!
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Never saw this one before. On an invoice for a customer, I have a subtotal of $221.92 USD. The tax is exactly 9,5%. My calculators show the result as 21.0824. If my memory of math is correct, that rounds to 21.08 not 21.09. Am I right or wrong here?? Wy web site took $243 (221.92 + 21.08) from the customer. So now I have to figure out how to tell…
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Is it possible to change the wording of your payment reminders?
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I would like to cancel an invoice and create a refund, but not sure how to do that. This is how I created the invoice: * Estimate Created * Estimated Converted to Invoice * Customer paid by Wire Transfer * Recorded a payment Now need to refund $19,700 out of $19,900; (payment was not processed by Wave) Please explain steps, how should I properly…
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Please I'm having some issue with activating my wave payment option and stripe does not support my country. Is there any other way that I can still activate the payment option?
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Hello, In the old Wave system after creating an invoice and applying the payment, for example a cheque, the cheque deposit entry was merged with the invoice. But now I process the payment in wave but I cannot merge it with the bank deposit entry so I have 2 identical amounts registered as income. How do I handle this? Do I have to delete manual…
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If you send your invoice to multiple people, can you see if each person has viewed it? Also I sent my last invoice to myself and to the client and when I opened the invoice it said client viewed. Now if the real client hasn’t viewed it yet, I don’t know if the client has viewed it.
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Does anyone know how to allocate 1 check received from a client to 2 outstanding invoices? My client didn't pay the first invoice until the 2nd one was received and then wrote a check for both invoice amounts due. Thanks!
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Hello, I do monthly recurring billings and sometimes receive payment prior to the date the recurring invoice is scheduled to send. Is there a way I can post the payment before the invoice generates so that the invoice amount due shows as zero when issued. Thanks so much for any assistance.
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If a customer pays and invoice by credit/debit (not wave payment) or check and I manually record a payment, the payment will show up in transactions as payment from the customer. How do I reconcile the cc payments and check deposits to the individual payment. The cc payments are made randomly to my bank in one lump sum, and I make deposits at the…
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I'm trying to set up payment processing in my "test" account, but keep getting hte message: "Wave Payments cannot be turned on at this time. Please contact support to get additional help." Contact just brings me to a general questions page that's not providing any assistance or answers.
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Hey Guys, Is there a way to show an outstanding balance on the next Invoice I send the customer; and if not, what would be the best way to work around this? Example: I have a customer who only paid $450 towards a $500 invoice. On the next Invoice I want to display a "Balance Carried Over/Outstanding Balance" for $50 so that they pay wh…
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We offer Clients a fixed-rate referral bonus (deduction from invoice). Is it best to record these as Discounts under the Income Chart of Accounts, or as Products & Services under Sales?
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How can we add customized fields like HSN Code, CIN Number and some extra custom fields in Invoice to make it GST compatible Invoice? Zoho seems to support it all but I really want if Wave has an option of custom fields and GST support for Indian users and customers with overseas clients too. Like we can replace P.O./S.O. number with GSTIN or GST …
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I messed up putting in the tax % and I cannot put a new one in with the same name or figure out how to edit the one I messed up. Also how do I change the invoice number so I won’t be starting at invoice#1
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I needed to process our first refund of a credit card payment made in wave payments in all our time using the service (since 2019). To my surprise when I go to click the button I'm given a message that I cannot process it. Off to chat bot and support I go. I find out it must be done manually, and a support ticket is created with assurances it woul…
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I can't turn on the payment in my account. When I click the button it loads for ever. I tried different browsers but it didn't work. Can anyone give me a solution?
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Is it possible to allow bank transfer on a checkout? Or better yet, disable credit card and only allow bank transfer?
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Before I added my bank account information, I created an invoice and sent it out to the customer. I later finished the job and created a new invoice but the customer paid me through the old invoice. I can’t find the old invoice on my file even tho the customer said he already paid. Can someone help me track this ? I have the dates and receipts say…
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Is there any type of report that is automated that when a customer's card is denied for whatever reason, Wave will send them an email informing them or at least me that this occurred? If there is a way, I am overlooking it. Thanks, Darrell Jordan
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I have accepted multiple payments via wave invoicing in the past and now all of the sudden on the most recent 3,I get an email saying all future payouts are denied. Never had a returned payment or anything to indicate risk. I can provide contracts, receipts, real humans to verify their intent to pay and for what services. I just don't understand.…
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Hi all I have a customer who wants a printed invoice as she does not have a computer/printer how do you print an invoice in wave? thank you
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Hello, I am sorry if this has been covered in another post. I resell a few CBD brand products at my local flea markets. I was wondering if I can make one invoice for all of my sales in one day so I can I have everything registered on Wave Accounting (To record the collection of sales tax and profit from sale).
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I just found out that to my horror, my last 3 payments have been on hold and I haven't received an email back from the risk team after answering a whole bunch of questions - they have the type of business that I own / run incorrect. They thought I have a product based business in the massage & spa industry when in fact, I am a consultant to co…
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I think someone asked the same question back in 2020 and I just wanted to know if there has been updates. I run a service-based business with quite a few property management companies and having the option to include multiple service locations in their profiles as well as the ability to add to invoice is essential. Has this option been looked at…
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How do I send a payment that has been received to my bank acct? Already linked my bank
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What Happened? I can not accept credit cards now. i finished a job and now I cannot accept cc. No email was sent to me? this is Friday and this is so wrong. Can someone tell me what happened? We need to talk. Looks like we're having difficulty verifying a few things. You should have received an email from our Account Management Team. The fastes…
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They blocked my payment account and told me that my clients ' payments would be returned in two months. Two months have passed. the payments were returned to my clients. But not all, on two payments I need to change the details, since my clients no longer use the bank accounts from which they paid my invoices. I made a request to technical support…Pablulunaevokedesign 1 view 0 comments 0 points Started by Pablulunaevokedesign July 21, 2021 2:57PM
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Hello, i was wrongfully denied payout after a WRONGFUL risk assesment. I have agreed and sent invoices and recepits to my two clients, payment went through but now the money is neither in my account or theirs. These are my first credit card payments and it is as simple as verifying with the customer that they purchased my service. Please Re-eval…
