Technical Support
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Discussion List
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Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
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I noticed a problem. Lets say one does a transaction on a debit card that is connected through the bank account to Wave. One does the transaction Friday, November 12. The transaction obviously takes about one or two business days to show up in Wave so November 16. But the problem is that the "date" in Wave is also November 16. That is…
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Been receiving waveapps emails asking to login to keep using the service even though I've been using it monthly. The links redirects to http://email03.waveapps.io/c/ and my AV blocked it as suspicious site: This web site has been reported as suspicious. We recommend that you do not visit this web site.
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Hello, Is there a way to change the bank account names once they are linked? All of our accounts are linked (many many acounts) but they all came through as "Checking Account ###". We have no way of knowing _what _checking account they are associated with. How can I change the checking account display name?!
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Does anyone else feel like the login timeout is way too short? I looked for the cookie that stores the login. I'm not sure if this is it, but identity_user_id appears to be set to 24 hours. However, I feel like I'm asked to login again with even fewer than 24 hours of inactivity. I was working in Wave yesterday afternoon, but when I logged in th…
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Before the big transactions change in March/April, when I would enter a new transaction, the account box would fill in the first listed account. This was great as I had made a fake account to alert me that I'd missed changing it. It doesn't seem to be working anymore. It defaults to my third account alphabetically. I don't understand why it ch…
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Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zip
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I am a WaveApps user and a Capital One customer. I used to be able to import transactions directly from Capital One, but for quite some time now, I have been unable to do so. I called Capital One and had a long conversation with someone from the Online Banking department. I gave him the support page on the issue (https://support.waveapps.com/hc/en…
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About a 8 to 12 months ago I was able to link a Customer to an expense or income within the 'Personal' Business Area. I use this to link properties. Although I can create and amend my customer list under the Settings>Income Sources, when I go into any transaction, I can only see the Vendors button. I have therefore lost my ability to see the Cu…
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I have a client who pays multiple invoices with one check. So, for instance, if I had three $1000 invoices, the client will make a single payment for $3000. Now, payment appears in transactions as $3000 and then I record all three $1000 payments. The result is that my transactions record this as four payments (the $3000 check and the three $1000 r…
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Hi people, I run a property rental company... Rent comes in and Mortgages, Repairs, wages goes out... When I run my monthly report for Invoice by customer, all is ok (all rents show up) When i then run my monthly expense by vendor, not all my expenses show up (mortgage payments are missing) Any idea how to track this problem down >>>…
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Hi folks Just went to record a payment and 'Cash in hand' is now the only option available under Payment Account - I haven't changed any settings whatsoever. Any clues? thanks!
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Hi, I'm just trying to prepare my VAT return and for some reason none of my purchases are registering in the report. It looks like any purchases logged after 30th June 2021 just won't appear in a VAT/Sales Tax report. Nothing has changed in respect to how I've inputed the purchases. Can anyone tell me why this is happening please? Many thanks…
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Creating invoices is fine, but the send button doesn't work. Tried several times but it's not sending.
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My example: I billed a client for maintenance which they paid in full. A couple of months later they decided to use a different service and I agreed to refund them for the unused months. I tied an expense to the initial invoice as a refund, however it is showing the refund amount as an unpaid portion of the invoice. The software is still expecting…
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When trying to download files with Wave Connect, the data is distorted and fields don't line up with the headings once converted to .csv format. Very frustrating when trying to import data into a new platform.
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We have a technical issue with our WAVE - transactions not showing on reconciliation, and even though the account is not connected, we still see new transactions each day on the transaction page (they are not showing in reconciliation). This appears to be a technical problem with WAVE - pages within the app are not communicating, AND there is an i…
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Good Morning I am currently undergoing the transition from Wave to Zoho books. I am using google sheets & wave connect to move the data across as specified by the migration guide. I have however noticed that there is no option on google sheets via wave connect to download vendors and expense payments - will this be available to users in the…
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Im trying to reconcile Aug & Sep 2021, and there are zero transaction visible after 25 AUG on the reconciliation page, for any month. They show in the "transactions" page, but not in reconciliation. I noticed the connection with the account was "off" (despite being able to see the transactions in the "transactions&qu…
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I am trying to migrate to Zoho Books since South Africa will no longer be able to make use of Wave for new entities. I have been able to download all of my files using Wave Connect, except for Invoice Data and Line Items. For some reason, this report just won't download. I have tried numerous times and it is just not working. It is quite a lar…
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I'm seeing buggy behaviour in the calendar control. If I pick a day in the month, the value is set in the field, but month and year dropdowns have no effect. This seems to be pervasive, on any page that has a date editor. Here's a video demonstrating the problem: https://share.vidyard.com/watch/79y63P33CZskKuwr6NU5fz?
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Started a few days ago, I frequently duplicate a transaction then edit the copy with new date and sometimes different amount, then save the duplicate. When I try to enter the next transaction or duplicate another transaction, I get a message box saying I have unsaved changes and leaving the transaction will discard any changes not saved. (see atta…
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Hi Everyone! I don't know why it's happening when I check my Tax Account Transaction on cash base (Paid) it's showing 195.90 total payable and when I open Accrual Base (paid + Unpaid) it's showing 23.02. it's incorrect. Can anybody explain? Because as per my understanding accrual should show all those expenses in Cash base also. Thanks
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Wave has problems maintaining a connection to Simplii accounts. I suspect it has to do with the multi authentication but Wave will not maintain a connection past the first download after the accounts have been deleted and setup again. Any suggestions?
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Hi, I've been having some issues with some banks not importing. Right now, the one I've been unable to fix is TD Canada trust. I've tried deleting and re-adding the bank connection, but for whatever reason, I don't get any transactions after July 6, 2021. The connection looks like it works - i.e. there are no errors presented on the "Conne…
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"We are having difficulty loading this page. This can happen when the network server times out." is there a problem with Wave's end of things, is anyone else experiencing this. We can't even get to the log-in page and the twitter tech feed is not stating any issues.OneSourceSupplies 31 views 2 comments 0 points Most recent by deustonecorp September 27, 2021 4:40AM
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I just signed up for Wave and I've noticed that the transactions imported from the Chase Ink card are sometimes duplicated (but show posting on two different dates) and, more concerning, making up non-existent expenditures entirely. I have an ongoing efile system that I pay per transaction to. There are multiple "imports" of transaction…
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Invoice link to client is getting 'Outlook has detected an unsafe link' when clicking on link... how do I resolve this?
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Hi, I have a client in Toronto to whom I charged the wrong taxes. All ethe invoices have already been paid. But now I have to correct the invoices to put the right (TVH) taxes. But, I have already made my taxes reports for those periods. My question is: How can I make the changes and be able to see the taxes already reported, the new taxes I have …
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Can you refresh our data? Our balances do not match (it is off by $2.33).
