Technical Support
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Discussion List
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My fiscal year end is June 30. The Net Income tile on the dashboard uses the wrong names for the fiscal years. For instance, today is July 2, so my company's FY2022 just started, but the dashboard tile labeling last FY as 2020 and this FY as 2021, which is incorrect based on the naming conventions of fiscal years. They are named for the year of…
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How do I enter Payments and deposits
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Please we need a procedure to make bulk delete
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When running an Account Balance report I have a -£174 incorrectly showing in Uncategorized Income, when I expand on this it shows nothing, how do I delete this incorrect income?
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I've been trying to use the upload a statement function since the 11th. (I had successfully uploaded a statement the previous day.) I've tried on different companies. I've tried different statements - ones in the identical format of the one that I successfully uploaded. Every time I try, I get the "We’re in maintenance mode" message. I s…
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My client is trying to pay their invoice using the Meridian Credit Union account. They say that the Meridian Credit Union is not showing up as an option when previously it was. When I go to Bank Connections the Meridian Credit Union IS an option for me. Why is it not visible for my customer?
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Hi there.. the site won't allow me to update my business address to South Africa. Keeps telling me "Oops we have a problem... try again". Please advise... many thanks
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I want to be able to export my receipts data for the last 12 months from waves in a CSV format. How can I do this because at the moment you can only export your physical receipt pictures.
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HI I have used your template and when i import everything matches up perfectly BUT it tells me that the customers are already there. But they are not how do i get my customers imported please
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Hi All, Finally, I forced myself to add all the transactions of last year to Wave Accounting. I'm adding almost 70 transactions for each month. Using the Duplicate feature the process is getting faster and easier. I just have some comments maybe there is a solution for it and I don't know (Tried searching and found nothing) of it's a minor adju…
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I am using a third-party app w/ Stripe to process payments and also have my bank account connected to automate transactions in Wave. I want to match the accounting transactions as close as I can with the bank deposits without having to create additional transactions or journal entries to balance them out. The problem is that I am having difficult…
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I cannot login to my Account. It always says "Something isn't quite right" I tried to reset my password several times but it just not working. I made this new account so I can post here in the forum. Email support does not reply. Please help.
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Hello, I am having a lot of trouble trying to understand how WaveApps works with Bills. I added all my monthly bills to it and when I record a payment it goes duplicated to my transactions, one from Bill (Bill payment as description) and the other from my bank (POS transaction XXX as description). How can I record payment into Bill and reconcile …
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As many others have mentioned, I have not received imported transactions since my bank updated their online banking system. After not hearing from support for a few days, I tried to delete the connection and reconnect the bank. This did not produce good results as I keep getting the message could not connect to your institution. Also getting the …
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Hi Guys wonder can you help me, i invited my bookkeeper and she cannot gain access to the site. we get a page that says **we cant create your business right now please try again later. **It also says we have set your currency as Euro. and shows a button that says **lets go But we can not get beyond this ie she can not log in. Anyone got any idea…
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Having generated invoices in Wave, my preferred workflow is to generate a PDF that I can email to a client. I do this by clicking on Print and then choosing Create PDF. My problem is that the Rate amount and the Sub-total amount appear as Greek letters and not numbers. All other fields are OK. (I could send a screenshot but not sure how to send an…
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Hello, I'm finding that when I forward my receipt to Wave - and I try to categorize it - I only see accounts of the Expense types. I purchased a large piece of equipment on a credit card, and I want to make sure that receipt / transaction is recorded as a fixed (capital) asset - Under "Propery, Plant, & Equipment". How do I tell th…
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Hi. I have a number of aliases for my main email address e.g. "enquiries@", "admin@" etc. I have successfully added and verified my main email address and one of the aliases (admin@), however, I am not receiving the verification email for another of the aliases (accounts@). It is not a problem with junk/spam filtering. Any advi…
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No imported transactions in 2 weeks. Bank connection is fine. First Community SC. Need assistance ASAP.
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Hello, I know we can translate certain features of Waves Invoices. But after modifying most of them I still haven't found how to translate the Invoice Number, Invoice Date, Payment Due, Amount Due and Bill To element strings. Does anybody know how to? or will this be a feature in the short term? Thanks!
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This discussion has been merged.
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Hi there, I have somehow sent a client invoice to two people and one of them is no longer with the company. When I search for their name to remove it only shows the primary email address. How do I find the second person?
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I have photographed hundreds of receipts either with my android phone or my iPad and verified them ALL BUT TO MY ASTONISHMENT THEM ARE NOT AVAILABLE ON THE PROFIT AND LOSS LEDGER.Only around 25 receipts are available .Can anyone tell me if they have had the same problem and how it can be resolved . Please don't tell me I have to lodge every receip…
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I almost had an embarrassing conversation with a customer today because I’m not getting notifications when customers are paying. I’ve checked in my spam/junk folders and nada. Please tell me what I’m doing wrong.
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How do I add a new owner? Or how do I change my position to Admin and then add an owner?
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Within the last 2 weeks my connected bank account has been importing 1 extra transaction per day, which I believe is the sum total amount changed in the account for that day. The description for these transactions is always "UNREPORTED_DETAIL_TEXT". I'm sure this data is actually coming from my bank, but this is not a transaction that s…
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Is Wave currently down or is this just my issue? I was entering a bunch of expenses and income perfectly fine and then suddenly, the total stopped updating. The expenses/income entries are still being saved, but not updating the total. Any help would be greatly appreciated. Thanks!
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I have tried posting to community, asking Mave, talking to my HR Tax planner, all to no avail. I suppose if you don't pay.....
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Since a week ago when I log onto my wave account the page is weirdly displayed I cannot get into anything
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Good day how is it possible i was the account creator and now someone has deleted me on that business please help
