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Discussion List
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Hello, my Accounts Receivable is actually negative for a reason I cannot understand. Is there a way to fix this? Thank you
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The accounts receivable balance in the balance sheet does not agree to the Aged receivable balance . Does anyone know how to get hold of anyone from WAVE as this has to be a sytem error . The difference is large . Thanks
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I am a Wave Payments user, however, I can't access live support. The bot keeps telling me I must be a user of Payments, Payroll, or Money..... Anyone else have this issue?
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I've tried to add an email address (treasurer@germandragons.sg) back to Wave after a domain issue, but I do not get the verification email at all. How do I address that? Everything goes through with email except Wave.
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The connection has been sporadic at the best but now does not connect at all. Tried so many times after deleting the account and tried to attach again. Anybody else having issues with Simplii?
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Hi there, I have an issue where a client has made a payment for 2 invoices as a single lump sum. No problem, in the transactions I can just split the transaction and select each of the invoices that the payment covers except that one of the transactions - for an invoice not yet due isn't showing up. It was there but I mistakenly coded the full pay…
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I have invited a new user and I receive an email regarding that. The new user however is not receiving the email to add themselves. Any feedback please.
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Hi there - it appears to me that the system is mixing up gains with losses when converting a bill in a foreign currency. I have an unpaid bill in GBP dated May 21 and I am getting that I now owe MORE USD (ie a loss), when it should be the opposite. The exchange rate itself is correct, just the wrong sign. Can anyone confirm what is going on? Thank…
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Not sure if others who are with Meridian Credit Union (Canada) have experienced this too, but my small business account has been disconnected for about a week and a half (Not necessarily accurate since I only check Wave every 2 weeks or so) now since Wave has switched to Plaid. When I try to reconnect this confirmation window pops up asking me fo…
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I am trying to archive a business, but I keep getting this message: Before you can archive this business, you must take the following actions. Disconnect your Payments account I never set up a Payment account, and I don't see anywhere that shows I have a payment account. Any ideas?
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Hi I set up my Wave account years ago, I just recently sent some reminders for unpaid invoices, I have noticed that it is using another of my email addresses to send it, how do I change the email address to the Companies email address? Thanks in advance
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Hi there, I am trying to forward receipts to Wave via email and they are simply not arriving. Manually uploading from the web app works fine. Photos in the iOS app work also. I have checked that the sending email address is correctly registered. I have checked that they are not going into another "Business" I have set up in the app, the…
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Please help! I have been using Wave for many years and a little while ago I saw my primary email was unverified. I am certain I verified it as copies of my invoices were being sent to me. Now they are not being sent and I just had to change my primary address to continue sending invoices. I have clicked on "send verification email" appr…
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Hello, my Automerge feature does not work on my Wave account. It was an old account I used back in 2017 and just started to use it. Automerge does not suggest any automatic categorization and I have to manually enter the category for each transaction, which makes my life harder. Is there any way of resetting the account settings or activate the au…
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I’m having a problem here in the uk using the iPhone app. It’s telling me “this version of Wave Invoicing is no longer available. Please download the update to continue” I then click UPDATE NOW It then takes me to the App Store where I’m told “the app is currently not available in your country or region” I can use the in-browser site in t…
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I am a US citizen with a US company, currently overseas for work. I tried to create a Wave account and now I’m stuck because it thinks I’m not US based. I can’t get past the block screen to even close my account. (It’s recommending Zoho and I can’t get past it) I used my Google account to authenticate. Any ideas on how to fix this or get aro…
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Hello, Anyone else experiencing this? When clicking Connect Wave Account through the add-on menu of Google Sheets, I receiving this error: With this feature not working along with the upload feature on the site also not working, my user experience has been aggravating. Thanks!
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Hello all, Is anyone else currently experiencing issues uploading a CSV to the site from the upload a bank statement feature? I was able to do so yesterday morning, 2/7. But later that night, I've since been unable to and always redirected to a site under maintenance page even though sitewide status is all operational. I've tried other browsers a…
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I have been seeing alot of "This Connection isn't Working" lately on multiple accounts and different financial institutions. Anyone else seeing this?
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Hello, Wave, We've been using your services for a few years now and have really like the experience ... until the last few months. I've had a couple of instances previously when our bank connection has stopped working for no apparent reason - after multiple tries to disconnect and reconnect I managed to get the import working again. But I've ju…
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Our pay cycle is not Monday through Friday. Our pay cycle it Friday to Thursday. Can this be changed in WAVE?
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Hi there! Has anyone encountered an issue when setting up new vendors? After entering all of the vendor's info as a 1099-NEC contractor and hitting 'save,' I receive the following error page. It's only 1 specific vendor that seems to trigger this error page. I'm able to set up all of my other vendors without any issues at all. I tried a couple…
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Hi, i am unable to log in to my account anymore. My username is info@documentti.com which was set up a few years ago. The domain (documentti.com) has since expired but i have never changed the username. I cannot do a password reset because i cannot access emails to an expired domain.Please help!
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I have an issue with Bills. 2 abnormal behavior found today. 1- I can't modify any existing bill. there is no error, but when editing an existing bill the save button is not saving and no response. 2- I can't see what has been paid from that bill. in the past when I open a bill, I found info about total amount, paid amount, and remaining amount a…
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Is anyone experiencing missing payment details in the "Edit Bill" section? I was able to see until yesterday.
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I have several different businesses on my waves account. I have an American Express card for each of them and all but one the bank connection worked great. (Sometimes it takes more days than I would like to import transactions) but the setup and connection through Plaid worked just fine. I have one that I can't get to connect. I have been trying e…michaelbthornton 91 views 1 comment 0 points Most recent by michaelbthornton January 31, 2022 6:23PM
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I sent an invoice to a client and I think it went to the wrong email, I went in, updated the email and resent it. But I want to be able to check the history of my invoices so I have a history of when I sent them, who I sent them to etc. That way before I talk to my client I can verify when I have sent the invoices and who they were sent to. I w…
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I've already read this post but the instructions aren't clear. I have a business and I need to clone it. But I understand that there isn't a clone functionality. But since we can export out data, is there an "import" feature instead that let's use duplicate everything, just be manually having to export and import all our data? Thanks
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When a click the save button after entering my journal transaction, nothing happens. The transaction does not save. I have to cancel the transaction to get out of the screen. What can I do?
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Hi, I had a company that disappeared from your web site, how can I get it back?
