Technical Support
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Discussion List
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Hi I created a set of liability accounts for my regular suppliers ... when I receive a receipt or invoice from these clients I add these to the respective account. When I make payments from my bank - I then credit the account. I have a similar structure for my receipts - I receive money from Credit Cards, Cash, and a few payment app and barcode …
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For some reason I cannot recall some older receipts (within the past couple of months) as they all just come up as a small white square when I click to expand them. Am I doing something wrong or is there a bug? It is only affecting some transactions and I am not sure why, but I have been storing my receipts in Wave so this is a big issue if I can'…
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When categorizing transactions, the Deposit from Personal dropdown states "All personal transactions must flow through a liability account for proper bookkeeping." However, the linked help article [https://support.waveapps.com/hc/en-us/articles/360020168332] says that an equity account (Owner Contribution/Drawing) should be used. Natural…
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I can use my wave app on my mobile but when I logg in on my pc and go to invoice it shows a dog with a wet laptop in its mouth and says error code. Technical team has been advised.
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I would like to setup reoccurring invoices which send on the first and third Monday of every month. Any suggestions on how to achieve this? Thanks!
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My system keeps importing unreported_detail_text items from my connection to my Chase Bank account. This has been happening for several months now. Is anyone working on this issue?
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I understand how to add a new business. I have also scoured the forums and haven't found the answer. How do you add a new business but select the entity as an LLC? It sounds simple because upon signup you can select sole-propietor, partnership, LLC or Corporation, however, when adding a new business it is not available. Upon selecting LLC durin…
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Hello. I am new to Wave. When I first linked my bank account, it only loaded information from the last three months. I understand that is likely the limit set by my bank. I uploaded bank statements for the additional months that we have been in business, with the exception of our first three months as those statements were not available in the cor…
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Hi all, I have an issue where somehow there are some transactions deleted. I have no idea how many was deleted and how far back. Is there a way to recover or UNDO deleted transactions. Our company uses a program and its actually impossible to delete transactions you can only archive them but there is always a trace of the transaction. I have an …
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Hello, I need to export my Excel files in XLS format. Unfortunately they continue to arrive in my inbox as CSV files. Can I please find out how to get actual XLS files?
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Is there a way to zero out the income and expense balances and split them in equity between multiple partners? Or will I always have a running total in income and expense?sullivanfamilyllc61 1 view 0 comments 0 points Started by sullivanfamilyllc61 January 17, 2022 3:33PM
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I have two transactions that were from paid invoices that are showing up in the wrong account on the profit and loss statement. I have double-checked the item in the products and services entry to be sure it is assigned to the correct account. I double-checked the invoices to make they were entered correctly. I double-checked the payment to be sur…
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Hi every1 hope to find assisitance, my memo/notes on my estimates have suddenly stopped appearing. I type my terms and condition and other details for the client to see on the memo/details section but it disappears after I have saved.
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I have entered bills into Wave. There is one transaction on Dec 6 to pay these bills. The transaction on the 6th is not applied to any of the bills, however the bills are showing as paid. If I apply the Dec 6 to the bills , then the system is showing that the bills have been paid twice. Looking at the bill, they are showing that they were paid Dec…
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A client's connected accounts haven't been updating since December 1st. She had this issue earlier in the summer. Any idea what is going on and how to fix this?
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All of my data since August 23, 2021 have disappeared from my transactions list. This includes expenses I have manually input as well as invoices I have marked as paid (the invoices are still there but now all say 'overdue') I do not have any filters set anywhere. I have exported my data into a CSV and the transactions are not there either. Al…
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I have a customer who pays our invoice amount say $3100 and the bank transaction shows only $2775 that we receive because there is a $25.00 bank fee that we pay. How do I show it in Wave so I can match my bank statement and account for the $25 in my P&L?
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Hi Customer Support Specialist! I have a phantom -MYR370 sales transaction that I cannot locate or delete and it's driving me crazy! I have deleted all other sales items in the affected month (Jul 2019) to see if it would disappear but it's still there. Are you able to clear on your end? Thank you! amount.
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Was doing my year-end accounting, and found out I had minus one cent in my Account Payable from a past year that suddenly appeared. Which puzzled me. Turns out a statement from November 2020 shows up $581,99 in the Account Transaction, and a payment of $582,00. But when I look at the statement itself, it shows the (right) $582,00 amount with incl…
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Hi there, I’m trying to add my banking institution and I’m having trouble receiving the verification code via text. Is there another way to authenticate this account?
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Hello, I've been having quite a frequent problem with my bills tab. I've used it before, but sometimes (and currently) it yields an empty page. When I click on the new bills button, nothing is shown. Please advise. Regards, Ajar
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I have a number of transactions categorized as Payroll - Salary and Wages. I am not sure whether this was a default or we added it, but either way that categoy appears when entering transactions, but does NOT appear anywhere in the Chart of Accounts. When I create a TEST category from the transactions page, it is automatically added to the COA. W…
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Hi. My 2017 data is no longer seen in Wave. I mean the entire year! No report generates any 2017 data. I started using wave in 2017. I only see 2018, 2019 and I've just started entering 2020. What has happened? Is there a limit to how much data is stored per account? How do I get back this data?
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Hi! * Ive been using Waves since 2016 * Since yesterday night, some Accounts are Missing. * For example, i used to have 20 Accounts, and now i can only see 10 Accounts. “GMA Capital” is an example of an account which now is missing. * When i click in “Accounting” --> “Transactions” --> in the dropdown which shows all Accounts “GMA Capital” …
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Why are the vendor names not displayed in the Bills home page. I could earlier sort by vendor names, but now I only see 1099 or vendor. The Bill created has a vendor name. See pics
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Hi there, not sure for how long this has been happening but I am no longer able to bulk delete transactions. It takes forever, the progress bar moves but never completes. Yesterday after 1 1/2 hours it was still hanging, I was deleting a long list of transactions so I tried this morning again with only one whilst doing a screen grab - after 22 min…
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When I record a payment by cheque to a vendor, I need to enter the cheque number for reference BUT Wave does not have a field for capturing this vital information(!), so I thought I could enter it in the Memo section of the screen. After posting, I would run Account Transaction report for the bank account to review and edit these payments because…
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Hi, I am in the process of migrating to Zoho books. I have followed the tutorial to do this but I am stuck at exporting the invoices. I have gone to Google Sheets, enabled Wave Connect, export invoices, select all fields, select invoice data & payments to download, download invoices. This is where it just loads forever. I have tried contact…
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Hi there, once again the President's Choice Financial Mastercard won't connect. This has been an issue for the last 6 weeks. Please advise and no, uploading statements manually is not an option. Thank you
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I was planning to use Wave for accounting, payroll and other payment services; keeping this in mind I bought $329 two hours session, NO email response of questions, no support line and in two weeks I got only one appointment; So now I am thinking should I really join Wave with such poor response of communication, no support line, email contact etc…
