Technical Support
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Discussion List
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I'm self employed and need to add my pension contributions and companies contributions which are deducted from my invoice. I've added the pension to the invoice then after this I remove the personal and company contribution. But it would make the invoice look a look clearer if I was able to sub total before adding in the deductions.
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I am using wells fargo and when I try to connect (Plaid) it says: "Account not currently supported" I tried weeks ago with the same results. Disappointed that I cannot even sign up for Wave for a paid account to get support for questions like this. Well, unless I have to go through the trouble of starting the Payroll feature, but that…
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I would like to export a list of transactions that incudes for each transaction both the category that has been assigned to the transaction and the account in which the transaction occurred. The column labels would be: . . . . . . . . . . . . Date | Description | Account | Category | Amount | Notes . . . . . . . . . .…
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I've just paid $229 for wave advisor service and how can I access live chat? This is an urgent matter please help
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I'm not sure what this means but it's the first time, in many years, that I have encountered this issue? "Card declined We couldn’t process that Instant Payout. Your bank gave the following reason for declining your card: The transaction was declined because it could not be processed by the issuer"
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For the last few weeks my account has mysteriously unreconciled itself going all the way back to 2017. First I waited for what I thought was probably a bug to be fixed. Then I went in to see if I could fix the problem. I see multiple duplicate entries, and many entries classed as credits when they should be debits. I'm hopelessly confused. I don't…
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getting this everytime i click on "turn on payments" button on the checkouts tab. can tech support resolve this and let me know by email?
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My Mac is older so I don't want to go all the way to Big Sur ... what minimum OS can I use to run Wave on Chrome (or Safari) on my Mac?
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Our business is slowly moving over to Wave. We have been struggling to reconcile due to the fact that our ending balance from our bank statements and Wave's ending balance hasn't matched up. We have uploaded bank statements as well. Today we realised that our Credit and Debit transactions are mixed up in Wave/transactions - our statements are corr…
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Unable to login to both the website and the app. Website threw repeated, very ghetto looking Capicha's at me with tons of redirects. Site acts like its been hacked. App is also unusable, can not login. What is going on over there?
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i am unable to delete a payment posted against an invoice, cannot edit or delete the payment or the invoice keep getting same errors without any specific reason. tried from transactions and from sales invoice, also tried different browsers with cache cleared no luck at all please help, have wasted a day trying everything I can
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In one examine, postmenopausal girls who gotten hormone alternative therapy failed to experience a go up in body weight during the entire trunk area and also left arm places in comparison with girls who did not acquire HRT. Which includes infertility, male impotence issues, adrenal low energy, sleeping disorders, low libido, body weight obtain, PC…
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My transactions have not imported since June 28th. I've disconnected and reconnected my bank account as advised by Wave multiple times. My account is still saying connected but nothing is importing. This happened in the past and all I needed to do was hit the refresh button on the home page. Which no longer exists. I need help!
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I get the advance payments corresponding to the 30 days pay terms sales I make to my clients through a financial company that pays me the invoices in advance (this is called factoring, I'm pretty sure you know what I mean). As soon as I deliver the goods to my client and it accepts the bill, I send the bill to the financial company and it pays me …
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after accepting invite from my new employer to view pay stub with my existing wave account. clicking on payroll function (https://payroll.waveapps.com/) leads to the error "ERR_TOO_MANY_REDIRECTS" I was able to view the my past pay stubs just before I accepted the invite from my new employer.
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I'm receiving this error when I try to approve any Invoice. I've deleted and tried again, tried a very basic invoice for a customer that previously always worked etc and I get the error everytime.
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I have had problems trying to pay bills on wave, no bills are appearing on the right hand side I have logged in as business owner and accountant neither are working How can I fix this?
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I opened a support ticket #1460745 on July 9, 2021 and have still not received a single reply from Wave other than the automated "we have received your request". Like MANY others, my bank connection at PSECU.com (a state credit union) won't connect, and I've troubleshooted every action in the support articles and community threads. My b…
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I just found out that to my horror, my last 3 payments have been on hold and I haven't received an email about this or what to do about it after all other payments were released in a timely fashion. My banking information hasn't changed, so I am beyond upset that I can't get anyone to speak with and am being told that someone will get back to me i…
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I have a personal account and my client paid me on Monday and today is Friday and no money has been credited to my bank account, where is my money?? I’m over 5k short.. help please wave team?
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Hello, I have a friend who recently used Wave. She receive the payment but she haven't fully setup her account. She didn't know the updates regarding to new users and who are outside of USA and CANADA are cannot longer use the waveapps features. How can she be able to receive the payment to her bank account? The client from the USA actually pai…
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The receipt function is missing. I can only see Bills, Vendors, Products & Services. Is the receipt function disabled from now onwards?
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For the last two days emailing receipts to receipts@waveapps.com isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
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I used to be able to upload supplier invoices into Wave. This seems to have disappeared, could someone point me in the right direction to find it. Thanks
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I initially entered a Bank Transfer to Cash through the Reconciliation module. Later I edited the transaction from a Transfer to Cash,... to a payment to an Expense account, again through the Reconciliation module. The transaction was Edited successfully. However, I later noticed that the Cash side of the Transfer was still there. I expected that …
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I searched everywhere in youtube and in the forum and in the help section and for the life of me i cannot find any answer. I purchased a vehicle and i need to enter as an asset as well as the loan liability. is there any step by step to accomplish this?
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Dear Wave Community, Could you please help me how could I get the Travel or Airfare category in recording my travel expense for airplane? In case there is no existing category for it how can I categorize flight expense correctly? your guidance is much appreciated! :smile:
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I uploaded a new receipt this morning no issues, but then I go back this afternoon to upload another and the receipts section under purchases on the website has completely disappeared!! I've tried refreshing, logging out and back in again, a colleague on a different laptop logging in. But it's still not there, bot won't help, I've emailed and mess…
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Hi, Due to Wave reducing support outside of the US & the recent removal of the receipts scanning feature im migrating to another platform. I have requested the 'export all receipts as a ZIP' and also 'export all transactions for excel' three days ago but I have had nothing thought on my primary email. I have checked spam, junk etc and also …
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I have two categories I want to exclude since they are not taxable expenses. However if possible I would like to keep track of them.
