Technical Support
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Discussion List
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Not sure why I get this error. It's kind of annoying.
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I'm getting an error when trying to connect an ETRADE account.
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In the new interface, I'm trying to add a customer for a Bill Payment transaction. When I click the "Add customer" when selecting a Bill Payment and choose a customer; upon clicking Save - I get the error "There was an error saving your transaction. Please try again." Would appreciate any help on this please.
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Hello Everyone, I am putting this out there to see if I am the only one affected by the recent update. Prior to the latest update, if I wanted to add a new category while in a transaction, I would type in the category name and if that category did not exist, an "Add Category" option would be listed in the drop-down box. This option is …
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I can't access my account
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Wave is logging me out (not due to inactivity) and it's messing up my workflow. What's the problem?
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When I go to Purchases > Bills, all my existing entries are missing? Is anyone else having issues at all with missing information? Thanks
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We are trying to export our invoices with payments through the wave connect app in google sheets but it's already downloading for over 4 hours now and still working. Is this normal?
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Hello, I am trying to record a transfer transaction between my own accounts (from one bank account to another) in the same currency. I can't record the transaction, every time I write the number it registers as zero!! in addition, another automatically created transaction is shown, even though this is a transaction in the same currency. this was …
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I ran the Wave Connect report for Cash Flow and got an expense value of ¥23,014, but when I run the Wave Connect Income Statement report in the same time period I get ¥106,824 for the same expense. There seems to be a bug, otherwise please explain the discrepancy. Thanks.
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I have one trading account, and an investment account with the same bank. I always keep the trading account with a minimum amount by moving funds to the investment account, using the simple funds transfer functionality provided by my bank. I transfer funds back to the trading account when I want to pay bills. I never pay from the investment accou…
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Previous community posts said that for those NOT connecting their bank account, in order to record wave payments being deposited, to create a new expense. Set the withdrawl account to payments by wave, and then choose "transfer to checking". However, in the new transactions page, I cannot do this. (nor can I clone the old transactions…
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Good day. While posting transactions today, I was not able to pull up the categories from the drop down. I even logged on different devices but to no avail. On another note, did the layers for the drop down change? While viewing in phones in portrait mode, the transactions are a layer above the categories pop-up/choices. I have to switch to…
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Hello there, For the last month, I have been trying to connect my President choice mastercard to my wave account. It used to work fine, then all of a sudden disconnected. Now every time I try to connect. I get to the second authorization screen which requires a code from either text, call or email. Nothing works! Please help
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I am not sure if this is just related to my account, but the Instant Payout function does not seem to be working correctly. It shows that there are funds available for instant payout, but attempts to actually "payout" result in an error message, telling me to try again. Attempted to change the account (and card) used for Instant Payout a…
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Hi all, I'm new to Wave and accounting and so far I'm really liking it, although I do think it's lacking around personal expenses and mileage tracking. I run a small consultancy whereby I will visit a client site and in the process I will incur expenses (mileage and meals). I've only been running it for a couple of months, and what I did before …
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I use airbnb with a management company. Total rent $1901.26 received by the management company, then they minus $235 cleaning fee, $15 admin fee, $365 management fee and send me $1286.26 how do I enter the full rent but account for all the expenses. I'm so confused.
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It appears that I have receipts sitting in the Processing column dated back to the end of August 2018 and when I click on one it says “Unable to sync, tap to retry” . Two receipts say ‘Processing’ in orange. The rest are ‘Queued’. They don’t appear to be going to the Ready column where I have receipts dating back to January 2018. I have entered th…
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Seems like I've always been able to filter transactions for an instance of any category I'm looking for. A drop-down is offered and the search box finds the categories as you type them. Now, not all of the categories are on the list so I can't filter for the transactions I'm looking for. In my case I'm looking for a couple of net asset / profit…
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I have a bill which was accidentally duplicated. The delete button doesn't seem to work. Is this a bug? Is there a workaround I can try?
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Hi, I am trying to migrate data to Zoho books. I'm following their steps by connecting to Google sheets. However I keep getting Error 404 when I click 'Add to Sheets' in the Integration menu. Using chrome but I've tried other browsers with same result.
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Hi, I've run into a problem with reconciling my main Wave account. I normally receive a transaction called "EFT Credit Wave" in my main account (or transfer from wave payments in my wave payments account) to note that I've received payment from a credit card process. While I am receiving the funds, and they are showing in my bank statem…
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I have only one checking account for my business. On the home page, it shows two connections to the same account. The first one has an icon named " Payment ". The second connection without the icon but with the balance of the account. Is this normal?
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Hi, I am doing a lot of research about who best to go with since Wave is letting us all down in Australia (I would have been so happy to pay to keep it). I am trialling Zoho as recommeded but there are time consuming issues with exporting vital data. In the last week Wave for me has slowed to such a pace that it is almost impossible to use. I wond…
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Hello! How to fix the name in the email that I sent to my customer because when I send invoice to my customer it comes with a different mailer name. Thanks!
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When you have fractions of units in bill, the line amount is rounded correctly (up and down). Subtotal and total are also correct. See screenshot below. Screenshot of bill: . . . However, when I run the report. These fractions are always rounding down, causing it to not balance with correct payment amounts and creating an unbalanced balance shee…
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We had two large yearend donations postmarked late December but our bank import shows them as received in January because that's when they were deposited. How should I backdate them without messing everything up reconciliations, etc?
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We got bank accounts for our non-profit up and running in March of 2020. However, there were several charges/start-up costs before that timeframe. There's no way to import those transactions because that bank account has since been closed but I have a list of the charges. I'd like to add them to our books so we have an accurate picture of our expe…
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Hi, how can I cancel the invoice.
