Sales & Invoicing Technical Support
Discussion List
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Hi, Probably a dumb question. I issued a USD invoice and received the exact amount in USD. My USD account is linked. I am unsure how to now link the received payment line item to that invoice. For CAD invoices this has been happening automatically. I have not done it, but so far I think my only option is to delete the payment received (whic…
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I am trying to categorize a payment as an invoice. The invoice (which is outstanding) doesn't show in the Payment received for an Invoice in Wave category. The client paid two invoices at once, my goal is to have one transaction, and then split it between both invoices. Is this possible, or is there a better way to accomplish this? Thanks!
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I had someone set up Wave for me. but I found out all the reoccurring invoices are not being sent out. thanks in advance for any assistance.
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It states on the website that for an additional fee you accept AMEX payments but when my client tried to pay me the system told her "this business doesn't accept AMEX", but AMEX wasn't listed in the icons next to the pay online button. I even enabled the other button for ACH payments but that didn't fix it either. When I entered her ca…
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Hi! I have been having issues with recieveing the copies of my invoices to my primary email. To try and solve it I deleted the primary email and then re add it to my account. I now am not recieving the verification code to activate the email. Please help!
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download doesn't work anymore. I don't have a logo and
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I run a property management company that pays utilities for various properties owned by third-party LLCs. The property management company creates invoices for the utilities to be paid for by the LLCs at the end of each month. The third-party LLC accounts are set up as liability accounts in order to mimic escrow accounts. Is there any way to collec…
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Hey, I am trying to automate part of my business. I do need, however, way to create estimates (definitely not invoices) for my clients. I don't see any way of creating estimates with Zapier. Do you plan to release such feature? If yes, when to expect it?
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I raise an invoice June 1st for payment in 30 days (annoying I cant set to 28) for work done in May. However noweher on the recurring form does it allow that info to be added. Is there not a field for something like {{last_mm_yyyy}} or {{this_mmm_yyyy}} or {{next_month}} that woud auto populate, so in the above example my line item could be "…
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Hello. I made a disastrous mistake this morning. I thought I was innocently connecting my bank accounts that hadn't been connected in a long time. I wasn't even sure I wanted to do this, I just wanted to try it out to see if I liked it. I told it to go ahead and import my data from as far back as possible. Once done, it said something about my ac…
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Sorry, I haven't been able to find the answer to this .... but if you have a recurring invoice and the price goes up from say £50 to £60 (amended in the Products & Services), are the subsequent recurring invoices updated automatically or do you have to change them all manually? Many thanks
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I'm new, so I apologise if this should be a straight forward function, but, how can I tell if my email has been seen? Can I tell if my email has been seen? Many thanks :)
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Hello, I am testing Wave for my businesses and I couldn't find where to configure the tax round up. Tax rate is 7.85%. After adding items to an expense, the total is $64.64 in wave instead of $64.65 on my receipt. Can you please help on this ?
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Dear wave team, I've been unable to create or edit invoice for 1 week, it shown "Our technical team has been alerted and is working on a solution", can I have any solution with this? I'm quite urgent about it.
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Hello! Apologies if this is outlined elsewhere. I am very new to accounting and very new to owning a small business. I am trying to rectify my balance sheet for taxes. My primary business checking on the balance sheet does not reflect what I have in the account. I sell drop-shipped prints of my photography. Each order is printed on demand and s…
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I am looking to send invoices to clients via SMS/text rather than just email. Any help is appreciated.
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Has anyone else had an issue with their invoices not being received by clients? Last month I sent several invoices using Wave - as normal - and they weren't received. As I have to give them 30 days to pay, I didn't find out until my invoices were overdue and contacted the accounts teams involved. This is pretty critical for a small business like m…
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Hello Wave community - I'm looking for support on the best way to categorize and reconcile donations (no invoices involved) made from multiple platforms, which are deposited in bulk (the total of multiple individual donations). I'm new to using the platform (and accounting), and would appreciate some guidance here. Currently, under the guise of …
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when i invoice customers and mention etransfers are preferred, some clients mistakenly simply send the etransfer to "mailer@waveapps.com" as that is "who" the invoice is from in their email inbox. Is there a way to ensure wave invoices appear to be sent by MY email address?
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I provide catering services and food on occasion as a donation. How can I account for ALL the expenses associated with the catering? I am currently creating an Invoice but I'm not sure if this is correct. The "value" of the catering is greater than just the food costs. I want to accurately account for the full value of the donation. Food…
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Hi I created default notes/terms under invoice customization, but they do not appear on estimates that are converted into invoices. Is there a way to make that happen?
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Hello, I have been using WAVE for years for bank payments. One of my clients suddenly has monthly payment delays. Not all my clients. One. His payments, almost always the same amount, went from posting in 2-5 days to now over 7. This is the third consecutive month. His bank didn't change. My bank didn't change. Only the processing time changed. …
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I don't see a way to print a recurring invoice the day or two before the day it is to occur. For instance print all recurring invoices of 3/5/22 on 3/3/22, so they can accompany my deliveries on the morning of 3/5/22. Does that make sense
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Hello, I use Recurring invoices a lot for my clients with website maintenance contract and hosting. And that's great! But then I realised that, in the recurring invoice set up, I cannot save the scheduling payment reminders in the settings below: However, it is possible, only once the invoice has been issued (from the recurring schedule). So I…
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I am trying to create an invoice with a 25% discount on the product I am selling, but I do not want the discount applied to the shipping costs. I have entered the shipping cost as an item line, so the 25% discount is being applied to it. How do I apply the discount to the 3 product items and not the shipping item?
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Hello, is there a way to adjust the fields on the invoice to save on space ? We are using the Contemporary template, all is fine but quantity rate and price fields take up almost half the page, where description has very small space when we add items with long description, it creates unnecessary additional pages and invoices are left half blank d…
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I deleted an invoice by accident. How do I recover it?
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So we used the Zapier Stripe with Wave pre-made zap which works fine manually. However, Wave sends back errors when Stripe triggers the transaction. Zapier support said this: So sorry about this! I've investigated into the issue further, and it looks like you're being affected by an issue where Wave erroneously returns a response that cannot be …
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I run a business with about 200 SKUs that I sell on an ecommerce site with about 100 sales a week. I make purchases in bulk and manage my inventory and COGS of each order in a spreadsheet. I've read a dozen articles and discussion threads on how to represent inventory in waveapp but am struggling to find one that works for me. Let me give a spe…
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Is there a way to fully remove the value from the email and email subject when emailing the invoice? Therefore forcing clients to open the invoice attached to the email? I need to know when my clients view the invoice (mainly so I know they've read it, but also so I know they've seen the additional info written in their invoice). Because the va…
