Sales & Invoicing Technical Support
Discussion List
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We are based in Myanmar and operate a small Guest House. We are new to Wave and have just started adding transactions. Yesterday a guest settled his bill (cash) but he paid part in US$ and the balance in Myanmar Kyats (MMK) How do I process this? It seems I can choose only one account per transaction. Thanks for any ideas! Therese
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I am new to Wave and digitizing our accounts. Do we need to add subtotal to our purchases or is total and tax enough? If I didn't add the subtotal would it be a problem with the overall accounting at the end? Thank a lot.
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Recently, I am duplicating a lot of estimates and invoices. Is there any way to do that automatically? Copying and pasting can only go that far before it becomes a nuisance.
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Firstly is there any way to possibly add a field on the estimate to state a 80% deposit amount of the total ? We require a 80% deposit and usually have that on our estimates as well before total. Secondly why isn't the editing or creating of the estimate the same format as the creating of the invoice? the sending of it everything is different why…
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How do I customise my invoices, so that the customer account number is printed on each of their invoices? I would like them to use their account number as their payment reference, but note that no account number is reflected automatically on each invoice.
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I've got both my bank and Etsy integrated just fine. Everything is importing as desired. My problem comes with trying to break apart expenses for each of the payments I make to Etsy each month. Those payments cover: 1. Etsy Listing fees / Auto-renew listing fees 2. Etsy transaction fees 3. Mailing Labels Primarily, I'm just interested in alloc…
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Hi, can anyone tell me how I can go through with a credit memo procedure in wave?
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I need help! I registered a few bills but when I click on the right hand arrow of any of them, I don't get any options at all. I can't enter payments to my bills. I tried using Google Chrome and Edge. Why is this happening and how can I fix it?
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Hi All. I recently started using Wave and I absolutely love it but I have found one small issue that I cannot seem to fix. In SA, we need to add both our business as well as our customer's sales tax numbers to the invoice. I can add mine by using the space under the heading (summary space) but there is absolutely nowhere to add my customers. Idea…
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Hi, please can anyone help me why an account doesn't appear in the payment account? I used to use it before. I'm trying to record a payment but the payment account doesn't appear on the drop down list. Thanks.
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Hi all, I would like to ask how can I manage a partially paid invoice. I issued a invoice to a client for providing a service for a year. The client paid me half of the price (with mutual agreement) and the job was complete earlier than expected. I don't see that I am able to have the full payment as stated in the initial invoice. How can I d…
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When my client pays me through Payments by Wave, My invoice will automatically be marked as PAID and recorded in my transactions list. I will also see an automatic expense listing on the Transactions page which records the processing fees associated with each payment. & I Have one more payment is listed in my transactions list is the transacti…
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Wave used to be amazing! Couldn’t believe that something so awesome was for free. However, as of late, I have been experiencing endless issues to the point where I create a quote, it bombs out, and nothing is saved. The minute I want to save a quote it says refresh page... I have started over with 3 quotes and I am about to pull my hair out, there…
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After I made an estimate now when I print an invoice it is not the correct format. The headers are oversized and and misaligned
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im cant convert my estimate to invoice..please help and repair waveapps urgent
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Accounting techs, will you bring back the old wave feature where in recording a payment, all accounting entries appear on the PAYMENT ACCOUNT box. Please.
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Hi , I would like to have both currencies on the Estimates and Invoices. I see them when editing Estimates and Invoices, but they disappear when document is saved. How to keep them visible? Many thanks,
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Created an account just now to receive the payment. I do not see any option of "Payment" under sales ? how to I add my bank to receive funds directly there. Thanks,
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I have an issue with my invoices being powered by WAVE going into my customer's spam / junk mail and therefore my clients not receiving their payments. Is there anything I can do about this. Many thanks
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Hello, From last 5-7 days, whenever I try to record a payment against an invoice, I get an error as follows: "Oops! There was an issue with recording your payment. Please try again." Upon checking the console log for possible errors, I can see that there are possible api related issues. Here is the screenshot - Kindly help me res…
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Hi, First of all, I'd like to apologise if the category is not correct for my question. I've use waveapps for 2 years more already, and know going to add new account. But this time I have a problem in the invoice, the notes for footer is not shown on the preview and downloaded invoice, though I already save the invoice settings. Anyone can help…
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i do not have a payment option to activate under salse !!!!!!!!!!!!!!!!!!!
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Hello, I'm Trying to accept payments with_ wave payments_; but my country isn't on the list, though I have a US bank account and card I'd like to add to my payments account and accepts invoice fulfillments through it. How do I go about that?
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Is there an option that I can print Payment Receipt so I can have a hard copy that can be send to my customers with no e-mail address. Thanks.
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I have a customer that has stored credit card payment methods which have worked in the past and it is no longer working. When they attempt to pay an invoice the transaction is declined. There is not a problem with the card. I had noticed prior to this that the same credit card (same last 4 digits) was stored 3 times so I deleted 2 of these. Now …
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There is a refund notation available for credits but not one for paying a refund to a cestomer who has paid twice in error Any idea on how to handle without just deleting it all
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Hi recently i found that the estimates are disappeared from the screen the menu is still exist but when click on it no data appears, even when i created a new one the new Estimate form also doesn't appear
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How to Clone or Duplicate Estimate? I have already created Estimate so i want to just clone and change the customer name with existing details.
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Just wondering if there's a feature on Wave where once I've paid my bill to a vendor that I can generate some sort of payment advice or receipt to give to the vendor to say that I've made the payment?
