Sales & Invoicing Technical Support
Discussion List
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I have different footers for an estimate and invoice. Both works as expected when creating an estimate or invoice. If I create an estimate and convert it to an invoice the estimates footer will be used in the invoice... Is this a bug or just a undocumented hidden feature?
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Hi I would like to update the invoice number default - how do i go about that. Currently mine is still set on "2017_xxx" I would like to change it to ROGUE_number
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For some reason, i cant seem to find/ view certain invoice numbers.
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i maked invoce and estimates all but not found company email, all other details like adress phone website all okey, but not found email id the form please help me
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Hi, Is there any way I can hide the total amount for the estimates? I provide print & production services. i.e customer has the option of producing 1000pcs of a paper bag of size (a) or 1000pcs of bag size (b), they differ in prices but the customer will only choose one of the options. I don't want to scare off the customers by looking at th…
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Good Day I have been using Wave for almost a year and had absolutely no problems, however I suddenly cannot send invoices as the system creates the invoice but doesn’t allow me to send the invoice. Just tested and the invoice is being sent but the menu box remains on screen after sending making it appear that it hasn't been sent.
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I am unable to delete customers who has recurring invoices. Even after deleting all the invoices attached to them, I still cannot delete them. Any help is appreciated
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I mean I know I can create a journal entry and move the excess payment out of sales and into a refund expense account. But does the excess value actually go into sales in the first place? And how do I reflect that this excess amount has been deducted from the customers total payments to the company. I think a graphical view of this would make it…
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Here's a weird one. I had just approved all my invoices for the month and was going through clicking to send each one. I sent a bill to a client in New Jersey, and its button changed to "Resend". Then I clicked the next "Send" in the list for a client in North Carolina. It said "Do you want to resend this bill?" Or s…
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Having challenges with processing my credit card payment need assistance Andrea
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Hi, I am a sole proprietor running a online and offline business in Malaysia. I do offline marketing collateral service and also selling digital goods such as ebooks, templates, and etc. I need to set up the account using WAVE. I have no problem on my local business but I am lost in setting up the online business part. My online flow is as below…
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Hi. I'm asking these questions to determine how similar Payments By Wave is to Stripe. I'd like to receive payments from clients in Trinidad. They're paying me in TTD (Trinidadian dollars). Both my business and bank account are American. In particular, does it accept TTD (Trinidad and Tobago Dollar)? If so, can I present prices in TTD and sett…
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Hi, I have an issued with my Wave. I can't create new customer as shown above. How can I solve this problem ? Thank you and have a nice day!
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Dear sir/madam we adding two times products list in purchase and sales..in purchase is ok but when we making sales bill it product list should be appear in sales also that time we could able to edit the price,this make time safe and easy or any other solutions bcoz its taking too much time to create on sales and purchase bill
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Hi, I used to see my customer's companyname appear in email sent out by wavepapps to a recipient who is suppose to receive the invoice in email It is something like Invoice #number For #comoany name follow by the link to view invoice online. With this, we are able to know which company is the invoice suppose to reach via email if allow "se…
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Hello, they just changed the laws here in UAE and we now have tax. So I need to change the name of my invoices to Tax invoices. I went into settings where I can change the title but it is not showing/ changing. Help please?
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Outlook no send option on my iPad Pro
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Hi, I'm working with companies like Ubereats which sell your product, collect the money and pay your sales less their commissions. So if i sell for $10,000, i will receive a payment of $8,000 for example. So i will create an invoice for $10,000, a bill for $2,000. How can I "pay" the invoice partially with the amount received, partial…
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Hi there, I'm new and recently received a payment from my client via MasterCard... the Payout section states that after Wave's cut was taken, the payout was made - however, it's been more than 2 business days and I don't see the payment in my current account. What's happening?
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So I cannot find a way to fix this. It somehow happened because I wasn't sure how to split transactions at first, so I made the full payment of $2130 go to one invoice (the $1320 one I think). Once I realised this was the incorrect way of doing this I deleted the payment (I'm not exactly sure of my steps). Anyway, now the invoice is showing as …
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Hello, I was trying to set up my company address and noticed my territory is not listed under the dropdown, and it won't let me add a custom province. Is there any way to do this? I live in ecuador, the province is "Santa Elena", which is not listed under "Province/State".
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We have just signed up for Wave payments. Is there any restriction of first transaction size while accepting payments through credit card from our customers?
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We have just signed up for Wave payments. When we accept payments, will there be a minimum amount retained in the merchant account? Or the full amount will get transferred to the bank.
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How do i Delete a recurring invoice and or edit the customer name once i have saved it
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Is it possible to search for a customer using the contact name as well?
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I email the invoice to customer. he authorises for payment & forwards to their accounts department.Think link disappears and the box one would click to "View Online" is blank
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Hi, i am new at accounting. and just for few days use WAVE. it's awesome, i have a question that i dont understand, so i have product price 2300$. the actual price is 2000$. my question is how to set the actual price? should i enable this product in "SELL & BUY"? so when some one order it then i just create invoice 2300$ and Bill 20…
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I'm trying to edit some estimates, and the page' is just loading. Tried with all types of browsers but I'm getting the same problem. Please Help.
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I might be overlooking something, but I need some help/advice on how to setup a follow-up invoice. In month 1 of using Wave Invoice, I successfully sent out Invoices to all my customers. However, now in month 2, I'm struggling to build on the 1st Invoice sent. For instance, in month 1, Client 1 received his Invoice for an outstanding total of $…
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Hello I have a problem with invoice creation page, it does not add Contact information like Phone and website! It just does not save, I tried for hours
