Sales & Invoicing Technical Support
Discussion List
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Hey there, I see that Wave and Stripe work together. My website takes monthly recurring payments from my users, and i want them to automatically caulculate into Wave for me. Does anybody know how I can set this up? Thank you
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How do we allocate an payment taht is larger than the invoice, does wave reconcile with next invoice?
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Hello, I’m trying to setup the ability to recieve credit card payments but this option is not showing anywhere, even the invoices that are sent to the clients, that option is not there. Kindly advise what needs to be done to get it to work and where I need to enter my bank account to recieve the payments. What are the fees/charges? Thank you
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I just got a "Congratulations. You got paid" email. In the email it says you can now send a receipt to your customer. But how? I can't figure it out. Help?
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How do I add Tax numbers of customers while creating new customer? How to make this information appear on Invoices?
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I manage my small biz using a few credit cards. I have the cards and bank accounts entered into wave. What I am unclear on is how do I handle CC transactions? I see them under transactions but I dont know how to handle them when I make a payoff.
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Hi, is there a way to record partial payments on an invoice?
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The option to cancel the credit card option is not appearing me to disable it, how can I do it? Due to appearing the option for a customer who is not paying through credit card is showing my invoices in 2 pages instead of 1. Thanks for your prompt reply
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how to print full screen invoice in a4 size... it leaves lenty off space in header and footer
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HI, Im very new to wave and trying to work it all out, so forgive me if my questions are basic: I deal with customer face to face ( Im a therapist) . At the end of a session my clients may pay me in cash or with a card payment. I'm not an 'invoice' type business. When I get paid in cash - should i record it as a sale into my 'cash on hand' accoun…
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Having an issue in the invoicing tab when I want to add the amount of hours worked. For example if I try to type .65 the point will disappear or it will turn it into 6.5, I'm struggling to mark the hours, I have tried this on to different wave logins and both are doing this.
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Hello, I am using Wave for a couple of weeks. I added bank details already to my default memo but I have realised when I convert an estimate to an invoice, it is showing the memo from the estimate - which is annoying! Any solution for this?
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Thanks for taking the time to read my email. I have a few questions to ask about how to effectively set up a recurring invoice to my customers. I run a badminton academy teaching kids & adults how to play badminton. And I charge students either monthly or per term (3 months). However, I use a drop-in system where the student pays only when t…
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Hi everyone, I hope you're well. When I look at my transactions it look like my sales are recorded twice: 1. When I have recorded a payment on my invoices this reflects in my transactions 2. Payments for the same invoices are imported from my bank statement Does this mean my accounting will show that I have double the income that I do? How do …
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Hello, I've been playing around with some dummy accounts on Wave trying to configure it to do what I hope, but I'm having no luck. I wish to setup Wave to monitor payments for our skating club. At the start of the season, members contract a set number of ice hours for a set fee. They can pay this up front or pay it as monthly installments. I woul…
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Hi All I recently shifted from Sage One online to Wave and I am loving it... My name is Lisa, and we have a small signage business in Port Elizabeth, South Africa. I would like to however ask if there is setting option whereby I can request a PDF to be emailed along with the Estimate (as it does with the invoice)? And then furthermore, will Wav…
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Hi there, I know that you guys don't let any invoices have the same number, but I work for multiple different clients, so have to send invoices to multiple clients. I obviously want all of my invoices to go up in succession and start with one, but the software won't allow me to do that. Is there a way to get around this?
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Hi, I was checking out the Accounting side of Wave, (normally I only use it to produce one invoice to my client once a month, so I am a very basic user), as I've decided to use it for my expenses too and I wanted to add some expenses, which I have done now without issues, however, as I was understanding my way around I have no idea what I did but…
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I would like to know if there is any way that the "Customer Statement" shows the invoices that have been paid and also Pending. What I mean is that the word Paid doesn't appear next to the transactions in the invoice list. Right now only shows the transactions without indicating the status. Paid and unpaid next to the amount in one repor…
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I accidentally deleted a payment received and can no longer find it to reconcile against the invoices it relates to. How can I retrieve this payment? Thank you.
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Hi I am coming to Wave part way through my corporate tax year. And I have sold subscriptions that are yearly and I need to accrue part of the subscription this year and part next year. I think that the recurring invoice is for that, but it wont let me create an invoice that was issued in the past and I can't seem to figure out how to do this. I …
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I have let an apartment for a weekend on a holiday let for guest. I let them stay for 200 total. When tripadvisor paid me they gave me 170 (i.e less their fee). I would like to record all the figures here so I track how much is going to Tripadvisor. I invoiced 200 but only received 170 in the bank. * How do I create a charge that will account for…
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So, I am considering using wave instead of upgrading my quickbooks, but I need it to generate official looking pdf statements... not emails that hotlink "invoice 1" and ask for an online payment. Is there any way to customize the statement and then pdf it, so I have control of what my customers receive? Print or email? I do not ever w…
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I recently had to create an invoice for a client for end of financial year and simply listed it as paid with the correct dates before emailing to the client. I realise that I've already reconciled the payment made direct to the bank account without applying it to the newly created invoice. I just want to make sure that creating that invoice did no…
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Hi, When I create an invoice I find that the customer name is repeated in twice. eg. John Smith John Smith 5 Common Road Common Town I understand the first is the Company name, which is mandatory. As the Company Name in my case always = clients name I would like to know if there is a way to display either the Company Name or First / Last Name o…
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Good day, I absolutely love your app, it is unreal! I am looking to process payments through wave but I am based in South Africa - do you know when payments will be supported in South Africa and payroll for South Africa? Thank you
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I rent campers or travel trailers for people to go camping. I was wondering how your payments processing would handle taking security deposits? I need to return the deposits after final return inspection. Would I actually charge them and have to return the charge dollars or would I be able to place a hold on their credit card, and then remove i…
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in the invoice page, the "status" drop down menu , I can't click on "PAID" it is disabled. I have marked few of my invoices paid but I can't see them because PAID menu is disabled how can I get that enabled thank you
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I paid for 3 products by my personal card 2 days before my business account went live. I have upload the receipts etc. I have tagged them as owner investment drawings. But I think this may be incorrect? many thanks in advance
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Hi, We have a couple of invoices that are marked "Overdue." The situation is we have clients from different countries. We invoice them the amount, but the transfer has fees that we shoulder (i.e. PayPal fees) so we don't receive the full amount on the invoice. We manually record the exact amount that we receive, so it doesn't match with…
