Sales & Invoicing Technical Support
Discussion List
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I just had my second client pay with a credit card (not amex) and the fee was 6% not the stated fee.
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Hope I've found the correct place to ask this question. I recently had the situation where an invoice had been sent, but the customer had not received it. Upon investigation, I found the email address had been entered incorrectly and had "bounced", however I had no notification this had happened. How do I check that an emailed invoice ha…
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I have to document a donation we are giving a charity. We have decided to donate a website design template to them but we have to document the price for the template for tax purposes but in a wave, I see nowhere to document or create a credit note.
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Is it possible to auto send statement to clients every month to see all unpaid invoice
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Hello. I was wondering if wave have an invoice option that deducts the amount they paid from the amount due. Example. I am a wedding planner. Charge $1000 for full Service. The client will slowly pay that off monthly. So their first payment will be 100$. Is there a way for the invoices to show that they have 900$ remaining when I set them up …
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I invoiced a client who in turn had to forward the invoice to his attorney managing his account. The attorney tried to pay via credit card and received a red Microsoft warning. Was this because she was trying to pay on a forwarded email & not the original? Will I have to add the attorney's email to invoice directly, even tho it is not an invoi…
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I was just notified that Wave payments will no longer be available. Any suggestions of another payment service to switch to in light of not being able to use Wave for payments anymore? Do any other services integrate with Wave for accounting purposes?
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Two days ago received an email from a wave stating "We apologize for the inconvenience. We evaluate risk based on several factors such as understanding a business' model to help us determine whether it is susceptible to high chargeback and refund velocity. Unfortunately, we have deemed your business to be high risk due to the risks of char…
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In my global setting, I turned off both Credit Cards and Bank Payments. I created recurring invoices and selected the automatic payments option; however, credit card payment was disabled when actual invoices were created. It appears that recurring invoices always follow the global payment setting. This is problematic since I receive check paymen…
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Hello everyone! BRAND new to Wave (as in... today). I sent my first invoice this morning and the client chose to e-transfer me (he's older and afraid of tech). I'm trying to mark the invoice as paid, but I'm completely confused by the "Payment Account" dropdown... it only offers Cash on Hand, Owner Investments, and Wave Payroll. I click…
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I’m supposed to receive a deposit but account has been closed .Will Ky still come
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What control does the client have over automatic payments? Can they turn it off? Can they change card numbers or update expiration dates?
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Is there a way that Wave can determine sales tax based on customer address? I am switching back to Wave after going to QBO for a short time. QBO will determine sales tax rate based on customer address. (State plus local option tax.) It and connection directly to Capital One were the two great features.
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hello there i am not able to create new invoices
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I am in the process of making a website for a business I want to start and it says it doesn't accept online payments and i'm totally confused on how to fix it and it says that I can fix that with Waves.
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We do not bill customers directly or use Wave to send invoices. We have two platforms that pair with Stripe to manage our sales. One is our website platform that automatically bills our customers for their subscription, and the other is ThriveCart, which manages our product and service purchases. All of our sales then flow into our Stripe account.…
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I just tried to log in to my account that was working well until today. I can't log in. I'm in Thailand and I'm not sure as this is the problem as the only options available now are USA and Canada. It was working great with Thai Baht until today. Any ideas? Thank you in adavance Juan
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Good Day, Can someone please assist me in regards to why I cannot edit, create or use any of the wave functions currently?
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Please assist as we need a report for all outstanding estimates is this possible
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Hi there, Just wondering if there's a way to select multiple invoices and send them to the same customer all in one email, rather than as individual ones?
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Is anyone else having this issue? HELP ME!!
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When i do a bulk printing of Invoices the margins are off. If I just print one at a time I have then I have the option to select the margins I want and I select narrow. But I have to do this for each individual Invoice. Thats annoying!! Where can I save margin settings. Or create my own invoice. I know most send online but we have a lot of o…
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Please help me understand why there is a save and continue and not a simple save or save as draft button? You can not just assume that everyone wants to move to the next screen, it's not like the auto save is on every new item added. What about us that just want to record an hour and continue working? The auto save does not seem to save every ac…
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Invoices can be customized but not the emailed templates that appear in your customer's inboxes. For example, perhaps it's useful to display the Business name or contact; Having an clearly named button to show invoice details. As a WaveApp user, would you rather:
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Hi, I have 5 food carts and all my income is in cash. I don't invoice any of my customers. What is the best ways to show my daily, weekly etc cash sales by cart as cash income?
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I have invited a user to my company. They are uploading/updating the Customers section. Why is it that when they add a customer I am not able to see the update on my Customers tab considering I am "Admin"
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Hello all, for some reason when I try to scroll down my list of customers on the phone app it will not move. So I can only see the first couple of customers on my list. Any help would be greatly appreciated. Thanks in advance.
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Good Morning Community, Please could you assist... Is there any way in which one can export a customer statement into PDF format? I have had a few corporate clients who have requested their statement as a pdf. I have tried to 'print to pdf' using the Nitro PDF creator software on my PC, but the attached is how it looks, and I cannot send this …
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i have recently started using wave and im not seeing an option to set a sales price on my purchased items for resale. there is the option to use item for both sales and purchases but not an option for the price variation. and if i create a new item for the same product, will the program record the COGS in the income statement. can anyone assist me…
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Please add a save or save-as-draft button on invoice beside save and continue.
