Sales & Invoicing Technical Support
Discussion List
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Hi, how can I add an "Project Description" to a invoice. You can probably add it as an "Default Sub Heading" and go and edit it each time you invoice a new project? Any suggestions?
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If a client doesn't pay a recurring invoice, is there a way to automatically add the unpaid amount to next month's recurring invoice?
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The Province/State field does not allow you to add a postcode. There is no dropdown list. How do I add a postcode in the Edit Customer Page.?
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Hi All. Anyone had issue with account payable? When I am creating new bill and adding new item into it, I can not categorised that as account payable, simply because in the drop-down menu does not exist :/ All what I can do is just to select from expense category. For previous entry no issue, account payable is there. Same thing happening, when I…
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Hello, I have just started to use this platform a couple of months ago and am experiencing some user issues. I am trying to reconcile my transactions, this is becoming difficult because I had started off incorrectly and didn't create a chart of accounts and was categorising all transactions as either an asset or expense, in most cases I've been …
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Hi. Most of my products are purchased and then sold on to customers and are in Wave with a single product code. Is there a way I can have a different Cost price to Selling price on the same Item? When I use the Products/Services menu under Purchases or Sales it always gives me the same price but obviously I do not sell at my cost price. Thank yo…
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Hi guys, I've editted an income account name to make it suit my business better, but misspelt it. I see no way of getting back to editing the name - is it possible or am I stuck with it forever?!? Thanks Mark
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While generating Invoice when we select customer it comes without Province/State, even added recently and edited so many times but same issue.
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Is there a way of invoicing for part of the total price ? We take a £50 payment upfront and the remainder one month before but it seems to only allow me to invoice for the full balance all in one go?!
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Hi there - I've recently noticed that reminder and payment receipts associated with my Wave Account are not delivered/received by clients or myself. Is there any way that this can be resolved, please? Thank You
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This is the worst small business accounting software I've encountered. I usually use wave for accounting and invoice. This is the first time, I send my invoice to my client with bank online payment. I got a congratulation email on Oct 27 and informed me that I got a payment from my client. But few days later, nothing happened!!! NO MONEY COME IN.…
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I am a small business that sells at flea markets and festivals. I only accept cash payments. I have a business bank account. I deposit some of the cash received into the bank account while keeping some of it in the cash box. Also, I want to record the sales by the day, not by the transaction. Is there a way to use Wave for my bookkeeping that is…
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All addresses show by default as: namestreetcity, state zipcountry However, this looks both weird and unprofessional in my country (and likely many others). In Switzerland, the correct format is: namestreetzip city[country] (state is never included, nor is country unless you deal with international customers) How can I customise the address …
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Hi there, I have a strange thing happening. I set up a customer and created a duplicate invoice for them as I bill them monthly. Then I realised I could create a custom invoice number format (I had previously used JC#### so wanted to continue in this vein) so did this. I ended the previous recurring invoice and set up a new one but now what's ha…
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So I am a fairly new user to Wave and I have noted that at point of sale when I am preparing to send a receipt or invoice, after emailing them the email is not saved anywhere. Anyone know about this issue? It only saves if I have entered it in during adding in the customer info but not when emailing them.
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Has anyone else had delays with money going into their account? Invoice has been paid, I have a receipt from Wave and clients but The money still hasn’t been processed. I’ve tried contacting Wave but still no response
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Hi, I need the customer VAT number to be printed on the invoice, but cannot find a field for this. Where do I put it? For now I have made it part of the address, but that is not really pretty. Best regards, PeterPeter Voigt Knudsen 4.3K views 47 comments 0 points Most recent by lovepixel November 13, 2020 3:12PM
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Wth is wrong with this company. I have used you for a long time and you continue to put my payouts on hold, but only after you have taken your cut. I have never had a chargeback and I want my money released today. I will be looking for a another company ASAP. I can’t keep dealing with a company that continues to do this and has such poor support. …
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Since opening my account, I had a business name change. Instead of removing my business and creating a new one, I just changed the name under the business information. The problem is that the merchant name on my customer's credit card statement says the old business name. How can I go about making that change?
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Hello, Im from México, I need to set recurrent invoices with automatica payment for my customers. I understand chargin with Wave is only available in North America, but do I have another option to achieve this? Stripe for example? Thanks for your response.
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There are two strange things happening whenever we export an invoice from the web or give a print out. * The exported PDF doesn't have enough margins. This poses issues while punching and filing the hard copies of invoices. * If we give a print directly from the web, the accent colored bar in the invoice vanishes.
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Hello. Im new here. And still dont know a lot of things abt WAVE. Why to use in Customer field Business or Person? Where to put business name if creating new business customer? Why in "new customer", "contact details" appearing on invoice as customer name? Why "billing" doesnt include business name or customer name? …
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Charged the Mastercard of one of my customers and a fee was deducted?? not sure if this is a Mastercard or Wave fee. Also paid the fee for instant payout so know its not that
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how do I edit my address on my invoice
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I realized that I created a new service and assigned it to the wrong income category. So it is assigning profit to the wrong category for a past invoice. I've updated the category, so am set for new invoices. But I cant figure out how to assign that income to the correct category for the invoices that have already run.
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I just started my new business and got my first payment through Wave Payments. The next day I received an email that the account was temporarily disabled and requested an email response with attachments such as bank statements. The email address is not the Wave Apps domain. The email replies to: @waveaccounting2.zendesk.com Is this request a leg…
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I have been trying to access my Customers link to edit credit card info and it keeps saying Something is Broken on this page. I had another employee try and he couldn't access it either. I also tried to open a New Incognito Window and that didn't work either. I am using Chrome and am not sure what else to do. I have had this error for a week n…
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Customer tried to pay on their side and received "internal server error" message. I tried to enter information on my side and receive "There was an error while processing your payment. Please try again in a few minutes." message
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Hi Is there any chance the drop down box on the Settings > Invoice Customisation page can match what you can manually select on an invoice when creating one? The lowest is 15 days in settings but on an invoice it has more options, I for one don't fall into any of those default amounts, I'd like 7 days like I can choose on an invoice itself man…
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How to refresh draft invoices with updated invoice settings? I have a Note message which is updated and would like to reflect my recurring draft invoices to show the updated message. How to accomplish it?
