Sales & Invoicing Technical Support
Discussion List
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My business is in Puerto Rico, which is a US territory. Do you consider Puerto Rico as US or as outside US? In the state field to set up payments PR is not listed.
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I've been using Wave for several months. I invoice around 200 customers every month. Tonight, when I would save the invoice, the quantity would reduce. I didn't realize it until I had sent several invoices to customers with attached PDF. I rebooted my computer and checked to see if the numbers changed using Excel or my calculator. The numbers save…
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Is it possible to batch download all of my invoices at once? Zip file, perhaps?
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Good morning, I'm attempting to set up wave payments, but for the last two days, when I click on "Turn on Payments," the button has a spinning icon and never proceeds to the setup. I am located in Puerto Rico. Cheers.
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**This is the worst small business accounting software I've encountered. I usually use wave for accounting and invoice. This is the first time, I send my invoice to my client with bank online payment. I got a congratulation email on Oct 27 and informed me that I got a payment from my client. But few days later, nothing happened!!! NO MONEY COME I…
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HI, Is it possible to create GST inclusive invoices with Wave? Here in Australia, the final price of the invoice is always tax inclusive.
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Hi, I collect payments from customers on a monthly basis where the recurring is generated on the 1st of each month. But this time none of the recurring have been generated still and I am a little worried as unless the invoices are sent out, payments wont flow in
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Many times my clients issue a PO for services. When they send their payment, it is listed by PO payment. Currently, I have to search through all of their invoices in Wave to find the proper PO to apply a credit to, this can be 30 to 40 invoices. I have started making my invoice numbers match their PO numbers, however, with multiple companies doi…
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Can someone please confirm how Wavep Payments work - If some don't have a registered company in the USA then we cant use Wave payments?
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Dear Wave, Can I edit this Estimate Number to Quotation Number? and Estimate Date to Quotation Date? Or Estimate Number to Number? Estimate Date to Date?
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Hi there, I'm having some troubles customising the column titles when creating an estimate. When creating an invoice, this is easily done using the 'Edit columns' button to change the titles for that invoice only (not the default titles), like you can see in this screenshot: https://d.pr/i/3s2kYE However, when creating an estimate, this button i…
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Good day A customer of mine paid me upfront for 3 months worth of work. I linked the R3,000 payment against the R1,000 first invoice. Now how do I link the remaining invoices to the same payment? The new invoices will be created in month 2 and month 3.
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Hi, Is there a way to set invoices to send as a PDF attachment? I know you can export as PDF but this isn't useful for reoccurring invoices. Thanks.
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Hi, I created an invoice for an existing customer and took a CC payment over the phone and sent them the receipt. When they received the recipe they have requested I edit the business name (they want to allocate it to a different entity!). In other accounting systems I would reversed the payment and edit the invoice but I cant seem to do this. An…
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I saved a client’s details incorrectly, tried to edit it but the app will not save it so i opened a new client profile. How do I delete the incorrect customer profile? I cannot seem to find an option to do so.
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Using Wave on my iPad, after creating an invoice I click to download a PDF and the default location for the download is AWS - S3. As far as I know I don't have an AWS cloud account and I can't change the default download location, so having downloaded the PDF I have no way of accessing the downloaded file. Any advice would be much appreciated.
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Hi all, Is there a way to see if a client has actually read an estimate/invoice sent?
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I have two separate businesses. The App allows me to set up distinct profiles and records for each business, however, I can't seem to figure out how to set up separate invoice templates for each business. Help.... thanks.
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My invoice total, before adding 15% VAT, comes to: 9,724.00 but once it is added my invoice displays 11,182.61 BUT when adding 15% is should just be 11,182.60 Is this a glitch in the system or am I missing something?
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Hi all, I'm a fan of Wave but with one exception: their payment processing is VERY slow. Example: * I invoiced a client on Nov 2 using Wave. Client paid using Wave online payments and the funds were in my account same day. Great. * I invoiced the same client on Nov 5 using Wave. Client paid using Wave online payments - and today, Nov 13, the f…
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Ok so i've been stuck on this screen for the past 5 days (3 business days). After waiting for an hour on this screen, I emailed the support team via Mave and still haven't received any response. Can anyone give me any insight? I'm in Canada if that makes any difference.
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I have some customers that only buy one time. They will for sure never come back, it is a one-time product. My customer list is full of these customers and I can not find my normal, repeat customers. I read that I can not delete customers that have invoices. Is there a way to inactivate them so they do not always show up?
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Hi all, I'm trying to edit my address and contact details for an draft invoice, but I'm getting HTTP 400 errors, saying: {"error": {"message": "Invalid data provided.", "data": {"timezone_id": ["Select a valid choice. America/Cordoba is not one of the available choices."]}}} Timezone is…
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Hi, My client is based in France and I am based in Canada so VAT is not applicable according to "art. 293 B" of the French tax code. The client would like me to put that in writing in the estimate/invoice. Is this possible on Wave? If so, how? Thanks J
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Hi, I have a client who is based in France who is asking me to add an additional address field consisting of 3 separate lines. Can I do this on Wave? Thanks J
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:# I'm sure this has been discussed before.. I run a small H.R Admin business. We cater to companies that don't need on site H.R but still need to be compliant, we also do professional translations and virtual assisting. Right now there are only 2 of us and have been extremely busy. My issue is after logging in so many hours on a project we pres…
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I have completed all the information in the setup but now I get a message which says: " We need more information. We've sent you an email with more details. Please reply to that email directly" . I never received any email. When I click on "Reach out to us through live chat" I get nowhere!!!! What do I need to do to get thi…
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Evening ppl! Is there any way to remove the wording "Bill To" in the invoices sent out? My client is asking to have this blanked out? Appreciated, Chris
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I need help with this.... I messed up an invoice and it's easier issue a credit note and send a new invoice. How do I issue a credit please?
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Hello, I sent my first invoice through Wave. The customer says they paid it but I haven't received any notification of payment through Wave. The invoice shows as overdue. Can someone let me know if it is possible for me not to be notified? Is an email notification supposed to be sent to me when the customer pays? Any way to track through Wave i…
