Sales & Invoicing Technical Support
Discussion List
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Hi, I have just set up my first invoice and have included our banking details in the ‘notes’ section. When I generate the invoice however, these details don’t appear. I sent a dummy invoice to myself and it’s definitely not appearing despite it being on the template. What am I doing wrong?
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Hi, I have integrated Wave with Stripe to take payments, and when the client attempts to pay, they get the message, 'An unexpected error occurred. Please try again in a few minutes.' I have just sent myself a test invoice and I'm getting the same thing. (information redacted) However if I go within Wave, and try to 'charge a card', I can take…
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Hello! My clients are paying their invoices via Wave. Wave auto-records a transaction, posting the entry under 'Payments by Wave'. It records this as income. Then there is an additional bank entry of the income that is recorded as Sales (my bank account is connected to wave). So there is a double up on the profits for that entry. I can't delete th…
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Hello, since wave dont have cash basis, how you prefer us to do if we deliver to customer and they pay at the same time. Please show me with picture attached.
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I’m new to Wave and don’t want to start with invoice #1. Is it possible to change this?
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I want a simple way to enter and pay my credit card bill (one time transaction). I enter all my bills as individual "receipts" as I go along and hit the proper expense account and offset the Credit Card Liability account. When I get my credit card statement, I want to create a "Bill" and offset the Credit Card Liability account…
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The system has skipped an invoice number. I have looked in drafts, transactions and invoices, and a number does not exist on the system. What has happened? Can anyone help?
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Hi there, I was wondering why it only shows my "due within the next 30 days" for singular invoices and not my recurring invoices. I work on retainer so all of mine are recurring and it would be useful to still be able to utilize the future projection feature
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Is it possible to send an invoice (by e-mail to clients) directly as a PDF instead of sending an email with a 'button' for people to 'click' that sends them to the 'online' invoice in the 'Waveapp' which must then be downloaded from there.
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Hi. How do I get my email address to appear on an invoice?
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I have a travel expense that is posted in my transactions. Can I automatically add this to an invoice so I can bill it back to my customer? Right now I have to do it manually. I'm new to Wave (and accounting) so any help would be appreciated.
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I would like to charge my clients in USD and also get paid in USD to my bank account (Canadian Bank but a USD Account). Is this possible? When I connect the bank it doesn't show up as an option in the list.
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Hi, can anyone tell me how I can create a tax invoice with Wave, as opposed to a regular invoice? I have never created one before, but a government contract requires one to pay my fees. Thanks!
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Hi I use Eventbrite and SumUp for my business. Both take a transaction fee before the sales amounts are transferred to me. How do I show their fees in the transaction recording. For example if I sell £500 of tickets and receive £480 in income how do I record the £20 as an expense? Thanks OutoftheWoods
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Hey Guys (and Gals), Can anyone tell me how a customer can remove their stored credit card details when they save them for a recurring invoice (with Stripe)? I know in PayPal you have the ability to give customers an unsubscribe link, I just want to know: 1) What the process is for Wave, and 2) Can the customers do this themselves (ideally) Tha…
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Hello, My statement is usually the 21 day of the month. For example, my July statement from the bank will have June and July transactions — half from each month — which Wave doesn't like. So, I change June transactions to July to make the July account in Wave balance. I don't think this is the right thing to do, but it's the only way I can get it …
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I am trying to write off some bad debt by using an Account called "Undeposited Funds" that I have created. The Undeposited Funds account does not show under the Payment Accounts when I try to pay the invoice. In the old Wave I could select the Account in the Chart of Accounts as a Payment Account. I cannot find this in the new Wave. Can …
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This message is preventing me from marking any of my invoices as paid. It's driving me nuts! I may leave Wave as a result. Oops! There was an issue with recording your payment. Please try again. It says "a payment has been paid" and substracts the amount from the total, but keeps listed the invoices as "unpaid" in my Wave das…
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Hi! Nice to see this thriving community. Maybe this isn't the best feed to post a question in. I signed up for the Wave Community when searching high and low for the option for customers to pay by PayPal. Is this doable? I integrated my PayPal account. Thanks and have a great day!
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There is no way on the menu for me to create an invoice
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Hi, I've received money for a bond. This is not an income but a liability. It seems I can only send an invoice, not a receipt, meaning I can only create a document that relates to a transaction that is considered as an income and the item I'm creating can only be linked to an income account (in the chart of accounts). What am I doing wrong? What'…
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While attempting to set up my payments I got a msg saying "having trouble verifying some information". Was instructed to click Live Chat Button on Left but I looked EVERYWHERE. THERE IS NO LIVE CHAT BUTTON! Pls assist. Thank you in advance.
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Hi all, I need your help please. I am unable to create and Estimate on my side. I have cleared the cookies, updated the browser and still cannot do an Estimate. It only gives me a white screen with no action buttons to use. How do we solve this challenge? I urgently need to send out Estimate to potential clients.
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Hi there, I work as a freelancer, and in South Africa, places of work pay tax to the government directly on my invoices. This is 20%. So, for example, if I invoice Company A for $1,000, they will pay $800 to me and pay $200 to the tax authority here. How is the best way to setup my invoices to account for this for income tracking - I invoice fo…
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My credit card statement is dated the 3rd of the month. The transactions are listed from the 3rd of the prevous month, upto the 3rd of this month, with the total owed on the 3rd. The reconciliation page will only let me reconcile against the last day of the month. Am I missing something? How to reconcile against the credit card statement?
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When sending the invoice via waveapps email, my logo is not appearing in the email format. It looks very unprofessional the olde format was much better looking. how do I rectify this? kim@cleanandpressed.co.za
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From time to time I have to detail quite a lot of my work and my invoices can have a number of items with lengthy text in the description. The program only lets me have 1000 characters (not enough) before it will not allow me to save it. Surely there either must be a work around for this or a change to the program needs to be made. Not all trad…
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I have marked an invoice as paid, however, while doing so I assigned the wrong transaction to the invoice. I'm unable to edit it and attach the right transaction to the invoice, does anyone know how to do this?
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The area where the invoice is to appear just loads blank.
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I have a cleaning client who pays me weekly and I invoice her at the end of each 4 weeks. I am currently off sick and she is still paying me weekly in full -50% is sick pay and 50% I need to refund at the end of the 4 weeks. The invoice shows 4 lines - one for each week's clean and 4 payments which leaves a balance to be refunded. I can't figu…
