Sales & Invoicing Technical Support
Discussion List
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i'm new in wave and i don not know what is the business behind Estimate?
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Why only reminder can link to whatsaap, sms? Why not send options can link to whatsaap and etc..
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When payments are received, up to this point we haven't been consistent in sending receipts. Is there a way to tell whether a receipt has already been sent? Thank you!
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Does anyone know how to pay multiple invoices with one lump payment when using a foreign currency? I try to split the payment (wire transfer - 1 lump sum in USD), and match/merge to the processed invoices (also in USD) that have the exact amount, but there is no option to merge the two.
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Hi, I've been searching but cannot find anything on this topic. I have linked my bank account and paypal, which have imported all the transactions correctly. I have also created my first invoice. which is showing as "unpaid" How then do I allocate an imported transaction as the payments for an invoice? All I can see is to make a new man…
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My Recurring invoices didnt fire off this morning. Should I wait or send the invoice manually??
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Already Set-up inventory tracking but still thinks there must be something wrong-tell me what it is?Hi, I am knew to wave. In my current post, I would ask questions where I need some help and also ask clarification on setting up inventory tracking (which I already did) since the problem can link to it. After a lot of hit and trial, I end up setting up inventory tracking. In order to set-up inventory I: 1) Added inventory account in "Asse…
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I did not opt in to be copied in with mail to client on an invoice and it had a special note, how do I retrieve/recover/view the mail sent with the invoice after it has been sent.
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Hi I have added a Standard memo for my invoices but for some reason this is not appearing on the old recurring invoices only on the new invoices i create. is there a way to update all the invoices because there is a lot to go and recreate all of them ? Please can someone assist me. Morne
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I have customers that pay me monthly for a service I provide. I have them set up on a recurring invoice that gets sent out at the first of the month. I would like to start a promotion with them for referrals that if they refer someone to my service and they sign up and pay for three months, that they get a free month of service from me. Is there a…
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I keep receiving an error message when I try approving draft invoices so can't proceed further. What could the issue be? Thanks.
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Can someone tell me how I can receive a cash or check payment, without creating an invoice first? I would just like to receive payment, and put it in the correct category, without creating an invoice.
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Hi I need to add a customer VAT (Value Added Tax) number to my invoices but cannot find any place to enter it. This is a requirement in South Africa. Any help will be much appreciated. Elton Landman
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Hey, do you know if I can add old invoices so that I have everything from this financial year in there? I only just started using Wave so I have invoices from the past few months which have been paid but I would like to include on my report. Thanks
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Why does wave not let me link imported transactions to invoices when the transaction is in an account which is of a different currency from the business but the invoice is of that same currency. Here are some more details of my setup. I have my business setup with a base currency of EUR. However, I have clients who pay in USD. I invoice them in U…
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Throughout the year, I have been creating invoices for a customer. He paid each time. At the beginning of the following year, he sends me a 1099 MISC. I believe on a Schedule C I have to report the 1099 received but do I have to remove the income from this customer in wave apps for reporting purposes? I’m a little confused. Please provide clarity.…
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I invoice clients paid work and expenses on separate invoices. Is there a proper system to do this so that I can tell whether an invoice is paid work or an expense when it comes time to do accounting?
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Is there a way to have a line item added to a new invoice automatically depending on the customer? Here's the situation: A customer has decided to start wiring the payment to me instead of sending a check, but my bank charges me a wire service fee which the customer has agreed to pay. So that I don't forget, I want it so that when I select the c…
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I attempted to add my PayPal account to transfer payments to, and was unsuccessful. I sent an email 3 days ago to inquire about PayPal integration. In the meantime, I tried another bank account but received a message saying there are delays and to call to speak to a support hero. When I called the provided #, there was a voice message stating the …
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How do I invoice a service instead of an item? I'm a general contractor to every invoice is different
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Hello folks. I have a bank feed enabled. Sometimes I receive one consolidated payment from a client for several invoices. So I will have one _transaction against a _few invoices. How can I categorize such transactions and how can I record proper payment in invoices?
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Dear sir inoticed that invoice date for the invoice which payment has been received cannot be changed. how to rectify. imade an invoice but wrongly used the date of 2018, there was no business in 2018 and its showing as opening balace in 2019. How to delete the duplicate invoice alam
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Hi, I have quite a few invoices that I refunded but I can't figure out how to enter them properly in Wave. If anyone can help me out I would be so grateful!! Here's what happened... A client purchased a camp from our Shopify website (lets say it was $2000) but they only paid a deposit ($500). Shopify deposits the money into our account minus their…
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In my country Greece we have to give 2 kind of invoices for short term rentals. The standard that mutual to everyone in the world and writes the price+VAT and the other one which is called SAT (special accommodation tax). That has to be in a different invoice without VAT applied but with the same client's info and same Invoice Number ** Is there a…
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I've tried creating a new invoice, but it is not being updated anywhere in my dashboard or reports.
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Hi, does anyone know if its possible to add a line for deposit on an invoice. i need to subtract an amount on the invoice. Thanks
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Please help. I can not find the - Turn on Payments button at the top of the invoice page to accept credit cards
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I'd like to use this software to create invoices for short term rentals. When a client pays for example 100$ and my VAT is 15% my invoice should analyze it. * Rental_____________85$ * Vat 15%____________15$ Total price:___________100$
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Hi, I started to use Wave a while ago. When I issue an invoice to a customer, and then record payment, I can send him/her a receipt. But is there a way, a place, where I can easily access all the receipts I have issued and see my total income at the end of the year? I know that after recording payment, the invoice is updated but it seems I need an…
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Hi all I am located in Rep of Ireland. My accountant needs clarification regarding my stripe transactions so I need to get my head around it, here's one example, Figure on customer invoice= €940.95 Figure on bank statement = €934.80 The calculations using both the stripe “EU” and “Non EU” cards does not amount to the bank statement figure €93…
