Sales & Invoicing Technical Support
Discussion List
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First of I’m a noobie. Just need to figure out that. Thanks
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One of my customers paid through wave and my payment options are NOT set up on wave. I also need the money asap and didnt know there would be a waiting period. I cant refund it and can't receive it in my account now.
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I have online CC payments activated. Customers are paying their invoices, but no money is ever turning up in my bank account. Wave is correctly downloading my bank account details, transactions, balances and so on, but is not depositing any of the invoices in my bank account. Talking to the Wave help desk people has been less than inspiring... …
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Hi there, I am testing the set up "pay by credit card" feature and would like to prevent customers from being able to edit the amount field in invoices. How can I do that? This is preventing us from getting started with payments using wave as a user will be able to do partial payments or enter a custom amount instead of the amount on t…
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I buy equipment then rent it out for a minimum fee, which then after 6 months the customer now owns the equipment. Question is how do I show this in wave 1) I am guessing equipment is bought and placed into ASSETS>INVENTORY I create an invoice monthly where I charge them a fee to explain better I bought a computer at £60, I rent it out for …
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In our line of business, customers do not pay a particular invoice. How can I allocate a credit payment to the customer and not a particular invoice
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Hi. I've used Wave before to manage finances for a small business I was working for. Now I have my own freelance hustle and I created a personal account to manage my own finances. The problem is, I haven't been able to record payments for invoices I sent because the Submit button has a grey overcast and I can't click on it. This is the third month…
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Hi all, Wanted to know as to how i can record the payment received for invoices in the wave system and also upload the receipt for the same
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I am trying to create an invoice similar to what I did on Kashoo. That is, I have a service, like "Editing" and then the description should read "Edits on May 19." So the client knows what the charge is for exactly. However, in Wave it seems that if I put an item and description, it gets permanently added to my "Products…
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Good day, I noticed that even though I input correct dates into my invoices and/or receipts for payments on those invoices, when I send out the invoice and receipt by mail, the dates are all wrong from what I have entered. I go back to my invoice drafts and the data is correctly entered there. Its becoming a nightmare for my records. Please help.AttorneyatlawTiffany 531 views 5 comments 0 points Most recent by AttorneyatlawTiffany July 19, 2019 8:43PM
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A local shop is selling a few of my products and they are to take a 30% cut of the sales. How do I show this on my invoices, e.g. the item costs £10/unit in store but I'm invoicing them for £7/unit?
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I have an issue with emails that stopped delivering. The email function worked well for the first two months and on the third month only two of my invoices went through the rest just don't deliver. When I manually add my gmail account to the resend option then it is delivered immediately but as soon as I add the customers email then the email does…
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I am not able to find the answer to this in the help section, so hoping someone on here can help. My staff issued an invoice and taken the payment BUT against the wrong customer. When they did the invoice and had to select , they selected the wrong person. They paid by card. I can not delete it or do correction. Anyway I can fix this to show the s…
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How to create percentage invoice without adding amount which is calculate for percentage. Total amount - 1000 20 % Amount - 200 In that case the total invoice is going to 1200 but I need to hide total amount and invoice amount is total 200.
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Hello all, I have several clients that I invoice in USD. I note the payment in Wave and it does the conversion to Canadian income based on the exchange rate Wave uses for that day. However, when I deposit my client's cheques at the bank, often a few days later, I obtain a receipt for the actual exchange rate I got when the funds were deposited …
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I am trying to open past invoices and they are just spinning and do not load. I have tried both Chrome & Safari
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Hi, I would manually add multiple recipients to an invoice when I send it out. Is there a way to check from the invoice history the recipients to whom the invoice was sent to? This is just to help me track and review if I indeed sent the invoice to the pertinent recipients. Otherwise, it would be nice to be able to add multiple emails to a "…
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Good afternoon guys, I need some help please? I have my Square device connected to Wave and the transactions from daily sales are being sent to Wave x's 1000 - eg: a $51.00 sale is coming through as $5,100!!!! So today I had a ripper of a day with sales, but unfortunately they are all incorrect. Can this be rectified someway please? cheers Bee
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hi im in aus. my emailed invoices are not being sent. how can I rectify please
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Hello, I would like to add a line in my invoice for an expense. What I mean is I sell some products to a shop but this shop is also renting me its kitchen. So on the invoice, I would like one line with an 'Income account' to sell my products and one line 'Expense account' to be charged for the rent. Is it possible? Thank you, Fanny
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A customer has paid for a service by sending a bank transfer directly to our business (i.e., they didn't pay via Wave). How do I send this customer a receipt for the payment they have already made? It seems that if I send them an invoice from Wave it will present them with payment options. Since they have already paid, I'd like to send them a pa…
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Hi, one of our clients was accidentally overcharged on sales tax and we have refunded him (there's also, just to complicate things, a Stripe fee on the transaction). When I try to categorize the transaction I can't seem to enter it properly (the tax refund is more than the transaction and I can't seem to get WAVE to accept that). Any thoughts?
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Two of the cities that we work in have sales tax, but they have a limit on how much they will tax. For example, one has a 3% sales tax per transaction, up to $500. So that means that the most a customer will get charged for tax is $15. When setting up the tax portion of the invoicing, it lets me put in the 3%, but is there a way to cap it? Otherwi…
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Hi, I have been trying to set up my connection between Stripe and Wave to get paid for my Wave invoices. When I pay the invoice using the button on the invoice Wave records the payment and the user received an email saying the payment has been made but it never reached stripe so I don't get paid. I have no idea what I did wrong or how to change…
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Anyone else setup their payment account, but after that every screen you go to says its being setup on Waves end? Call them if not setup within 2-3 business days? I tried calling but it says to use Live Chat which no one is ever on? Starting to think Wave for payments wont be for my business if I cannot get support.
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As you can see via picture below, Products & Services sorts alphabetically, but when you I add numbers, the machine isn't programmed to put 10 after 9. instead it brings it up after the 1, ignoring the zero's. (1,10,11, then 2 vs 1,2,3......9,10,11)
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Based in Australia. Some of you may have already worked this out, and would appreciate others experience. If I invoice a US client, I can leave the amount payable in AUD, or I can present it in USD. If left in AUD, is this generally ok payment wise ? Would Stripe just transfer that amount (less their international fee 2.9% + 30c), and that would …
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Hi all, new Wave user here, and have been perusing the community forum topics here with interest. It seems Wave is not perfect, but what software is !! :smile: Anyway, very poor response to emails sent through the website help form (= nil replies). As an Aussie user, have tried a few times to find out about my Stripe account, and if it is tied in…
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Hi there, i need help on how to deal with returns inwards and outwards in wave, that is, when my clients return goods, i usually issue a credit note and the amount is usually not paid out, but we deduct from what we owe each other as we have a continuous relationship. and also how do i treat when i return goods to suppliers..
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Hello! I like sending out invoices from Gmail, but would like it even more if there was a way to change the default subject line and email body text. Is there a way to do this? Even better if there was a way to change the text using some of the info from the invoice itself (like the info below the word "Invoice" where I put the project …
