Sales & Invoicing Technical Support
Discussion List
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Wave does not seem to appreciate that not all customers have email addresses. It is therefore still necessary to print these documents. There doesn't seem to be an option to print statements. The invoice print generates two pages even though the bulk of the first page and all the second page is blank.
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Good day I have just setup a recurring monthly invoice. The first invoice will be generated in about a week. How do i setup reminders for all monthly invoices to client ? Thanks in advance.
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The pricing I have entered for sales items has VAT included. The problem is that I cannot get the VAT displayed on quotations/ Invoices as it adds the VAT again... Any way I can subtract the VAT from my sales item pricing in one go. Don't want to have to calculate and change each item individually...
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It seems that I can import paypal payment data into the accounting system but currently there is no way to actually have a customer select PayPal as a payment option. Instead, if a customer wants to pay through PayPal, I have to go into PayPal and create a separate invoice to send to them directly through PayPal. This is awkward as many customers …
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Hi, my client had paid the second recurring invoice, however I only received partial payment from Wave into my bank account. The first payment was transferred in a one transaction but the second one is only partial. Please help!
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Hi, I do a lot of invoices for customers but from time to time I purchase items from them also and so when they make payment we split the difference ie: customer a owes £100, however, I purchased an item at £10 so when their invoice is due for payment they made a payment of £90, my bank shows payment of £90 so is there a way for me to show that th…
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Hi! I have had 2 invoices vanish and they are unpaid, so I need to find them and resend to the client. Usually I copy myself in with a PDF, and of course, with these, I didn't. Anyone got any ideas?
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According to the Q&A, we need to click on Sale/Payment to select a payment recieved from a client / refund... in my case when i click on Sale / Payment, it does not give me a list of payments. My client did pay by credit card directly online through Wave and my email confirmation shows the payment. I need to refund this customer. Can anyone he…
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I have always sent emails to my clients using the send via Wav App and always get a confirmation email to my email that the email was sent but when I went to print the documentation it only shows that the email went to my email address and not the clients email address even though I know the customer was in receipt is there a way to get this docum…
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Legit transaction from customer gets reviewed and refunded after 5 days. Is there some type of standard we should have our account up too. My identity is verified I uploaded passport. I answered their questions and asked to verify transaction with customer and or bank. There’s no phone number so this emailing back and forth is practically wort…
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Is there a way I can allocate a customer payment without allocating it to specific invoices?
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We package items for sale. How do i assemble these items in Wave so that we can see cost of assembled product?
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Currently I take payment with a different company, They deposit the money into the bank account.. but I use wave for making invoices. When I record a payment with the invoice it wants to add the funds to the bank account. Is there any why to have it not do that?
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I am new to Wave and bookkeeping job. I learn that the no.of column can't be customized. What is your suggestion if I need to indicate the unit of each of my product and put them in different category?
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How do I put a negative amount into an invoice to represent a refund.
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Hi, Invoice doesn't show which payment account the customer used to make the payment. For example, I have two business current accounts (bank). The customer make payment to my "Bank Account A" and the invoice should show me the "Bank Account A" instead of just showing "using a bank payment" In invoice: If we …
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Hello: I need some assistance. I am trying to create an invoice from a client that requires GST on a specific line item e.g. service provided. I want to avoid charging the client for GST on mileage. I have added the GST only on the service provided however upon totaling the final invoice it appears to have added GST to the mileage amount as well.…
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i have a company with many divisions, which I invoice for different work. however i need to send a combined statement to head office, how do i do that?.
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Hi All, Since it is not possible to take credit card payments in any currency other than the default, I would like to know how other businesses are getting around this. I am in the UK and would like to invoice in Euros... which I can through Wave, but cannot collect credit card payments in EUR. Instead, I am having to raise an invoice through Wa…
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I'm trying to connect s bank account for wanted to payout to. When connecting it only pulls in 2 of the 5 accounts I have. I don't want to choose either of those 2 options.
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Hi, since two weeks I can’t put any decimal in the amount section. When I try to put 7,5 for example and press « done » it rounds down to 7. I never had this problem before how I can fix this? Cheers
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Hi everyone, I am having hard time merging invoice recipe with bank payment what's the quickest way and how to do it. thank you Giovanni
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Is it possible to set a different language/number format? Not talking about the interface but for the invoices.
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Hi, Sorry if this has been asked before. I've searched "record payments" + "transactions screen" but can't find anything. I'm in the transactions screen and want to record payments from there. I think I'm doing something wrong. I am clicking on the banking transcation, adding sales tax, adding the customer. Then I can't fi…
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Having a problem in receiving a credit card payment. Client says there is a error message popping up when ever they try to do the payment thru the credit card.
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A client paid an invoice online. How do I get my money now? I see an option for "Pay Out Now." Do I have to sign up for that, or will the money transfer like it used to?
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I use Paypal for in person credit card processing. is there a way to allow my Paypal Here account to process credit card payments on my Wave Invoices?
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I have 2 email address linked to my account. Currently when you click to send invoices through wave it gives you an option of what email address you want to send it from. How can I do that with Estimates?
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I received an alert last night that Wave debited my account for the the same amount that they had credited it earlier in the day. It overdrew my account a l wasn’t very happy. I can find no proof that this is a chargeback (no email from Wave indicating so and the client says she didn’t do it). They just reversed what they’d done earlier in the…
