Technical Support
Something doesn't look right? Let us know here.
Discussion List
-
Hi All Is it possible to change the 'expense catagory' in multiple bills? I need to change all my bills as they were incorrectly captured. TIA!
-
Tried to edit an imported bank trans action and getting a non-descript "unable to save" message. Can't edit. Then tried to delete to create manually. Now I have two invoices showing due (transaction was a payment for both). Can't delete the bank transaction. New manually entry can add payment/pay invoices however bank account still has t…
-
How to take printouts of Bills/Invoices and journal Entries
-
After the update it seems like the bank account was not connecting for a long time, now its connected, but its showing a balance of 21, 000 in my account as opposed to the actual amount of 9, 000 . This is messing up my reports as it's reporting more than whats actual there. I have checked the reconciliation and it seems to be good. Any direction …
-
How do i know if my bank statement was uploaded already?
-
While in the process of migrating my billing & payments from Square, I am having trouble setting-up Payments in Wave. I have an error message asking to contact customer support but I have been unsuccessful to reach someone despite many attempts. Today, I got an email where they said my request will be transferred to the relevant (?) department…
-
Recently completed a project where we needed to get a bunch of stuff from Home Depot. After we were done, we returned the extra, unneeded items. Uploaded both the initial receipt as well as the return receipt. They're done processing however I an unable to post the return receipt once I correct the total amount to a negative number (returned items…
-
My bank uses pcsbanking.net and since April 15 I have not been able to import any transactions. I deleted the connection and upon attempting to reconnect, I get an invalid credentials error. I've tried numerous times over the past 2 weeks and cannot get it to connect again. I can successfully log in to my bank account trough their site, but wav…
-
Does anyone have a contact number for Wave that I can get ahold of someone for an important time sensitive issue my client and I are having with the app? I can not communicate via email.
-
Good Day, I would like to export my list of Products and services into excel or just get a print out of them. There is no option that I can find that allows me to do this. Is this possible? Regards Darren
-
Can't attach to WaveApps this morning. Says DNS error for Cloudflare. Anyone else having this issue? Anyone know when it will be resolved? Rusty
-
I'm not able to import Etsy transactions into a new business. I opened a new Wave business, but need to integrate the same Etsy account that I was using for a previous business (started a new partnership in 2020, existing Etsy business will be part of it). I'm not able to import old Etsy transactions into the new Wave business. It will only impo…
-
I missed a digit when typing in my direct deposit info. I’ve fixed it now but my first payment was sent somewhere else. Is there a way to get it back?
-
Hi Guys, For some reason the tax report isn't reflecting any of my 15% VAT payments on my purchases. All my bills are subject the 15% VAT but nothing reflects. . . Any suggestions?
-
when i log into my wave account, my dashboard loads , but when i click on " create invoice" it tries to load and doesnt . I need it to work ASAP. Thanks
-
Hi there, I have found an issue in the system. When I upload a receipt and manually add the amount of tax (VAT) it works but as soon as you edit the receipt (from transaction menu) it removes it from tax and in the reports it doesn't count it. The following images show the problem: * There are couple of tax categories * If I select a category i…
-
Good Day We are new to Wave - and would like to be able to download a summary of all the transactions (income & expenses) we made in a PDF format, BUT showing the VAT amount as well. I am only able to see the list of transactions made, but not able to download this information. We want to send it to our bookkeeper. Kind Regards Kobus Coetzer
-
Hi Wave team, I've uploaded 3 invoices and they still haven't finished "processing". Usually the processing takes max, a minute or two. These have been processing for about 3 hours now. Please advise. See screenshot below.
-
How do I connect 2 Etsy shops? I tried to find a zapier for my second shop but I didn't find any zapier connections to Etsy. The first one has connected already trough the integration panel.
-
I can't login to the website, and my customer can't pay with CC. Is there an issue with your service?
-
Hi Team, When I use a Sales Tax which is not recoverable it doesn't show up in account transactions or reporting. Please advise. Sales Tax setting - not recoverable Sales Tax is recorded Sales Tax is not seen in account transactions. Sales Tax is not seen in reporting.
-
Hi everyone, I am having trouble migrating to a new Wave account through wave connect / google sheets. Specifically with uploading "products" and "customers", so I thought of a workaround. What happens if I upload "invoices" to a new account (through wave connect) without uploading "products" and "cus…
-
Dear Admin Team, I got banned my ISP's IP. I didn't do anything. I just using waveapps for my business. Maybe someone attacked your website from same ISP. But it's not me. I need to access my waveapps. Please grant access me Please.
-
I normally handle all my invoicing from home for my business. I've logged on at my business before with no issues. Today I tried to and it says "ACCESS DENIED - The owner of this website (www.waveapps.com) has banned your IP address (74.###.###.###)" Does anyone know why this is or how to get it resolved?
-
A client has tried to pay the invoice I sent them via Wave, but after entering their payment details and submitting, the page just hangs indefinitely. I do not see any declined payments, and the client's bank sees no attempted payments.
-
Attempting to navigate to waveapps.com is resulting in the following error: Error 1006 Access denied What happened? The owner of this website (www.waveapps.com) has banned your IP address (X.X.X.X). I was not unable to access the site earlier this morning (404 error, then 503 error) and I was following up after several hours and now receiving thi…
-
Hi, I also got my IP address banned. It is a Comcast connection. At first there was a 503 service interruption. Then later when trying to login I get IP banned notice, I rebooted router and machine but still have it.
-
My latest invoice issue last week was not delivered even says sent. I tried to send it again, it shows sent but it is not delivered.
-
Has anyone else noticed this issue? Before the upgrade, I could punch one expense after another in the Transactions section no problem. Now, for EACH expense I input, each time I click the CATEGORY drop down box, I can count to 4-5 before I actually see it load. This has significantly increased the amount of time it takes to enter my expenses. Wo…
