Technical Support
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Discussion List
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Do I have to disable and re-enable the bank connections regularly? I can't remember how many times I've experienced this problem, again and again.
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Hello, I'm hoping someone can help with this. The transactions stopped importing on November 8. I have tried updating my credit card credentials but nothing worked. Because it has been over 2 months with nothing happening, I deleted my PC Mastercard connection in order to try and add it again, but it won't connect. I get a message "There i…
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I am based in Ireland, I have been trying to connect to Stripe but keep getting the Wave page saying "We are in maintenance mode" for the last two weeks, once I managed to get a bit further but the same thing happened, any ideas?
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If a Transaction is out of balance and I save it, I get an error page. Then if I go back all information I entered is missing except the date and I have to enter it all again. This is crazy. Wouldn't it make more sense to show an error that says "Can't save. Out of balance." and let me find it and save it rather than trash it?
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Hi, As you see in the attached screen shot, Euro balance is 0 but CHF balance is 92.98. This is Euro account and actual balance is ZERO so I think both balance should be ZERO. I am seeking your advice on how to fix this discrepancy. Thank you.
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Good day. Since we area a non-profit association we do not make use of all the chart of account automatically added. How do I remove / hide the unused account in my cash flow report?
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Once I have logged into my account and try to create an estimate the page is blank. I am unable to enter previous estimates or create a new one.
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I got receipts that are stuck for weeks in processing status. How do I get rid of them?
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When I try to export the invoice in PDF it shows wrong currency characters. These should be Rs but these are shown as Rs But I use the Print invoice option it properly shows the Rs. Any help.
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I raised a support request about problems when trying to integrate our stripe account (which we recently changed). So far it has been over five days without a response to the critical issue of being able to accept credit cards. I appreciate Wave is "free" (OK nothing is free and I am sure we are the product in some way) but if you offer…
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I upgraded from El Cap to High Sierra. I get a 502 from Wave. Do you see me as a new machine? Because I can sign in. I just cant access my invoices...
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When I first login it goes to the dash board and wont ever load until I go to sales or some place else and then go back to dashboard. How do I fix this??
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Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our tech…
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Hello there! I am trying to invite salesperson to my business who is already added with me in another business account but he is unable to join my second business account. In invitation email click on the button for adding my business to his account but failed and getting the following error: "We've encountered an unexpected error. Our tech…
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How do I adjust this: "Automatically import transactions into Checking - closed 1-22-20" so that my linked bank account stops importing transactions into this account and instead imports them into my new account: "New Checking"? I have selected "Archive Account" checkbox for the Checking Closed account but Wave con…
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Hi, Somehow 2 large deposits from earlier this year are missing from Wave. Normally everything gets uploaded directly from the bank, and I do see those transactions on my web banking. I added the transactions manually, but now my balance is off (for dates before & after these transactions). What's going on - how can I fix this? Thanks!
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The dashboard cash flow graph is wrong for quite a few weeks now. Initially I thought might be a server issue that will resolve but when I got to my other accounts it's working fine,. Only this account seems to be wrong.
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Hello, in the recent past, Wave imported all 3 of my Suntrust accounts under the same Suntrust login. It now only lists 2 of 3 of the accounts as connected. Nothing has changed on the Suntrust end. I'm not receiving any assistance through support email. Can you please assist? Thank you
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Hi there. We are having a trouble, after many hours looking for an answer, didn´t get it. The values shown at the Dashboard Profit and Loss graph doesn't match with the profit and loss report. I dont know what I´m doing wrong, or if there´s anything wrong with my account. Please advice. Thanks
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Hi I am preparing a year end adjusting journal to remove personal expenses from the Business Profit and Loss account and so need to adjust the GST - these items mostly have had a GST component. How does Wave handle this as other accounting systems allow for a one sided GST entry to be made which is then balanced off against the GST balance sheet a…
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Now that you have a separate checkbox to allow for AMEX, i'm finding some recurring and existing invoices now don't have that option to enable AMEX at all. I had to duplicate those invoices to get it to accept AMEX. Please fix this.
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Is it possible to creat one group of customers to whom goods sent but bill send to parent customer
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Hi all , Please can someone assist m4 with How to get deposit / balance payments on invoice. I've been trying in vain for hours . Thanks
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Hi Waveapp team, I seem to face problems uploding CSV files. At times it works, other times it doesn’t. After uploading the file and selecting the “date” “description & “email” column, I’ll get redirected to the transactions page (where all transactions are shown) but the new data from the CSV I uploaded isn’t there. Is this a common issue?…
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Hello, I found out that I can upload my reciepts and that they are used for a booking. Is there a way I can do the same for a bills that I have to pay later.
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I am trying to Edit or Delete a 5 days old transaction. But every time it gives me an error message "There was an error saving", however entries I am making today that can be edited or deleted.
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We change our Wells Fargo password so Wave had to reconnect. The connect wizard says something is wrong with the username so it wants us to remove the account from Wave and start over. This sounds like it would break a lot of our accounting. And I can't do it anyway due to payouts to one of the WF accounts. What are my options? Other than Quickb…
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I find it kind of funny that wave can't parse it's own invoices that it sends you for payroll fees! It can read the grand total, but not the taxes or sub total. Not the end of the world, just kind of funny
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I have a standard set of products and services whose cost is fixed in one currency. say USD Due to local laws some clients will pay the invoice in their local currency INR. When I generate an Invoice, I want the invoice to show two Price columns one for USD and another for INR. Is this possible? If yes, How?
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Hello, When I open aged receivables and try to match with balance sheet accounts receivable, the balance does not match. The aged receivables is showing more balance compared to accounts receivables. There is possibility that some invoices are paid but not reflected in the aged receivable. How can I sort out this issue?
