Technical Support
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Discussion List
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I emailed 2 receipts early this afternoon (forwarding receipt emails from a vendor), and they showed up almost immediately. I then was emailing a bunch of amazon receipts to get them into the system, but none of them are showing up. It's been an hour since I sent the first one, and I haven't gotten any received message. Should I just wait longer…
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sale tax report figures does not add up with the relevant sales for the same period
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Today I noticed a small bug which might need a looking at: I have a bill for 9.99, Price is 8.325 * 1.2 (20% vat) = 9.99. This is correct! However, when adding a payment it rounds it up to 10. If I change this amount to 9.99 it is advising me afterwards that 0.01 is due. If I make a payment for 10 then in the bills section is telling me -0.01. …
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Hi Guys I haven't been on wave for a while, so am catching up on transactions and reconciliation. Wave is listing transactions from my unlinked private bank account as being transactions from my linked business bank account (both accounts are with the same bank)? I obviously don't want colleagues to be able to see my private transactions. Are o…
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Hi there, I've tried uploading the one receipt 4 times, and each time it has stayed stuck on the Processing status. Admittedly, it is not a proper receipt but it is the best record I can find of a past transaction, so I need to find a way to upload it as a placeholder for now. Can anyone please help me find a way to delete a receipt that is stuc…
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I'm from Pakistan. The currency abbreviation is just right in the system (Rs.) However, when I generate PDF it change the symbol. I have attached both snapshots
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I have entered a purchase bill which total up to 146.05. However, in the accounting transaction listing, the purchase was listed as 146. But the payment made was listed the correct amount of 146.05. This led to a outstanding amount of -.05 which was not able to be removed. There are a few other bills which has this problem as well. I tired keying …
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Hi all I logged on to send my monthly invoice out as I have done for the past few months and my account now shows a purchases link only, and all my past invoices seem to have disappeared. What have I done wrong and how do I get my past invoices and company details back again. TIA
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Archiving a company is not working
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Hi, The system doesn't allow any access and a new capture screen keeps popping up. Thanks
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Says $400 in savings but that was used to fund a credit card and is no longer available. Current balance is $0. Stash invest checking has an amount listed as $0 but my actual balance is $2.04. What do i do?
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My client posted couple of transactions on his own and forgot to add taxes. those transactions are not editable. Can anyone help how to account for taxes now?
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About 17 hours ago, according to the [dashboard] view, Wave connected with my bank. The bank balance is updated and reflects the bank balance which I am able to confirm by logging into my bank services online. When I go to [accounting] > [transactions] : I don't see ANY of the transactions that * I see in my bank online services * that would …
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When creating a bill, the "expense category" drop down list does not include the fixed assets (i.e.the accounts in the "plant & equipment" section of the chart of accounts). This is essential. It's needed, for example, where some equipment is purchased and paid for in multiple installments.
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Hi I would like to obtain the ID of the currently selected business for the purpose of passing into other queries. I have tried just a simple query however it does not work. query { business{ id name } } Thanks
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When take a payment from a Wave invoice the category is "Invoice Payment". But I want to change it to "Sales" to match up with the rest, it's not possible to change the category and "Invoice Payment" is not an options in the pull down for others. I want all my revenue/sales to be under one category. Suggestions?
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I have been using Wave for awhile now and ever since the new changes to the website my dashboard never fully loads. I cannot see my cash flow, profit and loss, net income etc. There is only blue loading circles in each section. Strangely I can see the overdue invoices and bills section, but that's all. I have tried using different web browsers and…
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I am a sole proprietor and sell employee benefits. I am looking at moving from Quickbooks to Wave. With Quickbooks I would enter in Sales a client name and then what was called an Item or the name of the insurance carrier that is actually sending me the money. This gave me the ability to run a report per client to see how much commissions or inco…
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Wave company: Rigoni Aust Pty Ltd My reconciliation status of CBA Bank account stays thrown for $1000 even the Wave balance is same as statement balance, I have deleted the $1000 deposit and added it again, but it is not reconciling. The reconciling is perfect through 2020.
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Good afternoon, I have uploaded a recent bank statement to transactions so I can prepare for tax. I first off downloaded statement from bank in .cvv form then uploaded to Wave... the figures/amount for transactions came through in the trillions of $.... if only it were real.. haha! So, I left it for a bit as the app said "Your transactions ar…
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Dear all, Thank you in advance for your time. I am new at WAVE and probably this was already answered. I would like to know if there is any way possible to have several subtotals while uploading the information of Receipts inside the Purchases tab. Normally, in a regular paper Receipt (Purchases), I have some items that are taxables and other n…
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I have clients in Denmark, and honestly, I cringe a bit when they tell me about all the spelling mistakes in the Danish regions and that they are not current (in the address dropdown). As I am originally a Dane, I thought I'd just tell you here what they are supposed to be. There are 5 regions in Denmark: Hovedstaden Midtjylland Syddanmark Nordj…
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Please help bcs this is very frustrating. This is the first time it happened. How come the numbers don't match??? I already checked and the difference in those two number is the exact amount of a transaction I did yesterday and I already put it in the correct accounts but the number still don't match. please help. thanks in advance.
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Cash flow is not updating for the last few months @AlexL , @ChelseaK @BarsinA @Emma @Alexia
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When I open a new screen the helpful but sometimes annoying Help Bot appears on the right side of the screen. How can I stop this happening?
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Hi I have noticed a bug in the post payment email sent to customers. The email shows "PAYMENT METHOD: NONE ENDING IN None ". The payment method, credit card in this case, appears correctly in the online link version. I cannot seem to find anywhere to report this or request help. So I am trying here. Thanks :-)
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Hi! We're a non-profit group and have stopped term charging fees until next year, because of C-19. While refunding people for a cancelled event (again, c-19), 2 have asked us to just keep that money towards the fees we'll charge next year. I'd prefer this amount does not appear under term fees income for this year, so where do I still these amoun…
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YOU GUYS HAVE TO BRNG BACK THE OPTION TO MOVE A TRANSACTION TO ANOTHER "COMPANY" WITHIN WAVE. SERIOUSLY, this is a mission critical MAJOR MAJOR DESIGN FAILURE that must be addressed. I'll happily pay for the feature! IN FACT, I'll pay almost anything for these WISH LIST ITEMS... Charge me DOUBLE, TRIPLE, QUADRUPLE what I'd pay for Quick…
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Can somebody or the technical team guide me as to how I can retrieve an inadvertently deleted invoice from the application.
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I need to send out invoices but I can't log into the Wave site. I receive the message 'an internal server error occurred.' Is anyone else receiving this message?
