Technical Support
Something doesn't look right? Let us know here.
Discussion List
-
Has anyone else noticed this issue? Before the upgrade, I could punch one expense after another in the Transactions section no problem. Now, for EACH expense I input, each time I click the CATEGORY drop down box, I can count to 4-5 before I actually see it load. This has significantly increased the amount of time it takes to enter my expenses. Wo…
-
When trying to access waveapps.com, I get the following message that my IP address has been banned:
-
Error 1006 Ray ID: 581664371804f571 • 2020-04-09 18:46:32 UTC Access denied What happened? The owner of this website (www.waveapps.com) has banned your IP address xxx.xxx.xxx.xxx
-
Hi everyone, I have noticed over the past month or so that the ESTIMATES page doesn't seem to load properly for me. It doesn't show any estimates (not old, not new). It used to fix itself after a few page refreshes. Today though, its been frustrating. No matter how many times I refresh the page doesn't load properly and no estimates show up. Eve…
-
Receiving the following message: "Could not update business information in current state." No idea what this means, please advise?
-
Great system. I can produce my customer statements, but clients cannot print them as they appear to be html? Comes up great but I can't find out how to tell my customers to print them
-
How can i enter the invoice send date in the transaction when using Accounting>Transaction>Add income Eg. I have received payment from my customer on 3 Mar 2020, But the original invoice date is on Dec 2019, This make unclear statement when creating financial year end report for 2019(Previous year) Fyi, I have many invoices, i didn't crea…
-
How to add authorized signature on dropping off hire goods is there a plug in i can use or what is there best way of doing it off my phone
-
Hi, A customer overpaid on his invoice and I would like to apply the overpayment to his other invoices. The payment was made by credit card so wave is not letting me edit the transaction. I can't even delete it and then enter it on my own. Any ideas? Thanks!
-
Everytime I try to prepare some new invoices and access the invoices page I am confronted with a full page sign saying; " Something is broken on this page Our technical team has been alerted and is working on a solution" (Error code: 545c7ad4f4954e95bc48d41ce94124a8) This has happened for the last 5-6 day and is becoming a real problem f…
-
Hi, just started to use Wave recently but still with old layout, how to upgrade to new layout?
-
I have just started with the Wave accounting system and have run into trouble adding the transactions manually. When I read the manual on how to do this it shows a box on the left hand side where you can add the date, amountsand all the details etc. On what I am working with I do not get this box... help?
-
When I login the dashboard is just spinning. Is anybody else seeing that?
-
Hi - Its seems that when I export a complete data set from Wave it does NOT include a file of "Products and Services". Is it possible to do this any other way? Thanks for any guidance...
-
i know that there is data export for all transaction in Excel or CSV file. How then do i import data from Excel or CSV file onto Wave?
-
I created by mistake some taxes that I don't use, and was able to delete them in the Sale taxes Setting page. However, when I edit some invoice, they still appear in the dropdown list when choosing the taxe to apply, which can be very confusing. How to delete them definitely ? Thank you !
-
I had a full day work ,tried to question how i can set better my accounts as i run a b and b and all of a sudden all my work and settings had gone .
-
Hi there! I am completely new to Wave, i previously used Xero accounting. So I am still getting used to Wave and learning my way around it.. Here is where my issue comes in, I have done a lot of transactions on Xero before I switched to Wave, I have a lot of "unfinished" business on Xero, but would rather just use Wave .. So, can I imp…
-
Is anyone else facing complete slowness on Wave Apps online for the past 48 hours? It is total unusable.....
-
Hello, I have a Canadian business dealing is USD with only Canadian and US customers.I had my account set up through Stripe, but I would like to have it run solely through wave and have disconnected from stripe. Everything I've read says for a Canadian or US business you do not need to use stripe but my account will not let me take credit cards wi…
-
The last several weeks, we have been getting Cloudflare 1016 DNS Origin errors frequently when trying to access WaveApps. It is not our network, because when the error occurs it also happens on our mobile phones using LTE. It usually resolves in a matter of minutes, but is quite annoying and worrisome that our clients who are trying to pay may a…
-
When looking at Wave a few weeks ago, I found, under Reports, functionality that allowed a download in a CSV file of all the data loaded against each customer - I can no longer find this functionality. Is it still available?
-
So these phantom transactions are showing up in the new Payments by Wave Account. They do not match with any deposits (with or without merchant fees). I don't know what they're connected to or where they came from.
-
I'm trying to approve an invoice and keep getting an error message saying "Oops! There was an issue with approving your draft. Please try again." I've tried clearing my cache, restarting my computer, changing the currency (read that in an older post with the same issue), straight to save and send, from the draft screen and browser is up…
-
Hello, I have problem with the province field when adding information about my business. I can't find the right province/state applicable to my location. Is there any way I can bypass this because it is a big problem when drafting invoices. I'm from the Philippines and the applicable state/province is Marikina. Thanks in advance.
-
Someone please help, not sure why this seems to be a continual problem on your site?
-
I am trying to verify my secondary email but it's failing. I have been trying it for several weeks now. I even removed it and re-added it but still the problem persists
-
There is no way to edit the notes section in invoice edit mode. This is a bug/missing feature. Please fix it. Thanks
-
Hi, I just signed up for wave apps. While drafting my first invoice, the notes & footers are overlapping, text is sitting on top of each other & the header is being added onto an extra page. Is there any way to rectify this ? Thanks
-
I keep a cash register for the clients that come into my boutique. At the end of the day I print a Z report of daily sales. It contains the number of transactions, the list of products sold, the net sales amount, the taxes collected for remittance, as well as the method of payment. I would like to know how to enter this into Wave without a loss …
